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The Customer Care Representative provides clear and professional communication regarding laboratory inquiries to ensure a seamless client experience. Responsibilities include managing high-volume incoming and outgoing calls, processing data, and maintaining accurate documentation within the Laboratory Information System.
Candidates must possess a high school diploma or GED, with call center or clinical experience preferred. The role requires proficiency in Microsoft Office, strong communication skills, and the ability to handle sensitive patient information with discretion.
The primary focus of the Customer Care Representative is to provide clear, effective, and seamless communication regarding laboratory inquiries to our valued clients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or GED. Call center and/or clinical experience preferred.
Language Ability:
Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.
Communication Ability:
Must demonstrate and foster positive attitude with patience, tact, cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, and upset clients.
Math Ability:
Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Excellent communication, organization, interpersonal and problem-solving skills. Discretion and confidentiality with patient data. Ability to perform duties with accuracy and attention to detail. Ability to work under stress.
Computer Skills:
Microsoft Office products, processing, spreadsheets, e-mail, designated laboratory, and customer service software.
Certificates and Licenses:
No certification/licenses needed
HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Answers for Life
Our Vision is To create a future where every person has the clarity and insight to live healthier. Our Mission is We exist to bring clarity to care; providing trusted answers that shape a healthier future. At HNL Lab Medicine, our patients are more than just test tubes. We understand the impact each test we analyze has on our patients' lives and we never take that responsibility lightly. Operating for over 25 years, HNL Lab Medicine is a leading multi‐regional, full‐service medical laboratory providing testing and related services to physician offices, hospitals, long‐term care facilities, employers, and industrial accounts. HNL Lab Medicine has more than 50 patient service centers in Pennsylvania and has 33 acute care laboratories within our partners' hospital sites. The HNL Lab Medicine team consists of over 2,200 employees, including over 109 industry-leading pathologists and scientific directors. Our multidisciplinary team of experts is focused on providing expert medical and technical diagnostic guidance so that patients may get diagnosed and treated faster. Learn more at HNL.com.
Offices: 794 Roble Road, Allentown, PA 18109, US
There are currently 796 open healthcare positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Lehigh Valley Health Network, St. Luke's University Health Network, CVS Health, Thermo Fisher Scientific, HNL Lab Medicine, among others. Browse the listings above to see every active employer.
Yes — 54 of the 796 open healthcare positions offer remote or hybrid work (28 remote, 26 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
