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Lead and oversee end-user services operations, governance, and risk management across desktop software and workplace technology domains. Drive regional process alignment, ensure regulatory compliance, and manage asset lifecycles to improve operational efficiency.
Requires 15+ years of experience in banking IT operations, EUC/EUS, or workplace technology leadership. Candidates must have strong expertise in risk management, regulatory compliance frameworks like MAS TRM, and large-scale endpoint environment management.
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As a Technology Infrastructure Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry.
How you succeed
Lead and oversee end-user services (EUS) operations, governance and risk management across desktop software, device lifecycle, and workplace technology domains.
This role is responsible for driving process standardization, ensuring regulatory compliance, strengthening controls, and improving operational efficiency across APAC markets.
What you do
Responsible for Workplace Technology operations and governance.
Drive regional process alignment to standardize practices across markets.
Establish strong governance frameworks to ensure consistency, control, and scalability.
Partner with stakeholders across IT, Risk and Business units to align priorities
Oversee desktop software management, including provisioning, lifecycle, and compliance.
Lead inventory management for EUC assets including endpoints, peripherals, and licenses.
Manage obsolescence planning and refresh strategies to mitigate operational and security risks.
Ensure accuracy and traceability of asset records.
Maintain and continuously enhance SOPs, policies, and Confluence documentation.
Ensure documentation aligns with regulatory expectations and operational realities.
Own and drive deliverables across eGRC, RCSA, and internal control frameworks.
Ensure compliance with regulatory standards (e.g., MAS TRM) and internal policies.
Manage security control attestations (e.g., iOT controls, software compliance).
Oversee USB requests processing and ensure strict governance.
Drive enforcement of whitelisting controls (e.g., Printer Whitelisting).
Oversee mobile devices patching cycles, and endpoint compliance.
Manage vulnerability remediation and patch governance across endpoints.
Ensure systems are secure, compliant, and optimally utilized.
Including IOT devices ecosystem (base configuration, patching, lifecycle)
Who you are
15+ years in banking IT operations, EUC/EUS, or workplace technology leadership roles
Strong experience in risk, and regulatory compliance (e.g., MAS TRM)
Proven track record in regional/global operations management
Exposure to large-scale endpoint environments (10k+ users)
Background in automation and self-service enablement
Strong knowledge of:
Endpoint management, patching, and vulnerability remediation
eGRC frameworks
Asset lifecycle and inventory governance
Familiarity with enterprise tools (e.g., Intune, SCCM, endpoint security platforms)
Experience leading cross-functional and regional teams
Strong stakeholder engagement across IT, Risk, and Business
Ability to drive transformation, automation, and process improvement
Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
Offices: 65 Chulia St, Singapore, Singapore 049513, SG · 65 Chulia St, Singapore, Singapore 049513, SG
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