Vice President, Customer Success – Continental Europe
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Business Development Manager - Global, Remote (UNCAPPED COMMISSIONS)
Lisbon, Portugal · Remote Solely
$2k–$5k/mo
Mid level$12M raised
Business Development Manager - Global, Remote (UNCAPPED COMMISSIONS) Department: Sales Employment Type: Permanent - Full Time Location: Portugal Reporting To: Inbound Sales Manager Compensation: $2,000 - $4,500 / month D…
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Full-time
Posted 92d ago
~40 hrs/week
Responsibilities
Lead the customer success strategy for Continental Europe to drive retention, expansion, and long-term customer value. Manage regional teams and partner with cross-functional leadership to align customer outcomes with business growth.
Requirements
Requires proven senior leadership experience in Customer Success or Commercial roles within SaaS or subscription-based businesses. Must be fluent in English, with Spanish or Portuguese language skills strongly preferred.
Full job description
Vice President, Customer Success – Continental Europe
Location: Lisbon, with 3 days working from the office and minimum of 25% travel
Department: Commercial
Reports to: Commercial President Continental Europe
Languages: English required; Spanish and/or Portuguese strongly advantageous
Role Overview
The Vice President, Customer Success – Continental Europe is a senior commercial and customer leader accountable for driving retention, expansion, and long-term customer value across Hubexo’s Continental European markets, with a particular focus on Spain, Portugal, Austria, Switzerland and Czech Republic. This role owns the end-to-end customer lifecycle strategy, ensuring Hubexo’s products deliver measurable business outcomes for customers while supporting sustainable, predictable revenue growth.
As a member of the senior commercial leadership team, the VP Customer Success partners closely with Sales, Product, Marketing, and Operations to align customer success strategy with Hubexo’s broader go-to-market and growth ambitions. The role leads regional Customer Success teams, sets operating standards, and acts as the executive voice of the customer within the organization.
Key Responsibilities
Strategic Leadership
Define and own the Customer Success strategy for Continental Europe, aligned with Hubexo’s commercial objectives and global operating model
Translate company strategy into clear regional execution plans, priorities, and outcomes
Act as a trusted advisor to the President of Commercial on customer health, retention risk, and growth opportunities
Revenue, Retention & Growth
Own regional retention, renewal, and expansion performance, including forecasting and revenue predictability
Drive net revenue retention through adoption, value realization, upsell, and cross-sell strategies
Partner with Sales leadership on account strategy, handovers, renewals, and expansion motions
Customer Experience & Value Creation
Ensure customers achieve tangible business value from Hubexo’s products across their full lifecycle
Oversee onboarding, adoption, training, and lifecycle engagement models at scale
Set standards for executive-level relationships, including C-level engagement and escalation management
Team Leadership & Capability Building
Lead, develop, and scale high-performing Customer Success teams across Continental Europe
Set clear expectations, performance metrics, and development pathways
Foster a culture of ownership, accountability, collaboration, and customer focus
Cross-functional Collaboration
Work closely with Product and Technology teams to ensure customer insight informs roadmap and prioritization
Partner with Marketing and Commercial teams on customer advocacy, case studies, and retention initiatives
Ensure strong feedback loops between customers and internal teams
Data, Insights & Governance
Own Customer Success KPIs, including Net Revenue Retention, churn, NPS, adoption, and customer health metrics
Use data and analytics to identify risks, opportunities, and optimization levers
Provide clear, regular reporting and insight to executive stakeholders
Experience & Capabilities
Proven senior leadership experience in Customer Success, Account Management, or Commercial roles within SaaS, data, or subscription-based businesses
Demonstrated success owning and scaling retention-led revenue models at regional or multi-country level
Strong commercial acumen, including contract negotiations, renewals, and expansion planning
Experience operating in complex, matrixed, international organizations
Executive presence with experience engaging C-level stakeholders both internally and externally
Fluent in English; Spanish and/or Portuguese strongly preferred
Who Thrives at Hubexo
This role suits a leader who is commercially sharp, deeply customer-centric, and motivated by long-term impact. The most successful candidates are comfortable owning outcomes, leading through ambiguity, and building teams and systems as the organization evolves. They enjoy influencing at executive level, working cross-functionally, and helping customers and colleagues succeed at scale.
Equal opportunities
At Hubexo, we are committed to building a diverse and inclusive workplace. All applications will be considered based on experience and skills, regardless of age, gender, background, sexual orientation, gender identity, religion or disability
Hubexo, formerly Byggfakta Group, provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.
With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.
Offices: Stockholm, SE · Tingsgatan 2, Ljusdal, 82732, SE · Newcastle Upon Tyne, GB · Belfast, GB · London, GB
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