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Part-time
Posted 9d ago
~40 hrs/week
Responsibilities
Provide excellent guest service by managing check-ins, check-outs, and processing payments. Handle reservations, answer inquiries, and resolve guest complaints to ensure satisfaction.
Requirements
Candidates must possess strong interpersonal and communication skills along with basic computer and accounting knowledge. Physical ability to stand for long periods and flexibility to work various shifts is required.
Full job description
Overview: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.
Responsibilities:
Maintain positive guest relations at all times.
Follow all policy, procedures and service standards.
Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.
Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.
Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.
Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.
Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
To conscientiously handle Lost and Found items following guidelines established by Kingsmill.
Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.
Accurately follow cash handling procedures and secure bank at all times.
Post charges to guest accounts for services and purchases.
Balance all receipts and postings for work performed during shift at the end of shift.
Perform other duties as assigned.
Qualifications:
Human relation skills - must be a people-person who thrives on public contact.
Strong communication skills.
General/Basic computer skills.
Sales skills.
Basic accounting skills.
Ability to learn quickly and follow instructions accurately.
Ability to prioritize tasks and move through them in an efficient manner.
Ability to interact with diverse peoples and help resolve any issues.
Ability to work quickly and thoroughly under pressure.
Must be flexible and open to changes in procedures.
Able to lift and carry up to 15 pounds.
Standing for up to eight hours per shift.
Requires bending, stretching and reaching throughout a shift up to 8 hours.
Ability to work days, nights, weekends, holidays.
Related keywords
Front DeskHospitalityGuest ServicesPayment ProcessingReservation ManagementCustomer SatisfactionCash HandlingHotel OperationsGuest SecurityAdministrative Support
Virginia’s only AAA Four Diamond golf resort with luxury accommodations, conference facilities, spa and more.
Industry
Hospitality
Company size
501-1,000 employees
Founded
1988
Headquarters
Williamsburg, VA
LinkedIn followers
2,930
Kingsmill Resort is one of the largest resorts in Virginia. With a beautiful setting along the James River and surrounded by history, amusement, and some of the best golf courses in the area, there are endless activities for families or individuals to participate in. Some of the amenities include; 3-18 hole Championship golf courses (played host to PGA and LPGA Tour events for 29 years), a luxurious Spa, 13 tennis courts, state of the art sports club, close proximity to Busch Gardens and Colonial Williamsburg as well.
Offices: 1010 Kingsmill Road, Williamsburg, VA 23185, US
How many Hospitality jobs are open in Williamsburg, VA right now?
There are currently 258 open hospitality positions in Williamsburg, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Williamsburg, VA?
Companies currently hiring include Hilton Grand Vacations, Domino's, Colonial Williamsburg Foundation, Marcus Corporation, Amentum, among others. Browse the listings above to see every active employer.
How do I apply for Hospitality jobs in Williamsburg, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.