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Conduct on-site assessments and device inventories to map client print environments and support Managed Print Services initiatives. Gather accurate field data to drive fleet optimization, cost reduction, and service improvement for clients.
Requires 2+ years of experience in Managed Print Services or related field roles with a strong understanding of printer and MFP environments. Must possess a valid driver's license and be proficient with MPS data collection tools like FMAudit.
Job DetailsJob Location: Brooklyn, NY 11231Salary Range: $23.00 - $28.00 Hourly
Customer Field Specialist (Managed Print Services)
Reports To: Director of GPS / Managed Print Services
A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners. www.tgioa.com
Summary: TGI Office Automation is seeking a Customer Field Specialist to support and execute Managed Print Services (MPS) initiatives across our client base. This role is responsible for conducting on‑site assessments, device inventories, and print environment mapping to support optimization, cost reduction, and service improvement initiatives.
The Customer Field Specialist plays a critical role in gathering accurate field data, supporting MPS implementations, and ensuring client print environments align with TGI standards and best practices. Accurate field data drives better decisions, improved client outcomes, and scalable MPS growth. This role ensures that recommendations and reporting are grounded in real‑world conditions. This position works closely with the GPS/MPS leadership team, sales, service, and supply operations.
Field Assessments & Site Visits
Conduct on‑site client visits to perform Managed Print assessments.
Complete detailed device inventories, including printers, MFPs, models, serial numbers, locations, and network connectivity.
Perform print environment mapping and documentation across client locations.
Validate device status, usage patterns, and connectivity for data collection tools.
Data Collection & Accuracy
Collect and verify accurate usage data, meter reads, and device attributes.
Ensure devices are properly configured and reporting for MPS and ATR programs.
Identify discrepancies between system data and actual field conditions.
Maintain accurate records in designated systems, tools, and reports.
Support fleet optimization initiatives, including:
Identification of underutilized or redundant devices
Opportunities for device consolidation
Page volume reallocation to more cost‑effective equipment
Provide field‑level insights and recommendations to GPS leadership.
Assist in implementing approved optimization and standardization plans.
Sales & Client Support
Support the sales team during MPS evaluations and implementations.
Participate in client meetings as needed to explain assessment findings.
Serve as a professional on‑site representative of TGI during assessments.
Escalate identified issues, risks, or opportunities to GPS leadership.
Process & Standards Compliance
Follow established MPS and ATR SOPs for assessments and documentation.
Ensure consistency and quality across all site visits and reports.
Adhere to safety, security, and client‑specific access requirements.
Provide feedback on process improvements and field best practices.
Key Performance Indicators (KPIs) & Success Metrics:
On‑time completion of assigned site visits and assessments
Accuracy and completeness of device inventories and field data
Reduction in data discrepancies between field and system records
Contribution to fleet optimization and device consolidation initiatives
Support of improved cost‑per‑page outcomes for clients
Successful onboarding and maintenance of devices into MPS and ATR programs
Professional, positive feedback from clients during site visits
Clear communication and documentation of findings
Minimal follow‑up required due to accurate initial assessments
2+ years of experience in Managed Print Services, print assessments, or related field roles.
Strong understanding of printer and MFP environments.
Comfortable performing on‑site audits and working independently in the field.
Strong attention to detail and documentation accuracy.
Ability to communicate findings clearly to internal teams and clients.
Valid driver’s license and ability to travel locally and regionally.
Experience with MPS data collection tools (e.g., FMAudit or similar).
Familiarity with networked print environments.
Experience supporting optimization or cost‑reduction initiatives.
Salary: $23.00 - $28.00 an hour (based on experience)
Benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, PTO, and 401(k)
Work Location: In-field-New York/New Jersey territory
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Qualifications
TGI Office Automation is a comprehensive office technology provider offering scalable solutions to complex business issues. TGI offers unparalleled, innovative technology from industry leading partners like Toshiba, Lanier, Lexmark, and HP. These partnerships enable TGI to provide businesses with both cost effective and reliable multifunctional copy/print/scan devices. In addition to hardware solutions TGI provides leading edge document management solutions structured to help businesses create, capture, store, access and secure documents more effectively and efficiently. TGI is a privately owned company committed to the satisfaction of their customers and the development of their employees. TGI's slogan of "Thinking Great Ideas" is more than just a slogan; it is the company mantra. TGI's goal is to provide their customers with Great Ideas to help improve their document workflow, control costs, meet compliancy requirements and reduce waste.
Offices: 120 3rd Street, Brooklyn, NY 11231, US · 1860 Walt Whitman Road, Melville, NY 11747, US · 350 Passaic Avenue, Fairfield, NJ 07004, US · 1450 Broadway, 27th Floor, New York, NY 10018, US · 2077 N. Powerline Road, Suite 2, Pompano Beach, FL 33069, US
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