At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every …
Skills: Leadership, Restaurant operations, Staff training, Customer service, Team management
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$12/hr–$14/hr
Entry level
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Mid level$2.0B raised
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At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doi…
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Company Description Our Company Prairie Pizza is a family owned Domino's franchise based out of Charlotte, NC. Our three basic principles are Golden Rule, Teamwork, and Enthusiasm. We pride ourselves on being the #1 pizz…
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$10/hr–$12/hr
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Customer Service Rep(08968) - 7900-K Stevens Mill Rd.
Matthews, North Carolina, United States · On-site
$10/hr–$12/hr
Entry level$1.3B raised
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Matthews, North Carolina, United States · On-site
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Company Description Prairie Pizza is a family-owned Domino's franchise based out of Charlotte, NC. Our three basic principles are Golden Rule, Teamwork, and Enthusiasm. We pride ourselves on being the #1 pizza brand in t…
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Full-time
Medical insurance, Dental insurance, Vision insurance, Paid vacation, Paid sick time, 401(k) retirement
Posted 9d ago
~18 hrs/week
Responsibilities
The Shift Supervisor leads restaurant operations during scheduled shifts, ensuring team deployment, food safety, and high-quality guest experiences. They are responsible for training new hires, managing cash, maintaining equipment, and modeling the company's purpose to the squad.
Requirements
Candidates must have at least one year of customer service or restaurant experience and demonstrated success in a leadership or training role. Applicants must be at least 18 years old and able to work a minimum of 18 hours per week, including peak demand times.
Full job description
At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.
Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities!
Compensation: $16.84/hour when combining hourly wage of $13.00 and average tips of$3.84/hour earned at this location!
Benefits:
Medical, dental and vision insurance
Week of paid vacation
Paid Sick Time
401(k) retirement
FREE pizza, salad, and beverages
Pet insurance
Discounted gym membership
Free counseling sessions
Overview
As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You will support restaurant management in overall restaurant operations and serve as a leader for the squad who work alongside you. You will provide feedback, answer questions, and give guidance. As a Shift Supervisor your objective is to model, teach, and demonstrate MOD’s purpose in all interactions. You are responsible for setting the squad up for success for the shift, during training, and as things change in the restaurant. You will lead by example, focus on directing the squad, and deliver the best possible MOD experience on every shift.
In this position, you will flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind.
Key Responsibilities
As a Shift Supervisor you have an ownership mentality to ensure the restaurant is welcoming, runs smoothly, is clean and organized, and meets MOD’s overall standards. Lead the shift by doing the following key tasks:
The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment. You will need to complete Deployment Charts and make adjustments throughout the day to keep the daily operations running smoothly.
As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate.
Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
Take inventory and place orders as needed and supported by the GM.
Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.
Required Qualifications
Must have a minimum of one (1) year of customer service or restaurant experience.
Must have demonstrated success as a mentor, trainer or informal leader.
Have a proven ability to prioritize and make decisions.
Must be at least 18 years old
Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
Have the ability to be a calming presence in periods of high volume.
You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
You should be proficient in written and oral communication.
Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week. This will include peak demand hours as determined by General Manager or District Manager.
At our table, everyone has a place. MOD is what you make it - be individual, be you!
Apply today to join our people vibe!
MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [email protected].
This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.
When Scott and Ally Svenson founded MOD Pizza in 2008, they knew the last thing the world needed was another pizza place. In their hometown of Seattle, they imagined a new way for people to enjoy pizza, by bringing speed, individual style and value to one of America’s favorite foods. But the real secret sauce wouldn’t be the product, it would be the people who serve our communities — the MOD Squad. By taking care of employees, they would take care of the customers, and the business would take care of itself. It’s how we’ve built a culture of opportunity, belonging and community for the past 13 years, and it’s catching on wholeheartedly.
Offices: PO Box 6939, Bellevue, Washington 98008, US
Specializing in individual artisan-style pizzas and saladsSnack FoodRestaurantsFood DeliveryDeliveryFood and Beverage
How many Hospitality jobs are open in Matthews, NC right now?
There are currently 77 open hospitality positions in Matthews, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Matthews, NC?
Companies currently hiring include Acts Retirement-Life Communities, Domino's, Erickson Senior Living, Compass Group, Bubba's 33, among others. Browse the listings above to see every active employer.
How do I apply for Hospitality jobs in Matthews, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.