Dein Gestaltungspielraum In dieser Schlüsselposition verantwortest du die ganzheitliche Steuerung unseres Customer Service Managements im Bestandskundengeschäft. Du stellst sicher, dass unsere Kunden eine konsistente, ho…
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Ihr Team Die AFIAA Real Estate Investment AG verwaltet für Schweizer Pensionskassen direkte und indirekte Immobilienanlagen im Ausland. Wir sind Teil der Avadis Vorsorge AG und beschäftigen Immobilienspezialisten an den …
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LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customer…
Skills: Office Management, Event Planning, Swiss German, German, English
Office and Internal Event Manager - Part time (80% - Monday to Thursday)
Zurich, Zurich, Switzerland · On-site
Mid level$102M raised
LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customer…
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Zurich, Zurich, Switzerland · On-site
Senior
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Sales Manager (d/f/m) – Consumer Tissue and Personal Care
Basel, Basel-City, Switzerland · Hybrid
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At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth managem…
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Deine Aufgaben Als Store Manager*in (w/m/d) übernimmst du die Gesamtverantwortung für einen unserer Espresso-Bar-Standorte in Zürich. Du führst dein Team im Tagesgeschäft, sorgst für ein herausragendes Gästeerlebnis und …
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Full-time
bachelor degree
Posted 38d ago
~40 hrs/week
German
Responsibilities
Responsible for the holistic management of customer service for existing clients, focusing on strategic development, customer experience, and retention. This includes leading service management teams, managing budgets, and overseeing critical customer escalations.
Requirements
Requires a university degree in Computer Science, Business Administration, or a similar field, with at least 10 years of leadership experience. Candidates must have deep knowledge of the Swiss IT market and experience in B2B service management.
Full job description
Dein Gestaltungspielraum
In dieser Schlüsselposition verantwortest du die ganzheitliche Steuerung unseres Customer Service Managements im Bestandskundengeschäft. Du stellst sicher, dass unsere Kunden eine konsistente, hochwertige Customer Experience erhalten, und entwickelst unsere Serviceorganisation strategisch weiter.
Strategie & Steuerung
Du entwickelst und implementierst unsere Customer-Service-Management-Strategie
Du steuerst den gesamten Customer Lifecycle und optimierst Customer Experience, Retention und Loyality
Führung & Organisation
Du übernimmst die disziplinarische Führung und Weiterentwicklung unserer Customer-Service-Management-Teams
Du trägst die fachliche Gesamtverantwortung für Methoden, Standards und Governance im Customer Service Management
Du entwickelst eine leistungsstarke, kunden- und wachstumsorientierte Kultur
Du verantwortest Budget-, Ressourcen- und Forecast-Planung
Kundenmanagement
Du steuerst unsere Bestandskunden gemeinsam mit den Lead Customer Service Managern
Du übernimmst das Eskalationsmanagement bei kritischen Kundensituationen
Du etablierst strukturierte Kunden-Governance-Formate
Performance & Wachstum
Du definierst und steuerst relevante KPIs (z. B. Kundenzufriedenheit, Retention, Revenue, SLA-Erfüllung)
Du identifizierst und realisierst Wachstumspotenziale im Bestandskundengeschäft (Upsell, Farming)
Du berichtest regelmäßig an die Geschäftsleitung und Steakholdern (Internationale Ansprechpartner:innen)
Zusammenarbeit
Du arbeitest eng mit Sales, Delivery, Produktmanagement, Marketing und internationalen Einheiten zusammen
Du stellst eine konsistente End-to-End Customer Journey sicher
Deshalb passt du zu uns
Fachliche Anforderungen:
Abgeschlossenes Studium (z. B. Informatik, Wirtschaftsinformatik, Betriebswirtschaft oder vergleichbar)
Mehrjährige Erfahrung im B2B-Kundenmanagement oder Service Management
Langjährige Führungserfahrung (min. 10 Jahre)
Hervorragende Kenntnisse des Schweizer IT-Marktes und bereits existierende Kundenkontakte
Erfahrung im IT-/Cloud-Umfeld sowie ausgewiesene Weiterbildung in KI sind erwünscht
Kenntnisse agiler Methoden sind ein Plus
Persönliche Kompetenzen:
Starke Führungs- und Kommunikationsfähigkeiten
Ausgeprägte Kundenorientierung und strategisches Denken
Analytische Stärke und datenbasierte Entscheidungsfähigkeit
Durchsetzungsvermögen und Hands-on-Mentalität
Sehr gute Schweizerdeutsch- und Englischkenntnisse
Welcome to Deutsche Telekom. As one of the world's most valuable brands, we design innovative solutions and products in the areas of connectivity, networks, digitalization and security. #connectingyourworld
At Deutsche Telekom, we believe that each and every one of us has the power to move society forward. That's why we're committed to creating a culture of collaboration and innovation that everyone can participate in. We believe that diversity and inclusion are the key to creative solutions.
Our employees work in 34 countries worldwide. As a leading employer, we support them with offers and benefits that enrich their work and private life. These include flexible working hours, hybrid and remote work, learning and development opportunities, health and wellbeing, as well as attractive employee benefits.
Offices: Friedrich-Ebert-Allee 140, Bonn, Germany 53113, DE · Landgrabenweg 151, Bonn, Nordrhein-Westfalen 53227, DE · Ida-Rhodes-Straße 2, Darmstadt, Hessen 64295, DE · Französische Straße 33, Berlin, 10117, DE · Hahnstraße 43, Frankfurt am Main, Hessen 60528, DE
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How many Management & Leadership jobs are open in Zurich, Switzerland right now?
There are currently 1,035 open management & leadership positions in Zurich, Switzerland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Zurich, Switzerland?
Companies currently hiring include Julius Baer, On, Takeda, ATP architects engineers, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Zurich, Switzerland?
Yes — 418 of the 1035 open management & leadership positions offer remote or hybrid work (37 remote, 381 hybrid).
How do I apply for Management & Leadership jobs in Zurich, Switzerland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.