DEPARTMENT: King's Creek Tour DeskTITLE: Coordinator CATEGORY: Non-Exempt REPORTS TO: Office Manager, Tour Desk WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer di…
Skills: Customer Service, Data Entry, Communication, Computer Skills, Attention To Detail
DEPARTMENT: SalesTITLE: Sales Representative FLSA: Non-Exempt REPORTS TO: Director, Sales WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, a…
Skills: Sales, Communication, Customer Service, Closing Deals, Team Building
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Sales Management, Team Leadership, Sales Training, Motivation, Communication
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton H…
Skills: Front desk operations, Staff supervision, Customer service, Training and coaching, Performance management
Hilton Head Island, South Carolina, United States · On-site
Entry level
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
DEPARTMENT: King's Creek Front Desk TITLE: Guest Services Agent CATEGORY: Non-Exempt REPORTS TO: Front Desk Manager WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offe…
Skills: Customer Service, Guest Relations, Conflict Resolution, Multi-tasking, Verbal Communication
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Housekeeping, Laundry Operations, Deep Cleaning, Carpet Shampooing, Stain Treatment
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Customer Service, Front Desk Operations, Problem Solving, Communication Skills, Microsoft Word
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Site Supervision, Preventative Maintenance, Electrical Repair, Plumbing, HVAC
DEPARTMENT: OperationsTITLE: Gate Attendant CATEGORY: Non-Exempt REPORTS TO: Assistant General Manager WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different e…
Skills: Customer Service, Hospitality Operations, Security Principles, Microsoft Office, Communication
Hilton Head Island, South Carolina, United States · On-site
Entry level
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Customer Service, Front Desk Operations, Microsoft Office, Microsoft Excel, Verbal Communication
Hilton Head Island, South Carolina, United States · On-site
$80k–$85k/yr
Senior
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Hilton Head Island, South Carolina, United States · On-site
Entry level
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Tour Generation, Timeshare Solicitation, Customer Service, Phone Etiquette, Microsoft Office
Hilton Head Island, South Carolina, United States · On-site
$20/hr
Entry level
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Deed Processing, Property Transfers, Foreclosure Assistance, MS Office, Data Entry
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Myrtle Beach, South Carolina, United States · On-site
Entry level
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Hilton Head Island, South Carolina, United States · On-site
$60k–$65k/yr
Mid level
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Site Supervision, Preventative Maintenance, Electrical Repair, Plumbing, HVAC
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Skills: Customer Service, Front Desk Operations, Reservation Software, Problem Solving, Communication Skills
WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise …
Hilton Head Island, South Carolina, United States · On-site
Entry level
BR / HH WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal p…
Skills: Customer Service, Sales, Phone Etiquette, Microsoft Office, Data Entry
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$17/hr
Full-time
high school
Weekly Pay, Direct Deposit, Health Insurance, Company-Paid Life Insurance, Paid Time Off, Paid Vacation
Posted 3d ago
~40 hrs/week
Responsibilities
The Front Desk Coordinator oversees daily operations at the Welcome Center and Tour Reception, ensuring excellent customer service for guests. Responsibilities include managing guest arrivals, qualifying tours, auditing inventory, and maintaining accurate records in the SPI system.
Requirements
Candidates must possess a high school diploma or GED equivalent and demonstrate strong computer skills, particularly in MS Office. The role requires a professional demeanor, the ability to work independently, and flexibility to adapt to seasonal scheduling demands.
Full job description
DEPARTMENT: King's Creek Tour Desk
TITLE: Coordinator
CATEGORY:Non-Exempt
REPORTSTO: Office Manager, Tour Desk
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
JOB DESCRIPTION SUMMARY
The position is responsible for overseeing the daily operations of the Welcome Center and Tour Reception desk(s). Present a cordial and professional manner to guests and provide excellent customer service maintaining a pleasant working atmosphere.
DUTIES AND RESPONSIBILITIES
Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception desks
Reconfirm arrivals via phone and prepare arrival packets
Update guest demographic information in SPI
Check in all guests arriving on “mini vac” packages
Qualify guests upon arrival
Obtain referrals from tours and “mini vac” arrivals
Distribute gifting premiums to pre-gifted tours
Greet all inbound tours
Record sales attendance
Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
Perform audits of premiums to ensure control of inventory
Check in/out tours, data enter sales personnel and update tour information in SPI
Perform data entryaudits of tour information and distribution of giftsin SPI for accuracy
Sell tickets & make reservations at area restaurants and attractions
Send daily recap reports
Promote and encourage a teamwork environment daily
Participate in company trainings as requested
Cover other tour desks and locations if necessary or as seasonal volume shifts
Provide excellent hospitality and customer service to all property guests
Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues
Perform other related duties & special projects as requested by manager
Maintain an appropriate and neat appearance of the daily uniform
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
HS Diploma or GED equivalent. Significant experience may substitute for education
Ability to establish priorities, work independently, and proceed with objectives
Ability to communicate effectively, both orally and in writing
Excellent computer skills to include MS Office
Attention to detail
Positive and friendly attitude
Maintain an organized and professional workspace
Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
Ability to adapt to changing environment
OPTIONAL SKILLS A PLUS
Knowledge of Spinnaker Resorts and/or the timeshare industry
Hospitality experience a plus
Prior experience in sales/customer service
WORKING CONDITIONS AND ENVIRONMENT
Physical Demands:
Primary functions require sufficient physical ability and mobility to work in a front desk setting; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 30 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information.
Vacation:
Vacation is generally unavailable during peak time.
Memorial Day through Labor Day
Working Conditions:
Full time position.
Varied work schedules to include evening, holiday, and weekend hours. Occasional overtime may be required based on business demands.
Environment:
Work is performed primarily in a fast-paced environment with frequent interruptions.
BENEFITS (if eligible)
Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Spinnaker Resorts Inc. develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to historic Williamsburg, Virginia, to the sunny shores of Ormond Beach, Florida and the neon/natural draw of the Ozarks in Branson, Missouri – Spinnaker has developed resorts you’ll love to return to year after year.
As an award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes Spinnaker Resorts memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company comprised of nearly 700 industry professionals dedicated to one goal: providing our owners and guests with the most extraordinary vacation experience possible.
Offices: 35 Deallyon Avenue, Hilton Head Island, South Carolina 29928, US · 700 Blue Meadows Road, Branson, Missouri 65616, US · 51 South Atlantic Ave, Ormond Beach, Florida 32176, US
Vacation OwnershipLuxury Recreational Real EstateProperty managementTraveland HospitalityReal EstateTravel
Spinnaker Resorts Inc. develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to historic Williamsburg, Virginia, to the sunny shores of Ormond Beach, Florida and the neon/natural draw of the Ozarks in Branson, Missouri – Spinnaker has developed resorts you’ll love to return to year after year.
As an award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes Spinnaker Resorts memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company comprised of nearly 700 industry professionals dedicated to one goal: providing our owners and guests with the most extraordinary vacation experience possible.
Offices: 35 Deallyon Avenue, Hilton Head Island, South Carolina 29928, US · 700 Blue Meadows Road, Branson, Missouri 65616, US · 51 South Atlantic Ave, Ormond Beach, Florida 32176, US
Vacation OwnershipLuxury Recreational Real EstateProperty managementTraveland HospitalityReal EstateTravel