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$19/hr–$24/hr
Full-time
high school, professional certificate
Medical insurance, Vision insurance, Dental insurance, Life insurance, 401k, Employer matching
Posted 7d ago
~40 hrs/week
Responsibilities
The Triage Specialist manages patient calls, prioritizes requests based on severity, and coordinates care by scheduling appointments and processing pharmacy requests. They are responsible for documenting all activities in patient records and facilitating communication between doctors and patients.
Requirements
Candidates must have a high school diploma and at least one year of ophthalmic or optometric medical office experience. Additionally, the role requires an OSC or higher licensure and proficiency in computer software including Word, Excel, and Access.
Full job description
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Company: Virginia Eye Consultants Job Title: Ophthalmic Technician Department: Ophthalmology Reports To: Clinic Manager Location: This position is located in Norfolk, VA.
Pay: Starting pay is $19-24/hr DOE
Triage Specialist
Manage calls and questions from patients in a timely and orderly fashion. Prioritize calls from patients and staff based on severity of request and need.
Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
· Exhibits a positive attitude and is flexible in accepting work assignments and priorities
· Meets attendance and tardiness expectations
· Is dependable; follows policies and procedures
· Maintains professionalism in interactions with patients and coworkers
· Performs quality work and consistently exhibits initiative
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.
Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox
Fax and electronically send items to pharmacy or physicians offices as requested.
Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
Manage doctor to doctor calls, doctor to patient calls.
Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
Other duties as assigned.
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
EDUCATION AND/OR EXPERIENCE
The minimum level of education required is high school graduate with computer experience.
At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills. Preferably, extensive ophthalmic/optometric experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must receive or maintain OSC or higher licensure.
Location: Work takes place in a normal office environment. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
DISCLAIMER
This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.
Perks:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Optical Education Reimbursement
Competitive Base Pay
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge. While our partner practices have unique cultures, we present a united front through our shared best practices, clinical research and innovative solutions to vision health.
We believe everyone deserves to see life with the best vision possible. With over 300 ophthalmologists and 700 optometrists nationwide, we are committed to making high-quality eye care easy, accessible and personalized. We are elevating eye care for everyone.
Offices: 15933 Clayton Road, St. Louis, Missouri 63011, US
How many Healthcare jobs are open in Norfolk, VA right now?
There are currently 1,051 open healthcare positions in Norfolk, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Norfolk, VA?
Companies currently hiring include Sentara Health, EVMS Medicine, The US Oncology Network, Aiken Regional Medical Centers, EyeCare Partners, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Norfolk, VA?
Yes — 70 of the 1051 open healthcare positions offer remote or hybrid work (31 remote, 39 hybrid).
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