Lead and ensure adherence to company safety policies, operational efficiency, and core values. Provide technical leadership, overseeing site operations to ensure compliance with industry standards. Supervise and mentor t…
Skills: Technical leadership, Team supervision, Data center operations, Structured cabling, Fiber optic connectivity
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Cushman & Wakefield
Assistant Project Manager
Singapore, Singapore · On-site
Mid level$735M raised
Job Title Assistant Project Manager Job Description Summary Responsible for the coordination of projects, including small tenant improvements, assignments, capital improvements and building or site repairs for properties…
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Cushman & Wakefield
Internal Audit Officer
Singapore, Singapore · On-site
Mid level$735M raised
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Full-time
professional certificate
Posted 10d ago
~40 hrs/week
Responsibilities
The Lead Technician oversees site operations, ensures compliance with safety and industry standards, and provides technical leadership to the technician team. They act as the primary point of contact for customer service requests, manage technical interventions, and support plant optimization and efficiency initiatives.
Requirements
Candidates must have at least 5 years of experience in telecommunications or data center environments and at least 1 year of personnel management experience. Proficiency in structured cabling, network device troubleshooting, and relevant industry certifications like CompTIA A+/Net+ is required.
Full job description
Lead and ensure adherence to company safety policies, operational efficiency, and core values.
Provide technical leadership, overseeing site operations to ensure compliance with industry standards.
Supervise and mentor technicians, facilitating their training and development.
Deliver advanced technical customer service support and prioritize service requests.
Collaborate with Site Management to identify efficiencies, innovations, and plant optimization.
Manage compliance, administration, and documentation, ensuring adherence to regulations. Act as a single point of contact for customer service requests and maintain effective communication with stakeholders.
Technical Leadership and Team Supervision
Provides technical leadership to the team, ensuring the site is run safely, efficiently, and in line with industry best practices and relevant compliance standards, carrying out checks.
Assists with technical projects onsite and oversees compliance and switching, and reviews handover documentation.
Implements the induction process for new starter technicians and provides correct feedback to Site Management as per the Induction Policy. Works with technicians to assess the level of expertise to identify training and development needs and areas for improvement.
Makes advanced decisions and has autonomy in their technical field of expertise within the guidelines of Site Management.
Supervises a team of technicians when applicable and requested by Site Management.
Ensures that technicians on site have all the required consumables and tools to operate effectively.
Customer Service and Support
Provides advanced technical customer service support and carries out operational technical interventions.
Provides expertise and input for quotations for customer service requests on demand by assessing the feasibility of each request to ensure SLA levels can be met.
Optimizes resource utilization by carefully assigning customer service requests to the most appropriate technician and prioritizing service requests.
Assists Manager Remote Hands or Manager Data Center regarding communication with customer representatives during day-to-day operations and incident escalation.
Ensures that customers are informed about the work progress and the delivery of any value-added service.
Prioritizes service requests and acts as a single point of contact for customer service requests.
Monitors and documents customer services provided by external providers. Follows up on customer termination requests and questions on request. Provides customer reporting upon request.
Operations and Efficiency Improvement:
Supports Site Management in identifying efficiencies/innovations and plant optimization.
Supports migration activities as part of Implementation Service activities, under the coordination of the Implementation Services team.
Compliance and Administration
Executes and drafts MOP’s, Change Requests (CR), and EOP’s when applicable.
Ensures the administration of the internal systems is up to date.
Responsible for ensuring all work is carried out in compliance with relevant policies and regulations and that Risk Assessments are carried out as appropriate.
Additional Responsibilities
Take on other special projects/assignments as directed by Manager Remote Hands and/or Lead Technician
Participate in the full continuous (24x7) Call Out team together with the other Technicians
Consistently strive to develop and increase skills & expertise.
Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
Assist in the development of training plans, assessment of performance, and actively support the recruitment process.
Related keywords
Data CenterTelecommunicationsLead TechnicianRemote HandsStructured CablingFiber OpticCopper ConnectivityNetwork DevicesRoutersSwitchesFirewallsServersCompTIA A+Net+CCNABICSI
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place". Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 30+ countries on six continents.
Offices: 5707 Southwest Parkway, Building 1, Suite 275, Austin, TX 78735, US · 60 London Wall, Level 5, London, England EC2M 5TQ, GB · IOI Central Boulevard Towers, 2 Central Boulevard, Unit 29-03, West Tower, Singapore, 018916, SG
Data CentersColocationBusiness EcosystemsCloud ServicesTurn-Key Flex (TKF)Powered Base Buildings (PBB)and interconnectionLeasingSocial MediaFinance
How many Management & Leadership jobs are open in Singapore, Singapore right now?
There are currently 6,423 open management & leadership positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Singapore, Singapore?
Companies currently hiring include UOB, NCS Group, GovTech Singapore, HSBC, SingHealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Singapore, Singapore?
Yes — 1551 of the 6423 open management & leadership positions offer remote or hybrid work (191 remote, 1360 hybrid).
How do I apply for Management & Leadership jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.