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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The role serves as the global subject-matter expert for the OPUS Platform, developing strategic narratives and messaging for executive and technical decision-makers. It involves creating LLM-ready knowledge artifacts and governing the platform's knowledge corpus to power AI-driven experiences.
Requirements
Requires 7-10 years of experience in product management, marketing, or platform strategy with a strong understanding of APIs and SaaS ecosystems. A bachelor's degree and familiarity with large language models (LLMs) or RAG systems are required or preferred.
Full job description
Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Position Overview
The OPUS Platform Knowledge Expert is a platform and subject-matter expert responsible for developing, structuring, and maintaining the messaging, positioning, and core knowledge artifacts that power TraceLink’s OPUS Platform go-to-market execution, field enablement, and AI-driven experiences for both customer personas and TraceLink field teams.
The OPUS Platform Knowledge Expert serves as the global owner of the OPUS platform capability areas—such as Opus Reports and Dashboards, Opus Solution Environment, Solution Catalog, user administration, metadata management, etc.—and builds the messaging frameworks, insights, and artifacts that support executive-level conversations across all relevant customer segments.
This is a unique role combining platform expertise, industry context, strategic storytelling, and knowledge artifact creation, and curation for executive buyer experiences.
Responsibilities
OPUS Platform Domain Expertise
Serve as TraceLink’s subject-matter expert for the OPUS Platform, supporting Product Marketing, Demand Generation, Content, Sales Enablement, and Sales teams.
Build a deep understanding of OPUS Platform architecture and capabilities, and how the platform enables TraceLink solutions and customer business outcomes.
Translate complex platform concepts into clear business value for executive, technical, and operational personas.
Participate in select cross-functional initiatives, roadmap discussions, and executive or customer engagements as required.
Strategic Narratives, Messaging, and Positioning
Develop strategic narratives, messaging, and positioning for the OPUS Platform targeting executive and technical decision-makers (e.g., CIO, CDO, CTO, Enterprise Architects).
Articulate the OPUS Platform value proposition as the foundation for TraceLink solutions, ecosystem participation, and digital network effects.
Create and maintain competitive differentiation against alternative platforms, point solutions, and legacy integration approaches.
Continuously validate and refine messaging through regular engagement with field teams, customers, and prospects.
AI and LLM Buying & Enablement Experiences
Build and maintain an LLM-ready OPUS Platform messaging framework with modular, metadata-tagged positioning, capabilities, and value narratives.
Ensure taxonomy alignment, version control, and canonical terminology so platform messaging is consistent, current, and consumable by AI systems.
Curate and govern the OPUS Platform knowledge corpus to ensure accurate, secure, and authoritative AI-generated outputs.
Design executive- and architect-ready LLM experiences using prompt patterns, scenarios, and platform value-story templates for internal enablement and external buyer interactions.
Deliverables and Key Knowledge Artifacts
Create and maintain a standard set of OPUS Platform knowledge artifacts that drive executive conversations, field enablement, and LLM-driven experiences, including but not limited to:
OPUS Platform Messaging & Positioning Playbook documenting platform vision, value pillars, persona-based messaging, and competitive differentiation.
LLM-Ready Platform Messaging Framework & Metadata Schema defining modular platform message objects, taxonomies, and canonical terminology for AI ingestion.
Curated OPUS Platform Knowledge Library, including architecture overviews, capability descriptions, platform services, extensibility patterns, security and compliance models, and glossary of terms.
Executive Platform Narrative Decks tailored for CIO, CTO, CDO, and VP-level personas, highlighting business value, scalability, interoperability, and long-term platform ROI.
Competitive Platform Landscape & Differentiation Dossiers comparing OPUS to alternative platforms, middleware, and integration strategies with scenario-based differentiation and objection handling.
LLM Prompt Patterns, Conversation Flows, and Experience Blueprints enabling consistent, high-credibility AI-driven conversations about the OPUS Platform.
Field Enablement Knowledge Packs including platform talk tracks, architecture narratives, use-case mappings, objection handling, and LLM-powered microlearning assets.
Skills and Qualifications
10 + years of experience in product management, product marketing, platform strategy, solution consulting, or analyst roles with exposure to enterprise platforms, data networks, or SaaS ecosystems.
Strong understanding of platform concepts such as APIs, data models, interoperability, extensibility, security, and scalability.
Exceptional writing and presentation skills, particularly for senior executive and technical audiences.
Ability to distill complex, technical platform capabilities into clear, structured business narratives.
Experience producing strategic content such as platform briefs, architecture narratives, whitepapers, or competitive analyses.
Familiarity with large language models (LLMs), conversational AI, or retrieval-augmented generation (RAG) systems.
Experience in structuring, tagging, and governing content for AI/ML consumption is a plus.
Proven ability to work cross-functionally with Product, Engineering, Marketing, Sales, Solution Consulting, Value Engineering, and Services teams.
Bachelor’s degree or equivalent professional experience required.
Travel: Ability to travel up to 25% as required by business needs.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
Related keywords
OPUS PlatformSupply Chain OrchestrationAgentic Business NetworkLLMRAGSaaSAPIInteroperabilityMetadata ManagementProduct PositioningEnterprise ArchitectureDigital Network EffectsLife SciencesHealthcareCIOCTO
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams.
Powered by the Integrate-Once™ OPUS platform, which links 315,000+ authenticated network entities that exchange hundreds of billions of product transactions annually, only TraceLink delivers the industrial foundation required to develop, train, and continuously optimize agentic supply chain talent—governed AI agents—operating across multienterprise processes.
This agentic workforce model redefines how work gets done—expanding capacity, accelerating execution, and enabling safe, secure supply chain ecosystems that serve the greater good and operate with unprecedented agility, intelligence, and productivity beyond the limits of human-only operations, ensuring patients receive safe, high-quality therapies and products when and where they are needed.
With headquarters in Massachusetts, TraceLink has six global offices through North America, South America, Europe, and Asia.
Offices: 200 Ballardvale Street, Building 1, Suite 100, Wilmington, MA 01887, US · 11th floor, Amar Madhuban Tech Park, opp. Audi showroom, Baner, Pune, Maharashtra 411045, IN · The Charter Building, Ground Floor, Uxbridge, United Kingdom UB8 1JG , GB · 71 Robinson Rd, Central Business District, Singapore 068895, SG · Natraj By Rustomjee, 002, Ground Floor, Western Express Highway, Junction, Sir Mathuradas Vasanji Rd, Andheri East, Mumbai , Maharashtra 400069, IN
supply network collaborationserializationcompliancedigital supply networksupply chaindigitalizationend to end supply chain solutionssupplier managementsupply chain issue managementand AI
How many Logistics jobs are open in pune, India right now?
There are currently 396 open logistics positions in pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in pune, India?
Companies currently hiring include Accenture, A.P. Moller - Maersk, Vanderlande, PwC, UPS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in pune, India?
Yes — 65 of the 396 open logistics positions offer remote or hybrid work (1 remote, 64 hybrid).
How do I apply for Logistics jobs in pune, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.