Senior Specialist, Technology Operations and Service
Buffalo, New York, United States · On-site
$99k–$116k/yr
Senior
About us National Grid is hiring a Senior Technology Specialist for our Technology Operations and Service department in our Western Service Area. Every day we deliver safe and secure energy to homes, communities, and bus…
Skills: IT support, Training development, Operational processes, SAP, Microsoft Office
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Senior Specialist, Technology Operations and Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$99k–$116k/yr
Full-time
Posted 10d ago
Apply by Sep 16
~40 hrs/week
Responsibilities
The Senior Specialist will support field operations by managing IT equipment, coordinating training initiatives, and ensuring operational compliance. They will also oversee fleet reporting, safety equipment management, and process improvements to enhance team efficiency.
Requirements
Candidates must have a strong technical background in IT support and a comprehensive understanding of operational workflows. Proficiency in Microsoft Office and SAP, along with excellent communication and leadership skills, is required.
Full job description
About us
National Grid is hiring a Senior Technology Specialist for our Technology Operations and Service department in our Western Service Area.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
Are you a highly organized problem solver who enjoys supporting people, improving processes, and keeping operations running smoothly? As an Operations Support Specialist, you will play a key role in ensuring our field operations teams have the tools, training, technology, and resources they need to succeed. This is a highly visible position that offers the opportunity to collaborate with leaders, support critical business functions, and make a direct impact on operational performance and employee experience.
In this role, you will coordinate onboarding activities, support training and development initiatives, assist with IT and equipment management, and help optimize the systems and processes that keep our teams operating efficiently. You'll also contribute to system enhancements, testing, compliance tracking, and continuous improvement efforts across multiple business functions.
This position is ideal for someone who thrives in a dynamic environment, enjoys working with a variety of stakeholders, and is passionate about delivering exceptional support while driving operational excellence. Every day brings opportunities to learn, solve challenges, and help shape the success of our workforce and field operations teams.
Key Accountabilities
Training:
Learning Link Support – Assisting with platform issues, managing tickets, and tracking overdue training.
Rollcall System Support – Assisting with user access, training management, and issue resolution within the Rollcall platform.
Ability to develop training guides and materials for business applications to facilitate user understanding and efficiencies.
Crew Accounting Training – Educate field crews on proper procedures for accurate accounting entries.
IT:
OH Department IT Support – Providing device support for laptops, iPads, iPhones, and other equipment used by team members.
Mobile Device Deployment – Overseeing the setup and distribution of iPads, iPhones, and other mobile devices.
Mobile Device Training – Conducting training on effective use of mobile devices and related applications.
Accounting Discrepancy Resolution – Investigate and ensure quality control for accounting inconsistencies.
Safety Equipment Management:
Oversee purchasing, configuration, and tracking of internal equipment to ensure compliance (e.g., AEDs, Burn Kits, Load Busters, rubber goods, grounds, hot sticks).
Prescription Eyewear Program: Administer scheduling process
Fleet:
AVLS equipment outage report - Preparing monthly reports and tracking the vehicles that require Code blue or AVLS tracking (Tickets for vehicles not responding to AVLS, coordinate Code Blue testing locally)
Fleet Utilization - Monthly reports and work with supervisors to make sure vehicles/equipment are being charged appropriately
Class A License training scheduling
Monthly DVIRs
Qualifications
Strong technical background in IT support and training.
Extensive understanding of Operational processes with a comprehensive grasp of day-to-day workflows
Knowledge of National Grid's business operations, company policies and practices.
Proficient in relevant software, e.g. Microsoft Office products (Excel, Word, PowerPoint). SAP
Strong Leadership skills; team building skills
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Valid driver's license and willingness to travel.
Analytical Thinking
Attention to Detail
Ability to interact seamlessly with technical IT and non-technical staff.
More Information
Salary: $99,000 - $116,000 per year
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
Operating GB's electricity system today, while building a clean, green and fair system for tomorrow.
Industry
Utilities
Company size
1,001-5,000 employees
Headquarters
Warwick, West Midlands
LinkedIn followers
60,595
As the Electricity System Operator (ESO) for Great Britain, we sit at the heart of the nation’s energy system, running electricity networks safely and efficiently, minute by minute, hour by hour, 365 days a year.
It’s our job to make sure there is enough electricity when people need it – we are the people who make sure the lights stay on, the kettle boils and your phone charger works, whether there’s demand from one person or one million.
Offices: Faraday House, Warwick, West Midlands CV34 6DA, GB
How many Logistics jobs are open in Buffalo, NY right now?
There are currently 390 open logistics positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Buffalo, NY?
Companies currently hiring include UPS, O'Reilly Auto Parts, Sonwil, ACV Auctions, Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Buffalo, NY?
Yes — 17 of the 390 open logistics positions offer remote or hybrid work (6 remote, 11 hybrid).
How do I apply for Logistics jobs in Buffalo, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.