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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
Provide hands-on technical support and hardware installation for independent grocery stores across a multi-state area. Train retail employees on proprietary applications and act as a liaison between store teams and IT operations.
Requirements
Requires experience in grocery retail or a related environment with proficiency in computer systems and Microsoft Office. Must be able to travel 60-80% of the time and possess strong interpersonal communication skills.
Full job description
Description
The Retail Systems Field Specialist provides hands-on technology support to independent grocery stores across PWADC’s multi-state service area. This highly mobile role travels 60–80% of the time to install and configure store technology, troubleshoot hardware, software, printing, and network issues, and support new store openings and system rollouts. The specialist also trains retail employees on PWADC’s web and mobile applications, provides remote and on-call support, and serves as a key liaison between store teams and PWADC’s IT and operations departments. Success in this role requires strong technical skills, clear communication, adaptability, and the ability to work independently in a fast-paced retail environment.
Key Responsibilities
Field Support & Deployment
Travel 60–80% (3–5 days per week) to support independent grocery store locations across a multi-state territory
Install, configure, and deploy store technology including PCs, printers, and Android handheld devices
Support store openings, resets, and system rollouts, including price verification and system validation
Maintain and update asset tracking records for deployed equipment
Technical Support
Deliver on-site end-user support for hardware, software, and network-related issues
Troubleshot printing from Microsoft Office and other applications
Provide remote support via phone and screen-sharing tools
Participate in an on-call rotation, including staffing a support hotline approximately one weekend per month
Training & Enablement
Conduct in-person and remote training on proprietary web and mobile applications (pricing, ordering, claims)
Adapt training and communication style to a wide range of technical skill levels
Develop user confidence and promote adoption of new and existing software
Stakeholder Collaboration & Feedback
Act as a liaison between retail locations and the distribution center’s IT and operations teams
Gather, document, and communicate user feedback on custom applications
Assist in user acceptance testing (UAT) for mobile and web applications
Collaborate to resolve issues and improve system performance and usability
Requirements
Qualifications
Required
Experience in grocery retail or a related environment
Basic proficiency with computer systems and Microsoft Office
Strong interpersonal and communication skills, with the ability to support non-technical users
Ability to work independently, prioritize tasks, and manage time effectively in a field-based role
Willingness and ability to travel extensively (3–5 days per week)
Preferred
Prior experience in technical support, help desk, or field service roles
Hands-on troubleshooting experience with hardware or software systems
Familiarity with mobile device deployment (especially Android)
In 1959, 27 Piggly Wiggly owners came together to form Piggly Wiggly Alabama Distributing Company. This venture gave these 27 operators “mass buying power,” which allowed them to compete. Soon after Piggly Wiggly Alabama Distributing Company began operating, the company went through an explosive growth period, and today, Piggly Wiggly Alabama Distributing Company continues explosive success. Piggly Wiggly Alabama Distributing Company currently serves more than 250 stores in six states, with sales at $800 million.
We at Piggly Wiggly Alabama Distributing are dedicated to the success of the independent retailers that we serve. The success of our great organization has been driven by the spirit of our independent grocers. Though our low cost of goods separates us from our competitors, it is the "attitude of a servant" that our associates go about their jobs with that makes us truly successful. We know who we work for. Our job is to help our retailers make money and compete in their marketplaces. When you are part of our warehouse, you are part of our family and we will always go the extra mile for you.
Offices: 2400 J. Terrell Wooten Dr., Bessemer, Alabama 35020, US
How many Logistics jobs are open in Bessemer, AL right now?
There are currently 120 open logistics positions in Bessemer, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Bessemer, AL?
Companies currently hiring include Carvana, Lowe's Companies, Inc., Domino's, Cushman & Wakefield, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Bessemer, AL?
Yes — 1 of the 120 open logistics positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Logistics jobs in Bessemer, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.