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Skills: Order-to-Cash Process, SAP, Microsoft Office, Customer Communication, Logistics Workflow
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Full-time
bachelor degree
Health Insurance, Transportation Allowance, Internal Promotions, Learning & Development Opportunities
Posted 38d ago
~40 hrs/week
Responsibilities
Manage and coordinate commercial and delivery aspects of Life Safety orders and projects for customers in the ME region. Act as a customer advocate while collaborating with internal teams to ensure accurate, on-time delivery and financial control.
Requirements
Requires a Bachelor's degree or diploma and 5 to 7 years of mandatory experience in order management. Proficiency in English (B2 level) and experience with the Order-to-Cash process and SAP are essential.
Full job description
What you will do
As a Project and Order Manager, you will manage and coordinate the commercial and delivery aspects of Life Safety (LSD) orders and projects for customers in the ME region. This includes standard, assembled‑to‑order, and configured‑to‑order equipment. You will act as a customer advocate, handling complex order‑related issues and ensuring clear communication with plants, Distribution Centers, Logistics, field sales, and other internal teams to secure accurate, on‑time delivery and support after‑sales needs.
We are seeking an individual with strong order management experience, ideally within the Life Safety (LSD) product portfolio or a similar technical customer‑order environment.
Main Duties:
Deliver orders and small projects within agreed timelines, cost, quality, and customer satisfaction targets.
Maintain commercial integrity of LSD orders and project files: review purchase orders, conduct regular reviews, and apply risk‑mitigation actions.
Ensure proper financial control, resolve claims, and support bonds/letters of credit when needed.
Oversee progress billing, invoicing, shipment coordination, and logistics.
Communicate with plants, credit, logistics, field sales, and customers regarding order status, schedules, documentation, and invoicing.
Manage multiple orders/projects with correct prioritization and timely execution.
Collaborate with Finance, Customer Service, Supply Chain, and other support functions to ensure smooth delivery and high customer satisfaction.
Issue shipping documentation (PL, PI, Invoice, CN) in SAP and ensure accuracy of all order‑related files.
Adhere to Eaton’s values, Life Safety standards, safety, and environmental requirements, and support continuous improvement.
Qualifications:
-Bachelor’s Degree or Diploma in any suitable field.5 to 7 years of hands‑on experience in order management is mandatory. -Experience in the Life Safety (LSD) sector or an electrical engineering background is an advantage, but not required.English language proficiency at B2 level or higher (spoken and written).
Skills:
Strong experience in the Order‑to‑Cash process is required.
Experience handling customer orders in industrial, commercial, Life Safety, or similar environments is an advantage.
Customer‑facing communication experience (internal & external).
Understanding of logistics workflows, international documentation, and trade processes is a plus.
Strong organizational skills, attention to detail, and proactive follow‑up.
High sense of urgency and ability to prioritize in a fast‑paced environment.
Proficiency in SAP, Microsoft Office, and collaboration tools.
Engineering or technical background is not required, but can be an added advantage.
Experience supporting ME region customers or documentation requirements is an advantage.
PMP certification is a plus (optional).
Logistics, clearance, and documentation knowledge is an asset.
What We Offer:
• Competitive compensation and benefits package – including health insurance and transportation allowance!
• Exciting, challenging projects in a dynamic and collaborative team environment
• We invest in your future – Eaton encourages internal promotions whenever possible. Your growth matters, so we provide ongoing learning & development opportunities through Eaton University.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies
Join us and be part of something that truly matters!
#LI-SO1
Related keywords
Order ManagementLife SafetyLSDOrder-to-CashSAPLogisticsProject ManagementPMPFinancial ControlInvoicingShipping DocumentationME RegionSupply ChainCustomer ServiceElectrical Engineering
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Dublin, Ireland
LinkedIn followers
2,130,546
Total funding
$12B
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Offices: 30 Pembroke Road, Dublin, Ireland 4, IE · 1000 Eaton Boulevard, Cleveland, OH 44122, US · 7000 Highlands Pkwy SE, Smyrna, GA 30082, US · 210 Windy Point Dr, Glendale Heights, IL 60139, US · 1830 Highway 201 S Spur, Mountain Home, AR 72653, US
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