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Full-time
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Adoption, Fertility And Surrogacy Reimbursement, Paid Time Off, Sick Leave
Posted 2d ago
~40 hrs/week
Responsibilities
The Patient Advocate acts as a direct representative for patients and families to resolve concerns regarding healthcare services. They facilitate quality improvements by interfacing between customers and medical staff while protecting patient rights.
Requirements
A high school diploma and two years of customer service experience are required. A bachelor's degree and experience in mediation or healthcare are preferred.
Full job description
City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara Leigh Hospital, located in Norfolk, VA, is hiring a Full-time, Day Shift Patient Advocate
Shift/Hours:
Full-time, 40 hours a week, working Day Shift from 9 a.m. to 5 p.m.
The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.
Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.
Education
High School Diploma or Equivalent (Required)
Bachelor's Degree (Preferred)
Experience
2 years of customer service experience (Required)
Two years experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult people and situations; and facilitating the conversion of diverse opinions/thoughts (Preferred)
Mediation Experience (Strongly Preferred)
Healthcare Experience (Preferred)
Microsoft Office Experience (Strongly Preferred)
Patient Advocate Experience (Preferred)
Proficiency in Drafting Business Letters (Strongly Preferred)

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $24.44 - $38.57 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region’s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won’t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work,Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Related keywords
Patient AdvocateCustomer ServiceMediationHealthcareConflict ResolutionPatient SatisfactionRisk ManagementBusiness LettersDocumentationAcute CarePatient Rights
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet®️ recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America’s Best-In-State Employer” (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018).
Like us on Facebook at www.facebook.com/sentarahealth
Follow us on Instagram at @SentaraHealth
Offices: 1300 Sentara Park, Virginia Beach, Virginia 23464, US
Health careHealth CareRehabilitationNon ProfitMedicalAssociationHome Health Care
How many Healthcare jobs are open in Norfolk, VA right now?
There are currently 1,051 open healthcare positions in Norfolk, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Norfolk, VA?
Companies currently hiring include Sentara Health, EVMS Medicine, The US Oncology Network, Aiken Regional Medical Centers, EyeCare Partners, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Norfolk, VA?
Yes — 70 of the 1051 open healthcare positions offer remote or hybrid work (31 remote, 39 hybrid).
How do I apply for Healthcare jobs in Norfolk, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.