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Full-time
high school, associate degree
Posted 60d ago
Apply by Jul 17
~40 hrs/week
Responsibilities
Perform quality assurance audits of registration data and coordinate registration caregivers across multiple healthcare facilities. Ensure compliance with customer service standards and manage the revenue cycle process to prevent billing delays.
Requirements
Requires a High School Diploma or GED and at least two years of experience in a healthcare setting. Proficiency in revenue cycle systems and computer software applications is essential.
Full job description
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Coordinator Registration Quality
Location
Akron
Facility
Akron General Medical Center
Department
Patient Registration-Cleveland Clinic Akron General
Job Code
AK0262
Shift
Day/Evening/Night/Weekend
Schedule
8:00am-4:30pm
Job Summary
Job Details
Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create steppingstones toward a rewarding career with one of the world's most respected healthcare organizations.
The Coordinator,Registration Qualityis responsible forperforming quality assurance audits of registration data and for coordinating the activities of the registrationcaregiverswithin the Emergency Department and Outpatient areas. In this role, you will work within Akron General as well asfloatto other sites such as Stow, Green and Bath Health and Wellness Centers and Lodi, as needed.TheCoordinatorrole is key to both the patient experience and the revenue cycle. Failure to train consistently,to monitornewcaregiversandto performQA can result in delay in patient flow, delay in the revenue cycle/billingprocessanda poorpatient experience.This opportunity will help you advance your skills each day and can lead to growth in other roles withinClevelandClinic.
A caregiver in this position works Monday-Friday from8:00AM – 4:30PM, with on-call requirements.
Travel betweenStow, Bath,Greenand Lodi will berequiredas needed.
A caregiver who excels in this role will:
Audit productivity andperformquality review of registration data.
Provide training andweekly reportsregardingproductivity and quality tosupervisor.
Coordinate the activities of registration staff for assignedareaof responsibility.
Assign duties to staff based on thepatientvolume peaks and departmental needs.
Perform rounding,listenand view staff interaction with patients,visitorsand other employees to ensure compliance with customer service standards and inform supervisor of findings.
Coach staff as necessarybased on established policies and procedures including registration, verification systems, payerrequirementsand patient rights and provide specialized training when needs arise.
Develop collaborative working relationships with medical staff and other staff members to ensure efficient andtimelypatient flow and with patient financial services to ensureaccurateandtimelybilling.
Monitor andassiststaff as needed with point of service collection process for assigned area (e.g.admissions, ambulatory test/procedures, ED) as it relates to assigned area to includemonitoringthe application of payments and cash control procedures.
Assistwithsystem set-up and testing for applications related to Patient Scheduling and Registrations area to include setting up tables and users in new and existing applications.
Monitor andassistfinancial counseling process to advise andassistuninsured and under-insured patients at the point of service to include interviewing todetermineeligibility for HCAP and CARE programs that provide free or discounted care.
Assistwith staffing coverage and takecall.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED
Twoyears of experienceworking in a health care setting
Knowledge of registration and/or revenue cycle systems and procedures
Proficient in the use of computer software applications (e.g.Word/Excel)
Strong verbal and written communication skills
Strong organizational skills and excellent interpersonal skills
Preferred qualifications for the ideal future caregiver include:
Associate’s Degree
Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Your source for health news, tips and information from one of the nation’s top hospitals.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Cleveland, Ohio
LinkedIn followers
925,916
Total funding
$363M
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country.
Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including:
Cleveland Clinic Abu Dhabi
Cleveland Clinic Canada
Cleveland Clinic Florida
Cleveland Clinic London
Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
How many Healthcare jobs are open in Akron, OH right now?
There are currently 483 open healthcare positions in Akron, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Akron, OH?
Companies currently hiring include Cleveland Clinic, CVS Health, Select Medical, Ohio Living, SUMMA HOME HEALTH AND HOSPICE, LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Akron, OH?
Yes — 30 of the 483 open healthcare positions offer remote or hybrid work (10 remote, 20 hybrid).
How do I apply for Healthcare jobs in Akron, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.