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Provide high-quality customer service by managing reservations, ticket sales, and check-ins using an in-house ticketing system. Handle payment processing, ticket auditing, and guest conflict resolution to ensure a positive theater experience.
Requires 2+ years of experience in box office, ticketing, or concierge roles and proficiency with electronic ticketing systems. A high school diploma is preferred, along with the ability to stand for long periods and lift up to 25 pounds.
Job DetailsJob Location: V Theater Group LLC - Las Vegas, NV 89118Position Type: Part TimeBOX OFFICE AGENT
You’ll never feel boxed in at our office! We are seeking people with charm, a sense of humor, and the motivation to serve our guests and contribute to the amazing time they spend at our Theaters. People from all over the world visit our Theaters every single night and you (yes you!) will help them have a great time before the show even starts. If you’re great at talking and interacting with people, then this opportunity might be a shot you should take.
Provide excellent customer service and work with the box office team to provide the same
Assist guests at the box office counter with reservations, new orders, and relevant questions
Input all reservations and orders into the in-house ticketing system
Collect required paperwork, payment, and/or vouchers for each order
Promote upgrades on every order
Assist with scanning, ticket taking, and theater check-in for shows
Answer customer calls for reservations, new orders, and/or relevant questions at theater box office or corporate call center,
Perform ticket auditing function at theater or corporate call center
Assist in conflict resolution with guests, escalating concerns to management as needed
Follow all opening and closing procedures as needed
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving shows and services
Uphold payment handling policy and ensure all revenue is reported properly
Collect all paperwork obtained throughout your shift and turn in for auditing at the close of each shift
Maintain professional and technical knowledge of in-house ticketing system, reporting discrepancies and/or misfunction to management
Ensure your station is stocked for your shift
Assist with line management, ensuring customers are moving through the process at a steady pace
Assist with fraud detection with guests and immediately report any findings to management
Participate in company training sessions
Perform additional tasks and duties as assigned
Prior experience working with an electronic ticketing system
Excellent written and verbal communication skills
Ability to build rapport with potential and existing customers
Positive and professional demeanor
Ability to work independently and as a team
Possess the ethics and positive outlook that support our values and culture
Ability to multi-task and prioritize tasks
Experience working in a high-pressure, high-volume environment
QualificationsEXPERIENCE/EDUCATION WE NEED YOU TO HAVE:
High school diploma or equivalent preferred
2+ years of proven experience in a box office, ticketing, or concierge position
Proven experience in customer service
Experience working with an electronic ticketing system
1+ years of ticket auditing experience preferred
Work environment: In-person entertainment venue setting
Must be able to stand/walk throughout the work shift
Must be able to lift or move up to 25 pounds using proper lifting techniques
Specific vision abilities required due to viewing computer terminals and company data
Position requires repetitive use of
While performing the job, the noise level may be loud
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities, skills and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
All qualified applications will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
V Theater Group, LLC is an entertainment company based out of 3663 Las Vegas Blvd S Suite 360, Las Vegas, Nevada, United States.
Offices: 3663 Las Vegas Blvd S Suite 360, Las Vegas, Nevada 89109, US
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