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barista - Store# 04839, 1313 MAYOR MAGRATH - LETHBRIDGE
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Full-time
Posted 19d ago
~40 hrs/week
Responsibilities
The Floor Supervisor oversees table game dealers and coordinates with Pit Managers to ensure quality customer service and game integrity. They are responsible for monitoring game operations, enforcing house and AGLC rules, and coaching staff on best practices.
Requirements
Candidates must be AGLC registered, at least 18 years old, and possess extensive knowledge of table games. The role requires the ability to work flexible shifts, including evenings and weekends, and the capacity to make independent supervisory decisions.
Full job description
Title
Floor Supervisor
Reports To
Games Manager
Summary
A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.
Core Competencies
Customer Service
Leadership and Decision Making
Communication
Team Work
Job Duties
Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
Participates in various aspects during opening and closing of the casino table games.
Reports errors and procedural irregularities in game operations.
Helps “New Players” understand rules of play, as well as basic play of the different table games.
Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
Assist with providing great customer service, handles all concerns and offers solutions.
Works as a liaison between the dealers and Pit Managers.
Maintain lists for guests waiting to play busier games
Make recommendations and assists with coaching the dealers with promoting best practices and standards ensuring quality service is provided.
Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
Other duties assigned by the Pit and Games Managers
Requirements
Must be registered with AGLC
Must be 18 years of age or older
Must be able to work shift work including weekends and evenings
Knowledge of all table games (with exception of craps, poker and pai gow tiles)
Must be experienced with problem solving, people skills, communication skills
Confidentiality and professionalism is essential
Must be able to exercise considerable supervisory discretion and make independent decisions
Aptitude for exceptional customer service is a must
Excellent working knowledge of policies and procedures.
Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
Effective listening abilities and ability to make strong judgment calls.
Work Conditions
Standing and/or sitting for prolonged period of time.
Reaches, bends, squats and lifts.
Working in a fast paced customer service environment
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!
Offices: 7055 Argyll Rd. NW, Edmonton, Alberta T6C4A5, CA · 12464 153st Edmonton, AB T5V 1S1, Edmonton, Alberta T5V1S1, CA · 1420 Meridian Rd NE, Calgary, Alberta T2A 2N9, CA · 3756 2 Ave S, Lethbridge, Alberta T1J 4Y9, CA
Live EntertainmentFood ServicesLive-Action Card TablesVideo Lottery TerminalsSlot Machinesand Great Customer ServiceGaming
How many Hospitality jobs are open in Lethbridge, Canada right now?
There are currently 47 open hospitality positions in Lethbridge, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Lethbridge, Canada?
Companies currently hiring include PURE Canadian Gaming, Aramark Healthcare+, Sodexo, Starbucks, Boston Pizza International Inc, among others. Browse the listings above to see every active employer.
How do I apply for Hospitality jobs in Lethbridge, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.