Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Lead Backend Engineer, Order Fulfillment (Limited-time Relocation Bonus)
Vilnius, Vilnius County, Lithuania · Hybrid
$7k–$9k/mo
Senior+$2.0B raised
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Skills: Program management, Project management, Data analysis, Stakeholder management, Operations
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock i…
Skills: Business Operations, Program Management, Launch Readiness, Operational Transformation, Stakeholder Management
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibili…
Skills: Customer service, Logistics, Operations support, Transport management system, Data accuracy
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibili…
Skills: Customer service, Logistics, Operations support, Communication skills, English proficiency
WHO WE ARE Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers …
Skills: Product management, Search optimization, Data analytics, B2B SaaS, Marketplace
Prekių surinkėjas (-a) - pickeris, P. Lukšio g. 34, Vilnius
Vilnius, Vilnius County, Lithuania · On-site
$1k–$2k/mo
Entry level
„IKI“ – tai vieta, kur didžiausią vertę kuria žmonės mūsų parduotuvėse. Kasdien įsijungiame šypsenas, žinias ir norą, kad kiekvienam klientui apsipirkimas būtų greitas, sklandus ir malonus. Jei tau artimas bendravimas su…
Skills: Order picking, Customer service, Teamwork, Time management, Communication
Įžanga Galimybė kandidatuoti be CV! Darbo pobūdis Prekių surinkimas bei paruošimas pakrauti ir išvežti į parduotuvesPadėklų ir pakuočių ženklinimasGrąžinamų prekių priėmimas ir tikrinimasReikalavimai kandidatui Darbo lai…
Skills: Order Picking, Warehouse Operations, Goods Preparation, Labeling, Returns Processing
We invite you to join the UAB „LTG Kompetencijų centras“ team – a motivated and action- driven group of people We care about achieving high results while staying true to our values. We welcome and appreciate everyone, be…
Skills: Project management, Construction management, Budgeting, Risk management, Technical documentation
Kviečiame prisijungti prie AB „LTG Cargo“ komandos – motyvuotos ir ryžtingos veikti. Mums svarbu pasiekti aukštus rezultatus ir tai daryti, vadovaujantis vertybėmis. Priimame ir vertiname kiekvieną, nes idėjų įvairovė le…
Distribution & Automation Engineering - Project Manager
Vilnius, Vilnius County, Lithuania · On-site
Senior$7.8B raised
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibili…
Skills: Project management, Warehouse operations, Warehouse design, Process improvement, Standardization
Kviečiame prisijungti prie UAB „LTG Kompetencijų centras“ komandos – motyvuotos ir ryžtingos veikti. Mums svarbu pasiekti aukštus rezultatus ir tai daryti, vadovaujantis vertybėmis. Priimame ir vertiname kiekvieną, nes i…
Installation Services Representative - German Speaker
Vilnius, Vilnius County, Lithuania · Hybrid
$2k–$3k/mo
Mid level
PINECA GROUP is a leading online brand of prefabricated wooden buildings, delivering high-quality wood living solutions to thousands of customers across Europe each year. Founded in Lithuania and operating in 11 countrie…
Šioje pozicijoje būsite atsakingas už prekių surinkimą, pakrovimą ir sandėlio tvarkos užtikrinimą. Jums patikėsime darbą su skenavimo įranga, įvairių krautuvų vairavimą ir prekių priėmimą iš tiekėjų. Tai rolė, kuriai rei…
Skills: Warehouse operations, Logistics, Order picking, Loading, Scanning equipment
Šioje pozicijoje būsite atsakingas už prekių surinkimą, pakrovimą ir sandėlio tvarkos užtikrinimą. Jums patikėsime darbą su skenavimo įranga, įvairių krautuvų vairavimą ir prekių priėmimą iš tiekėjų. Tai rolė, kuriai rei…
Skills: Warehouse operations, Order picking, Loading, Scanning equipment, Forklift operation
WHO WE ARE Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers …
Skills: Product management, B2B SaaS, ERP, Workflow management, User research
Job Details The Strategy & Market Intelligence Analyst is responsible for building and maintaining the analytical backbone underpinning World Courier's strategy. This role generates fact-based insights on market size, gr…
Prekių surinkėjas (-a) - pickeris, Jeruzalės g. 17, Vilnius
Vilnius, Vilnius County, Lithuania · On-site
$1k–$2k/mo
Entry level
„IKI“ – tai vieta, kur didžiausią vertę kuria žmonės mūsų parduotuvėse. Kasdien įsijungiame šypsenas, žinias ir norą, kad kiekvienam klientui apsipirkimas būtų greitas, sklandus ir malonus. Jei tau artimas bendravimas su…
Skills: Order picking, Customer service, Teamwork, Time management, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$3k–$4k/mo
Full-time
Share Options Programme, 25 Working Days Of Holiday, IT Workstation Equipment, Home Workplace Furniture Budget, Private Health Insurance, Employee Assistance Program
Posted 7d ago
~40 hrs/week
Responsibilities
Manage performance for outsourced customer support partners to ensure SLAs and key metrics are met. Lead regular performance reviews, drive continuous improvement action plans, and oversee the invoicing process.
