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Part-time
high school
Health And Wellness, Vacation, Retirement Savings Programs, Performance-based Incentive Pay, Profit Share, Training & Development Opportunities
Posted 1d ago
~40 hrs/week
Responsibilities
Provide exceptional member service by processing banking transactions and identifying financial solutions or referrals to meet member goals. Support branch operations through security audits, ATM reconciliation, and the promotion of digital service channels.
Requirements
Requires a Grade 12 diploma or equivalent and at least one year of experience in customer service or administration. Candidates should possess strong communication skills, financial literacy, and the ability to handle accurate data entry.
Full job description
Join Servus Credit Union - Canada’s Largest Credit Union!
We are hiring for a Part time Member Experience Advisor to join our Lethbridge CrossingsBranch!
Posting closes: July 10th, 2026
At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.
We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.
We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.
Join Servus and discover a better way to work.
The Member Experience Advisor role acts as the first line of support as members work towards their financial goals. This role is responsible for providing exceptional member service by completing transactional banking services that are right for every member, providing solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth objectives.
What You'll be Doing:
Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member, while balancing the interests of the credit union.
Processes a variety of cash and non-cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and account closures.
Pursues and generates sales referrals by proactively promoting Servus products and services to members and potential members by analyzing their needs; clearly explains potential solutions and the benefits to the member; records all referrals and forwards to the appropriate internal personnel.
Builds trust with members, resolves routine problems with member accounts and refers complex questions to the appropriate internal personnel.
Applies policies and procedures in daily activities to meet safety, legal and privacy requirements.
Accountable for area security and internal security audits.
Educates and demonstrates to members how to use other service delivery channels such as digital and self-serve with the goal of making it easy.
Provides support to other branch team members such as making outgoing calls to members, composing routine member correspondence and reports, completing compliance and/or audit activities, completing end-to-end processes related to ATM and night deposits, reconciling branch reports (dependent on branch location), etc.
Assists with opening/closing duties such as balancing of branch daily transmittals, reconciling ATM and night deposit contents, and provides support in administering branch cash services with the associated risk management and control policies.
Acts as joint custodian on specified combinations; rents, controls, and provides access to safety deposit boxes; maintains related records.
Maintains up-to-date knowledge of all credit union products and services in order to foster business development through service excellence and product knowledge.
Promotes and participates in branch campaigns and initiatives.
What you Bring:
1-year experience in a customer service or administration role.
Sales experience an asset.
Grade 12 diploma or equivalent.
An equivalent combination of education and experience may also be considered.
Good computer skills; able to pick up new and existing programs related to the job quickly.
Good communication skills; both written and verbal.
Ability to problem solve, organize and multi-task.
Good customer service orientation.
Attention to detail.
Aptitude for numbers, with fast and accurate data entry skills.
Good financial literacy.
Good investigative skills for uncovering member needs.
Why Servus?
Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
Competitive compensation including performance-based incentive pay and profit share
Training & Development Opportunities
Career Advancement Potential Flexible work options
Meaningful work towards individual and corporate goals
Opportunities to get involved and give back through an employee volunteer program
At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!
What happens next?
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.
At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!
Qualified applicants are invited to apply online.
We thank all applicants for their interest. Please note applications will only be accepted online andonly those applicants under consideration will be contacted.
Servus Credit Union serves 600,000+ Albertans with full-circle financial services, personalized advice and Profit Share® Rewards cash, returning millions of dollars of profits back to members each year. With branches in more than 80 communities, 24/7 member support and access to thousands of no-fee ATMs, Servus helps our members feel good about their money.
Offices: 151 Karl Clark Road NW, Edmonton, AB T6N 1H5, CA · 5012 49 Street, Lloydminster, AB T9V 0K2, CA · 601, 4901 - 48 Street, Red Deer, AB T4N 6M4, CA
How many Customer Service & Support jobs are open in Lethbridge, Canada right now?
There are currently 83 open customer service & support positions in Lethbridge, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lethbridge, Canada?
Companies currently hiring include Save-On-Foods, Globe Life American Income Division: AO Organization, London Drugs, PuroClean Canada, SEPHORA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lethbridge, Canada?
Yes — 7 of the 83 open customer service & support positions offer remote or hybrid work (5 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Lethbridge, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.