Responsibilities The Whole Blood Manager will manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Whole Blood production goals for NYBCe. Oversee and monitor …
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Full-time
bachelor degree
Posted 43d ago
Apply by Jun 30
~40 hrs/week
Responsibilities
The manager will oversee and direct contact center supervisors and agents to achieve production goals for blood collections. They are responsible for establishing performance standards, implementing operational procedures, and providing coaching to ensure team success.
Requirements
Candidates must possess a bachelor's degree in business, management, marketing, or communications. A minimum of five years of experience in sales or telemarketing, including at least three years of supervisory experience, is required.
Full job description
Responsibilities
The Whole Blood Manager will manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Whole Blood production goals for NYBCe. Oversee and monitor agents within Contact Centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for customer service and donor interaction. Provides support to achieve the overall collection goals of the organization, including assisting mobile drives, as needed.
Primary Duties & Responsibilities:
Establish call center production goals in alignment with the marketing strategy for recruitment and monitor reporting systems that identify departmental progress towards daily/weekly/monthly goals and direct corrective actions.
Establish performance standards and individual goals for Supervisors and Agents.
Provide coaching and feedback in support of the professional development process.
Implement the standard operational procedures for the Contact Center and monitor compliance.
Direct all supervisory functions for the team, including, but not limited to, interviewing/hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
Communicates with staff the goals, objectives and expectations of the department and direct staff through routine/complex changing priorities. Meet regularly with staff to jointly understand and meet all challenges.
Manage Contact Center equipment to support the recruitment function.
Establish tools that motivate the Contact Center team to achieve both individual and team goals.
Secondary Responsibilities:
Prepare various reports.
Must work flexible hours including nights and weekends as needed
Make recommendations for improvement on organizational processes. Save
Attends conferences, seminars, as required.
Makes recommendations to improve business unit practices and processes.
Any related duties as assigned.
Qualifications
Education:
A bachelor’s degree in business, management, marketing, communications, or the equivalent combination of education and experience.
Related Experience:
Minimum of five years of progressively responsible experience in sales and/or telemarketing environment required.
Includes a minimum of three years of successful supervisory experience, preferably in a call center or blood banking environment.
Schedule:
Full-Time; Mon. - Fri. 9am to 5pm. Occasional weekends and evenings required. Must be flexible. Hybrid option after probationary period completed - must be in office a minimum of 3 days/wk.
Proposed rate of Pay: $86,000. annually.
Overview
Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.
The Rhode Island Blood Center was founded in 1979 as a non-profit community blood center. As the sole supplier of blood to all of the hospitals in Rhode Island, our mission is to ensure patients have immediate access to a safe, plentiful and cost-effective blood supply. Our main Blood and Platelet Donor Center is located at 405 Promenade Street in Providence, Rhode Island. We also have five additional donation centers conveniently located throughout Rhode Island, including Woonsocket, Warwick, South County, Aquidneck Island and Westerly.
RIBC has long-standing relationships with many organizations in community who sponsor blood drives, helping us make giving blood as convenient as possible for donors. Approximately 250 to 280 units of blood must be collected each day to meet the needs of patients and hospitals we serve in Rhode Island and throughout New England.
The Blood Center is much more than just a blood collection organization or blood bank. We register people for the National Marrow Donor Program and collect stem cells of donors who match recipients needing bone marrow transplants right at our Providence Center. We provide various therapeutic treatments for patients in local hospitals. Our state-of-the-art laboratory conducts DNA and relationship testing, human leukocyte antigen (HLA) typing and red cell typing. We are also involved in a variety of local and national research programs in an effort to improve all aspects of the blood banking industry.
The Rhode Island Blood Center is dedicated to steady growth and improvement in our community blood program.
Offices: 405 Promenade Street, Providence, RI 02908, US · 14 Woodruff Avenue, Narragansett, RI 02882, US · 688 Aquidneck Avenue, Middletown, RI 02842, US · The Shops at Greenwood, 615 Greenwich Avenue, Warwick, RI 02886, US · 2168 Diamond Hill Rd, Woonsocket, RI 02895, US
Blood DonationLaboratory TestingNational Bone Marrow RegistryHLA (human leukocyte antigen) typingand DNA & Relationship TestingHealth CareNon ProfitMedical
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