Requirements
Requires experience in BPO or third-party management within customer service or operations. Must be data-driven, fluent in English, and willing to travel regularly to partner sites.
Full job description
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
As our new Partner Performance Specialist, you’ll act as a central point of contact for performance-related matters for our partners that provide customer support services to the Vinted community. Your goal is to ensure that our outsourced partners (vendors) achieve the set targets at both agent and team levels, directly impacting our Service Level Agreements (SLAs). You’ll report to a Vendor Management Lead and work closely with other Partner Performance Specialists, partners’ team management, as well as other stakeholders from the CS Operations team within the Community Support department.
In this position, you’ll
Be in charge of performance-related matters for the assigned Partner teams and deliver on key metrics
Drive Partners to achieve continuous improvement on key performance metrics (both at agent and team level) by analysing results, identifying areas for improvement, sharing and gathering feedback and defining clear expectations for required performance levels. Ensure that effective action plans are in place and key deliverables are met
Coordinate, attend, and lead regular performance review meetings and follow-ups (weekly, monthly, quarterly, yearly) with partner teams, covering achieved results vs. targets, improvement plans, effective collaboration, etc.
Travel to Partner sites regularly and act as a Vinted ambassador by driving a culture of self-sufficiency and ongoing learning, and by strengthening partner relationships through motivation and inspiration
Be in continuous sync with other CS stakeholders to ensure alignment on performance-related matters
Oversee the invoicing process to ensure discrepancies are resolved swiftly and efficiently. Drive cost-effective solutions and promote financial awareness across the function
Drive and contribute to projects related to performance and/or process improvements within and across teams
About you
You have experience in third party/BPO management, ideally within customer service or operations.
You’re highly data-driven, confident working with performance metrics, and comfortable turning insights into concrete action plans.
You have strong communication and stakeholder-management skills, and can influence without direct authority.
You have strong organisational skills and can manage multiple projects, partners, and deadlines in parallel.
You’re willing to travel regularly to partner sites and enjoy building relationships in person.
You’re experienced in leading performance review meetings and are comfortable challenging partners while maintaining a constructive relationship.
You’re fluent in English (both written and spoken)
You collaborate effectively with cross-functional teams
Work perks
The opportunity to benefit from our share options programme
25 working days of holiday
Access to all the tools & tech needed for work
Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
Private health insurance
Confidential Employee Assistance Program (EAP) for you and your family
Frequent team-building events
A personal monthly budget for shopping on Vinted
The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
A dog-friendly office
In Vilnius office: gym & in-house meals at friendly prices
In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The gross monthly salary range for this position is:
€2.767—€3.742 EUR
Related keywords
BPOVendor ManagementSLACustomer Service OperationsKPIsPerformance MetricsStakeholder ManagementInvoicingCommunity SupportAction PlansContinuous Improvement
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Offices: Švitrigailos gatvė, 13, Vilnius, Vilniaus, LT · Unter den Linden 14, Berlin, BE 10117, DE · Herengracht 54, 1015BN, Amsterdam, NL · Drobės g 62, 401-403, Kaunas, Kaunas County, LT