Veterinary Receptionist / Customer Service Representative
Pittsburgh, Pennsylvania, United States · On-site
Entry level
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Veterinary Receptionist / Customer Service Representative
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Medical insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, Employee Assistance Program
Posted 7d ago
~34 hrs/week
Responsibilities
The Veterinary Receptionist will serve as the primary point of contact for clients, managing appointments, patient flow, and multi-line phone systems. They will also process transactions and provide compassionate support to clients during both routine and sensitive situations.
Requirements
Candidates must have at least 1 year of experience in a customer service or reception role, with preference given to those with veterinary or healthcare front-desk experience. Proficiency in practice management software and the ability to handle high-volume phone systems are required.
Full job description
Allegheny Veterinary Associates is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
Compensation: Starting at $18 per hour, for each hour worked
This is a full-time position, with a flexible schedule usually working 4 - 8.5 hour shifts each week and availability needed Monday-Friday.
Full-time Benefits Package*:
Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
1+ years of experience in a customer service, reception, or client-facing role
Previous veterinary receptionist or healthcare-related front-desk experience preferred
Proficiency in the following skills:
Ability to manage a multi-phone line system while assisting in-person clients
Experience working with veterinary practice management software, especially Avimark, preferred
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Experience scheduling appointments and coordinating calendars preferred
Ability to accurately process payments and maintain financial records
Why choose Allegheny Veterinary Associates?
Allegheny Veterinary Associates is a 3-doctor small animal practice in Pittsburgh, PA, offering a well-rounded caseload that most GPs can't match — wellness and preventive medicine alongside advanced orthopedic surgery (including TPLOs), soft tissue surgery, dentistry, and diagnostics. You'll work alongside a highly respected orthopedic surgeon and a client-focused Medical Director in a fun, no-drama team culture that communicates directly, supports each other, and genuinely enjoys coming to work. No weekends, no on-call, and a built-in early day each week — it's a predictable schedule that respects your time outside of work.
Pittsburgh itself is one of the most underrated cities in the country — distinct neighborhoods, a thriving food and arts scene, easy access to trails and outdoor spaces, and a cost of living that lets you actually enjoy it all. If you want great medicine, real teammates, and a city worth living in, Allegheny Vet is worth a look.
Your next chapter starts here — apply today and let's talk!
#LI-KG1
This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range
$18—$18 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [email protected]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
Western Veterinary Partners is a people-centric veterinary support organization that partners with veterinarians across the United States. Our mission is to improve the lives of veterinarians, and help them grow professionally and personally, while providing a supportive environment for team members, families, and their pets.
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