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Los Angeles, California, United States · On-site
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Los Angeles, California, United States · On-site
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Support patients through their sleep apnea treatment journey via phone, email, and SMS to ensure successful health outcomes. Drive business growth by encouraging patient reviews and referrals to earn performance-based commissions.
Requires 2+ years of experience in customer support, patient care, or account management, preferably within healthcare or DTC. Candidates must have strong communication skills and the ability to work on-site in West Los Angeles.
About Daybreak:
We help people breathe easier at night, so they can sleep better and live healthier.
Our custom-fit sleep apnea dental device enables doctor-directed care to happen completely at home, making treatment more accessible, convenient, and effective. From virtual consultations to insurance coordination, we guide patients through every step of their sleep health journey.
At Daybreak, better sleep isn’t just a goal, it’s the outcome we deliver every day.
About the Role:
Our Customer Support team is at the heart of the patient experience. As a Customer Service Representative, you will help patients successfully navigate their treatment journey, from onboarding through optimization, ensuring they get the most out of their sleep apnea solution.
This is not a traditional customer support role. You are directly supporting patient success, improving health outcomes, and helping people stay consistent with life-changing treatment.
You’ll also play a unique dual role: delivering exceptional patient care while contributing to growth through referrals, reviews, and patient engagement, earning commission for the impact you drive.
What You’ll Do:
Support patients through phone, email, and SMS to ensure a smooth and successful treatment journey
Help patients move from device fitting to long-term treatment success and optimization
Act as a key point of contact for questions, concerns, and ongoing support
Identify opportunities to improve the patient experience and share feedback with internal teams
Encourage satisfied patients to share reviews and refer others to Daybreak
Help patients stay engaged and successful in their treatment plan
Contribute to patient growth initiatives and earn commission based on outcomes
What We’re Looking For:
2+ years in customer support, patient care, account management, or a client-facing role (healthcare or DTC experience a plus)
Strong communication skills, especially over phone, email, and text
A genuine desire to help people and improve their experience and outcomes
High ownership mindset: you don’t just answer questions, you solve problems
Comfortable in a fast-paced, evolving environment
Strong problem-solving skills and emotional intelligence
Experience with CRM tools (Salesforce experience is a plus)
Ability to commute and be in our West Los Angeles office, Monday through Friday
What Makes This Role Unique:
Impact-driven work: You’re helping patients treat sleep apnea and improve long-term health outcomes. It’s a customer support role that quite literally saves lives.
Hybrid care + growth role: Support patients and contribute to business growth.
Commission upside: Earn additional compensation by helping drive referrals, reviews, and patient engagement.
High-growth environment: Your feedback and ideas directly shape how we improve the patient experience.
Compensation:
Base salary: $52,000 (hourly equivalent) + uncapped commission.
Total earnings increase based on performance and patient engagement impact.
Daybreak is an equal opportunity employer. We are committed to building a diverse, inclusive team and to creating a workplace where everyone can thrive. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
No sleep labs. No appointments. The only fully at-home sleep apnea solution — from testing to treatment.
Daybreak offers the only fully at-home sleep apnea solution — from testing to treatment. Join us as we lead the charge in making restorative sleep, and all the possibilities it brings, a reality for all. With our innovative approach to sleep apnea, we're not just changing how the world sleeps; we're transforming how it thrives.
Offices: 12424 Wilshire Blvd, Los Angeles, California 90025, US
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