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Full-time
high school, associate degree
Competitive base salary, Bonus, Paid training, Medical insurance, Vision insurance, Dental insurance
Posted 17d ago
~40 hrs/week
Responsibilities
The Customer Service Specialist manages inbound inquiries, processes returns, and coordinates communication between sales teams and departments. They are responsible for maintaining accurate CRM records and ensuring a high standard of service for all internal and external customers.
Requirements
Candidates must have at least one year of customer service experience and proficiency in Microsoft Office and CRM systems. A high school diploma or associate degree is required, along with strong communication and organizational skills.
Full job description
We’re looking for a dedicated Customer Service Specialist to join our growing team! If you’re passionate about creating exceptional customer experiences, enjoy helping others, and take pride in delivering outstanding service, we’d love to hear from you. As a Customer Service Specialist, you’ll play an important role in supporting our customers, addressing their needs, and ensuring every interaction leaves a positive impression.
Ready to make a difference? Apply today and become part of our growing team!
Who are we:
With over 30 years of experience, we are a Fast 55 award-winning, industry-leading pharmaceutical distributor specializing in generic prescription medications. Headquartered in Cincinnati, OH, with offices in Niagara Falls, NY, and Fort Lauderdale, FL, we provide dedicated, one-on-one service to thousands of independent pharmacies, long-term care organizations, specialty pharmacies, and health systems across the U.S. Our culture is one that believes we are better together.
We are proud to be named to the Pharmacy 500 and the Cincinnati Business Courier's Top 100 Private Companies. We are also honored as the 2022 Free Clinic Community Partner of the year, alongside our partners at St. Vincent de Paul Charitable Pharmacy.
Position Summary:
We are seeking a proactive and customer-focused professional to support our Sales and Customer Service teams. This role is responsible for managing inbound inquiries, assisting with Customer Service needs, coordinating returns, and ensuring seamless communication across departments to deliver an exceptional customer experience.
What you'll get?
Competitve Base Salary + Bonus.
Fuel your growth with paid training, and continuous learning
Company-paid Basic Life and AD&D insurance, with options to purchase Supplemental coverage
Paid Time Off & Paid Holidays
What you will do:
Manage inbound call queues, assisting customers with returns, shipping concerns, credit issues, and general service inquiries, while routing sales-related calls to the appropriate team members.
Monitor and manage Outlook inboxes, responding promptly to internal and external requests including returns, tracking information, sales order submissions, and package investigations.
Build and maintain positive working relationships with customers and colleagues.
Facilitate the returns process on behalf of the sales team, including issuing RMAs and providing return labels to customers.
Accurately document all customer interactions and activities within the CRM system.
Provide backup support to the Sales Coverage Team as needed.
Coordinate communication between the Retail Sales Group, Corporate Sales Group, and other departments or external partners to resolve logistics issues, account transfers, returns, and related concerns.
Deliver a high standard of service to both internal and external customers, utilizing company resources to effectively resolve issues.
Flex between supporting the Retail and Corporate Sales Groups to ensure consistent customer service coverage.
What you’ll need:
Minimum of 1 year of customer service experience required.
Sales and industry experience preferred.
Experience with data entry and CRM systems.
Strong communication and interpersonal skills, with a focus on active listening across phone and other communication channels.
Excellent time management and organizational abilities.
Proven ability to follow through and drive to meet established deadlines.
Self-motivated and disciplined, with the ability to work independently.
Understanding of sales standards and customer service routines.
Ability to adapt in a fast-paced, changing environment.
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
Associate degree or high school diploma (or equivalent) required.
Schedule & Location:
Monday - Friday 12pm - 8pm EST
Cincinnati OH, or Niagara Falls, NY
KeySource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Your Trusted Source for Generic Pharmaceuticals |
KeySource.com | 800.842.5591
Industry
Pharmaceutical Manufacturing
Company size
51-200 employees
Founded
2016
Headquarters
Cincinnati, Ohio
LinkedIn followers
10,312
KeySource is a wholesale supplier of generic prescription medications to thousands of owners of independent pharmacies, long-term care organizations and specialty pharmacies across the USA. Headquartered in Cincinnati, OH, and with offices in New York and Florida, KeySource provides personalized, one-on-one service to help its customers support the healthcare needs of people in their communities.
A privately-held business, KeySource offers access to thousands of generic prescription medications and we source either directly from manufacturers that are FDA approved or indirectly from other licensed and credible authorized trading partners. KeySource is DSCSA-compliant and we ship products from our NABP-accredited distribution center. We are members of both the Healthcare Distribution Alliance (HDA) and the National Association of Specialty Pharmacy (NASP).
We partner with only verified accredited wholesale distributors and independent pharmacies to ensure the quality of our products.
KeySource is an active member of and participant in numerous professional organizations. These include the National Association of Chain Drug Stores (NACDS), National Community Pharmacists Association (NCPA), National Association of Specialty Pharmacy (NASP), American Society of Consultant Pharmacies (ASCP), ECRM, and the Healthcare Distribution Alliance (HDA) to name a few.
Offices: 7820 Palace Drive, Cincinnati, Ohio 45249, US · 225 Old Falls St, Niagara Falls, New York 14303, US · 2001 NW 64th St, Fort Lauderdale, Florida 33309, US
Pharmaceutical Distribution and Generic PharmaceuticalsPharmaceutical
How many Logistics jobs are open in Cincinnati, OH right now?
There are currently 954 open logistics positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Cincinnati, OH?
Companies currently hiring include Lowe's Companies, Inc., Kroger, Ohio Valley Goodwill Industries, Dollar Tree Stores, CREMER North America, LP, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Cincinnati, OH?
Yes — 56 of the 954 open logistics positions offer remote or hybrid work (19 remote, 37 hybrid).
How do I apply for Logistics jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.