Management & Leadership Jobs in Singapore, Singapore (Now Hiring) — 2,160 open — Page 15

Job Responsibilities

Operations & Guest Experience

• Manage the daily operation of the spa and wellness areas, ensuring service delivery is consistent, efficient, polished, and aligned with brand standards.
• Maintain a visible floor presence during peak periods, supporting the team, resolving operational issues, and safeguarding a smooth guest flow.
• Oversee treatment room readiness, facility presentation, ambience, cleanliness, hygiene, and safety standards across front- and back-of-house areas.
• Respond to guest feedback and service recovery matters promptly, escalating complex or sensitive issues to the Spa & Wellness Executive Director/ Director where required.
• Monitor consultation standards, treatment delivery, post-treatment care, retail recommendations, and booking accuracy to strengthen the end-to-end guest journey.
• Conduct regular walkthroughs, quality checks, treatment observations, and operational audits, ensuring corrective actions are completed within agreed timelines.
• Support pre-opening readiness checks, soft-opening rehearsals, and operational ramp-up activities to confirm guest areas, equipment, supplies, and service flows are fully prepared.

Financial & Commercial Management

• Support the Spa & Wellness Executive Director/ Director in managing departmental revenue, expenses, productivity, and cost-control performance against approved targets.
• Review daily revenue, treatment utilisation, therapist productivity, retail conversion, and stock movement, taking practical action to improve performance.
• Manage labour deployment, consumable usage, linen flow, and operating supplies to reduce waste while maintaining service readiness.
• Assist with promotions, treatment packaging, membership activity, and retail initiatives in line with approved commercial plans.
• Contribute operational insights to budgeting, forecasting, menu planning, procurement readiness, and opening ramp-up assumptions.

Sales, Marketing & Brand Representation

• Represent the spa and wellness operation professionally during guest-facing activities, internal activations, promotional events, and hotel initiatives.
• Support Sales & Marketing by providing accurate operational information for campaigns, collateral, digital content, and guest communications.
• Ensure retail displays, treatment menus, wellness programming, and promotional touchpoints are current, visually refined, and commercially relevant.
• Build positive relationships with regular guests, members, hotel teams, brand partners, and suppliers to strengthen loyalty and operational collaboration.
• Assist in the implementation of approved wellness programmes, partnerships, launch offers, and seasonal activations.

People Leadership & Associate Relations

• Lead assistant managers, supervisors, therapists, receptionists, and attendants in day-to-day operations, ensuring expectations are clear and standards are consistently upheld.
• Support recruitment, onboarding, probation reviews, coaching, and performance follow-up in partnership with the Spa & Wellness Executive Director/ Director and Human Resources.
• Prepare and manage rosters, leave planning, daily deployment, break coverage, and task allocation to maintain appropriate staffing levels and service continuity.
• Reinforce grooming, punctuality, communication, professional conduct, and luxury service behaviours through consistent coaching and timely feedback.
• Address minor conduct or performance matters promptly and fairly, escalating formal disciplinary concerns in accordance with company procedures.
• Conduct daily briefings, service huddles, operational handovers, and team communication routines to promote alignment and accountability.

Training & Talent Development

• Ensure all associates complete mandatory hotel, spa, wellness, hygiene, safety, product, and brand orientation before performing operational duties.
• Work closely with the Spa & Wellness Training Manager to schedule training, monitor attendance, support assessments, and follow up on competency gaps.
• Participate in soft-opening simulations, treatment timing reviews, emergency drills, and operational rehearsals to validate readiness and consistency.
• Maintain a culture of continuous learning by sharing feedback, observing service delivery, and reinforcing updated standards during daily operations.

Administration & Reporting

• Prepare accurate daily, weekly, and monthly operational reports covering revenue, productivity, guest feedback, retail performance, stock, incidents, and maintenance matters.
• Maintain effective booking, POS, cash-handling, commission, stock-control, and inventory processes in accordance with company policies.
• Monitor par levels for professional products, retail items, consumables, amenities, operating supplies, uniforms, and linen to prevent service disruption.
• Maintain updated SOPs, checklists, opening and closing procedures, hygiene logs, risk controls, maintenance records, and incident documentation.
• Provide timely updates to the Spa & Wellness Director on operational risks, resource requirements, guest trends, team matters, and corrective actions.

Projects & Pre‑Opening Support

• Support pre-opening, renovation, refurbishment, and operational-improvement projects by coordinating assigned tasks, timelines, and stakeholder follow-up.
• Assist with the preparation of readiness trackers, snag lists, equipment checks, product lists, room set-up standards, and operational handover documents.
• Coordinate with Engineering, Housekeeping, Procurement, IT, Security, and external vendors to resolve operational issues affecting spa readiness or continuity.
• Support commissioning, testing, preventive-maintenance planning, warranty tracking, and user training for spa equipment and wellness facilities.
• Track assigned project risks, dependencies, and action items, escalating delays or critical concerns to the Spa & Wellness Executive Director.

Job Requirements

• Diploma or degree in Hospitality Management, Business Administration, Wellness, or Spa Management
• Professional spa or wellness certifications (e.g., CIDESCO, CIBTAC, ITEC, or equivalent)

Experience

• Minimum 8 years of progressive experience within luxury spa, wellness, hospitality, or guest-experience operations
• Minimum 5 years in an assistant manager or manager capacity within a spa and wellness in a luxury establishment
• Practical experience in team leadership, guest relations, and budgeting P&L
• Working knowledge of treatment operations, retail selling, luxury-service expectations and Forbes standards
• Exposure to pre-opening, re-branding or project-readiness activities is an advantage

Core Competencies & Professional Attributes

• Strong operational leadership with the ability to guide teams calmly, clearly, and consistently during busy service periods
• Excellent guest-relations skills, with confidence in resolving concerns professionally and preserving a refined service environment
• Organised, detail-oriented, and commercially aware, with the ability to monitor KPIs, rosters, stock, reporting, and service standards
• Collaborative communication style, with the ability to work effectively with the Spa & Wellness Director, hotel departments, brand partners, and suppliers
• Professional presence, discretion, composure, and a genuine commitment to luxury wellness, guest care, and team development
• Operational flexibility to work weekends, public holidays, early shifts, late shifts, and rotating rosters as required by business needs