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Full-time
Employee Discounts, Career Growth Opportunities, Events and Social Activities, Equal Pay Framework
Posted 5d ago
~40 hrs/week
Responsibilities
Lead daily front desk operations and guide the Front Office Hosts to ensure a high-quality guest experience. Coordinate with other departments like Housekeeping and F&B while managing bookings, payments, and administrative tasks.
Requirements
Requires 1-3 years of experience in a front office supervisor or similar hospitality role. Candidates must be fluent in English and Italian with strong people skills and proficiency in modern hotel systems.
Full job description
Your Mission, Should You Choose to Accept It
You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
Lead daily front desk operations and guide the team during your shift
Coach, support, and motivate Front Office Hosts in the moment
Welcome guests, handle requests, and turn small moments into great stays
Coordinate with Housekeeping, F&B, and other teams to keep things smooth
Manage bookings, room availability, payments, and other admin tasks
Spot chances to upsell rooms, local experiences, and TSH outlets
Share guest feedback and ideas to elevate our service
Help onboard new team members and create a fun, supportive vibe
What You’ll Have
You have 1-3 years of experience as a front office supervisor or a similar hospitality role
You know the ins and outs of hospitality and are ready to take it to the next level.
You bring confidence, warmth, and strong people skills
You’re quick on your feet and great at solving problems in the moment
You bring a calm, steady presence during busy moments
You enjoy guiding others and lifting your team
You’re comfortable with modern hotel systems and curious to learn new tools
You’re fluent in English and Italian; more languages are a big plus
What We Offer
The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
The chance to learn and grow in your role with the potential for future growth
Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Our mission is to create boundary-blurring spaces where students, travelers, mobile professionals, creative nomads and enterprising minds can connect and thrive in smart design co- living and co-working spaces.
Following the launch of co-working space TSH COLLAB, The Student Hotel is now a Complete Connected Community. The debut TSH COLLAB facility is located at our flagship hotel, The Student Hotel Amsterdam City, and offers flexi-desk space, dedicated offices, mini classrooms as well as access to an Olympic-size lap pool (SwimGym), a world-class gym, an auditorium, restaurant, constant connectivity, endless inspiration and excellent coffee. This is the final piece in our fully-integrated co-living and co-working world.
The Student Hotel will introduce membership-based workspaces and related perks to all our existing and new locations.
We will expand to 65 locations in 5 years time, with at least 17,550 rooms and over 620,000 square meters of co-living and co-working space in the Netherlands, Italy, Spain, France and Germany making us the leading connected community hybrid provider in Europe.
Offices: Wibautstraat 129, Amsterdam, Noord-Holland 1091 GL, NL · Jan van Galenstraat 335, Amsterdam, Noord-Holland 1061 AZ, NL · Willem Ruyslaan 225, Rotterdam, South Holland 3063 ER, NL · Hoefkade 9, The Hague, South Holland 2526 BN, NL · Boterdiep 9, Groningen, Groningen 9712 LH, NL
How many Management & Leadership jobs are open in Florence, Italy right now?
There are currently 135 open management & leadership positions in Florence, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Florence, Italy?
Companies currently hiring include Baker Hughes, KPMG Italy, MENARINI Group, Marriott International Hotels, Inc., Arizona Department of Transportation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Florence, Italy?
Yes — 54 of the 135 open management & leadership positions offer remote or hybrid work (5 remote, 49 hybrid).
How do I apply for Management & Leadership jobs in Florence, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.