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Full-time
Posted 86d ago
~40 hrs/week
Responsibilities
Manage a high volume of smaller accounts to drive customer satisfaction, retention, and growth. Act as the primary point of contact to resolve inquiries and identify opportunities for upselling and product adoption.
Requirements
Requires 0-4 years of experience in customer success or SMB account management. Candidates must possess a data-driven mindset and strong organizational and communication skills.
Full job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Miami, FL, Kendall FL, and Homestead FL.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe.
As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report!
Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.
Facebook: www.facebook.com/ups
Instagram: www.instagram.com/ups/
Twitter: www.twitter.com/ups
TikTok: UPS
YouTube: www.youtube.com/ups
Website
https://about.ups.com/
The UPS Foundation’s social impact report:
https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html
Career Site
upsjobs.com
Offices: 55 Glenlake Parkway, NE, Atlanta, GA 30328, US · 24 Rue du Trait-d'Union, Tremblay-en-France, IdF 93290, FR · 31 Alps Ave, Singapore, Singapore 498784, SG · De Schakel 14, Eindhoven, North Brabant 5651 GH, NL · Niittytie 23, Vantaa, Southern Finland 01510, FI
How many Logistics jobs are open in Miami, FL right now?
There are currently 938 open logistics positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Miami, FL?
Companies currently hiring include Royal Caribbean Group, Goodwill Industries of South Florida, Seaboard Marine, AAR, Ross Stores, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Miami, FL?
Yes — 66 of the 938 open logistics positions offer remote or hybrid work (15 remote, 51 hybrid).
How do I apply for Logistics jobs in Miami, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.