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Full-time
bachelor degree
Posted 71d ago
~40 hrs/week
Responsibilities
Develop and implement sales and retention strategies for Medicare accounts to meet growth targets. Manage strategic relationships with customers, brokers, and consultants while executing the renewal process end-to-end.
Requirements
Requires a bachelor's degree and at least two years of experience in sales, account management, or insurance, or five years of related experience. Must obtain a Washington Disability Insurance License within three months of hire.
Full job description
Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente’s Authorized States Policy ▪ Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 2715 Naches Ave., SW, Renton, Washington 98057
Job Summary:
In addition to the responsibilities listed above, this position is also responsible for developing and implementing standard and non-standard competitive sales and retention strategies for Medicare accounts; providing a positive experience to customers with Medicare accounts with minimal guidance; ensuring collaboration within teams to support customer needs for Medicare accounts; executing sales and renewals for Medicare accounts with minimal guidance; and meeting standard and non-standard goals for sales and retention of Medicare accounts.
Essential Responsibilities:
Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to ensure contract, benefit/service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) with minimal guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with minimal guidance.
Demonstrates commitment to KP sales and retention goals by: implementing standard and non-standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market.
Contributes to the execution of sales and renewals by: implementing the RFR process end-to-end, following established timelines and best practices; executing standard and non-standard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell and upsell opportunities to increase growth and retention.
Minimum Qualifications:
Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
Disability Insurance License (Washington) within 3 months of hire
Related keywords
MedicareAccount ManagementSalesRetentionCRMRFR ProcessHealth Plan AdministrationInsuranceDisability Insurance LicenseKPIsCross-sellingUpsellingHealthcareWashington State
How many Healthcare jobs are open in Renton, WA right now?
There are currently 220 open healthcare positions in Renton, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Renton, WA?
Companies currently hiring include PROVIDENCE MEDICAL INSTITUTE, Kaiser Permanente Oakland Medical Center, Proliance Surgeons, UW Medicine, SpringHealth Behavioral Health & Integrated Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Renton, WA?
Yes — 42 of the 220 open healthcare positions offer remote or hybrid work (11 remote, 31 hybrid).
How do I apply for Healthcare jobs in Renton, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.