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$18/hr–$20/hr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Prescription Benefits, Health Savings Account, 401(k) Retirement Plan
Posted 10d ago
~40 hrs/week
Remote in United States
Responsibilities
The role involves making high-volume outbound calls to prospective patients and caregivers to explain services and guide them through the enrollment process. Responsibilities include scheduling onboarding calls, documenting interactions in company systems, and collaborating with provider offices to ensure smooth transitions.
Requirements
Candidates must have at least one year of experience in a contact center, provider office, or customer service role. Requirements include a dedicated home office with high-speed wired internet and the ability to work assigned shifts including Saturdays.
Full job description
Description
Patient Enrollment Representative (Remote)
Fully Remote • US Remote • Patient Enrollment Team
Company Overview
Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people’s health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.
RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients’ most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.
How You’ll Make a Difference
In this role, you will work at the frontline of Mosaic’s growth, calling prospective patients and their caregivers to explain how Mosaic works and guiding them through enrollment so more seniors can start getting more from their medicines.
Your work directly supports medically complex and vulnerable seniors across the country, connecting them to a patient-focused, pharmacist-driven pharmacy that simplifies their medications and helps them feel better about the care they receive every day.
What You’ll Do
Make an average of 120 outbound calls per day to prospective patients, using call center technology to educate, answer questions, enroll patients, and schedule an onboarding call with a pharmacy technician.
Guide prospective patients through the enrollment process using an approved script, making sure they understand the steps and commitment to becoming a Mosaic patient.
Accept and respond to inbound calls from prospective and current patients, completing each call according to procedure.
Make follow-up calls to reschedule patients, confirm appointments, and ensure onboarding steps are completed.
Document interactions, outcomes, and enrollment appointments accurately in Mosaic’s systems.
Use multiple communication channels, including digital messages, to move patients through onboarding on time.
Collaborate with provider and doctors’ offices to review onboarding status and support a smooth transition into Mosaic’s services.
Escalate patient complaints or concerns promptly to the appropriate supervisor.
Meet department performance metrics, including outbound call volume, appointments scheduled per day, schedule adherence, and quality targets.
Protect patient confidentiality and follow all applicable laws and organizational guidelines.
What We’re Looking For
Required
At least 1 year of contact center, patient-facing provider office, or customer service experience.
Proven ability to manage a high volume of outbound calls while consistently meeting performance targets.
Strong, persuasive, and empathetic communication style with the ability to build rapport quickly and explain a service clearly by phone.
Comfort following approved scripts to ensure clarity, consistency, and compliance.
Exceptional attention to detail and accurate data entry for clear documentation.
Discretion and care when handling sensitive or confidential patient information.
Ability to work independently from a dedicated, distraction-free home office and handle continuous calls throughout the workday.
Reliable home internet of at least 100 Mbps with wired ethernet access. Mosaic provides the computer equipment; you provide your own workspace furniture and a secure, quiet space. Applicants within 30 miles of Sterling, Virginia may be asked to come on site for training or technology support.
Availability to work assigned shifts Monday through Friday between 9:00 a.m. and 6:30 p.m. Eastern, plus Saturday 10:00 a.m. to 2:00 p.m. Schedule assigned upon hire.
Must be authorized to work in the U.S. without company-sponsored visa sponsorship.
Preferred
Prior experience with CRM systems and enrollment communications.
Pharmacy experience.
Bilingual English and Spanish.
Conditions of Employment
All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.
Compensation
The expected pay range for this position is $18.00 to $20.00 per hour. This role is also eligible for a quarterly incentive program. Actual compensation within the range is determined by factors including experience, skills, and internal equity.
Benefits
RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:
Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
A Health Savings Account with company contributions
A 401(k) retirement plan with an employer match
Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
An Employee Assistance Program and a benefits Customer Advocate service
Paid time off and paid company holidays
Company-provided equipment
Support for professional development and training
Equal Employment Opportunity
RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Recruitment Fraud Notice
All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.
Mosaic helps patients managing chronic conditions feel better about the medications they take every day.
Industry
Hospitals and Health Care
Company size
51-200 employees
Headquarters
Sterling, Virginia
LinkedIn followers
754
Mosaic partners with health plans, health systems, and physicians to deliver outstanding pharmacy care to medically complex and vulnerable patients.
Mosaic uses advanced analytics to identify patients at risk of medication-related adverse outcomes and monitor their progress as they enroll in our service. We deliver comprehensive evaluations of our clinical programs that demonstrate improvement in medication adherence, cost of care, and patient satisfaction.
For our patients, our services include medication regimen review and optimization, 24x7 pharmacist availability, and synchronized medication delivery in easy-to-use packaging.
Offices: 45999 Center Oak Plaza, Ste 120, Sterling, Virginia 20166, US
Based on 2663 listings with disclosed salaries, most healthcare jobs in Virginia pay between $61k–$160k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 15,239 open healthcare positions in Virginia listed on Clera. New openings are added daily as companies post roles.
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