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$65k–$78k/yr
Full-time
bachelor degree, professional certificate
Posted 26d ago
Apply by Nov 15
~40 hrs/week
Responsibilities
The IT Service Desk Specialist III provides technical support for hardware, software, and systems via phone, email, or chat. They are responsible for resolving complex technical issues, managing asset inventory, and performing system administrator duties.
Requirements
Candidates must have at least six years of experience and a bachelor's degree. An active secret security clearance and IAT-II level baseline certification, specifically CompTIA Security+ CE, are required.
Full job description
Who We Are Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
You Are The IT Service Desk Specialist III will provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat. Responsible for resolving moderate to highly complex technical issues.
Key Responsibilities
Answer questions, analyze problems, and provide technical assistance to end users for hardware, software, and systems.
Resolve computer software and hardware problems for users.
Serve as a contact point for users experiencing issues with computer software, hardware, and operating systems.
Provide resolutions for low to moderate technical issues.
Acts as the escalation path to resolve moderate to highly complex technical issues.
Offer support for call overflow during peak times or reduced staff hours.
Serves as the first contact with customers who need technical assistance
Performs troubleshooting PCs, Laptops, Printers, and other devices
Provide quick resolution and excellent customer service.
Redirects unresolved issues to level 4 technicians and team leads or escalates to GSC for next level support as necessary.
Utilizes ServiceNow to manage tickets counts and respond to users
Maintains SOPs and service catalog on installation of software, configuration of hardware and problem troubleshooting
Establish a timeline and protocol for harder-to-solve problems
Perform system administrator level duties including server administration and security patching, and enterprise system support
Responsible for maintaining an accurate and complete Government asset inventory
Other duties as assigned.
The Team Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.
Qualifications
Six (6) years of experience demonstrating proficiency as an IT Service Desk Specialist
Bachelor degree
Active secret security clearance required
IAT-II level baseline certificate according to DoD 8570.01-M certificate requirements
Active CompTIA Security+ CE certification
Knowledge of hardware, software, and operating systems.
Strong customer service skills.
Effective communication skills.
Ability to work well under supervision and as part of a team.
Must be a US Citizen
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work This is a full-time position. Typical days and hours of work are Monday through Friday and may require overtime occasionally. Evening and weekend hours as required by business need.
Salary Dependent on Experience (DOE). Compensation will be based on qualifications, relevant experience, and internal equity.
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.
Related keywords
IT Service DeskHardwareSoftwareServiceNowSystem AdministrationSecurity PatchingAsset InventorySecret Security ClearanceIAT-IICompTIA Security+ CEDoD 8570.01-MTroubleshootingDesktop VirtualizationServer AdministrationTechnical SupportFederal Government
Delivering excellence to our customers while uplifting Hawiian culture.
Industry
Technology, Information and Internet
Company size
11-50 employees
Headquarters
San Antonio, Texas
LinkedIn followers
9,480
Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB leveraging the capability and past performance of the Lawelawe portfolio of companies. Lawelawe in Hawaiian means "TO CARE FOR OTHERS." We were created to support the parent charity's nonprofit initiatives to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage. We specialize in performing: Program Management and Business Transformation; Human Capital and Training; Digital Solutions; and Medical Staffing, Healthcare and Health IT.
Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.
Offices: 1777 NE 410 Loop, Suite 600, San Antonio, Texas 78217, US
Program & Portfolio ManagementSystems Engineering & ArchitectureNetwork EngineeringNetwork OperationsData Center Optimization & OperationsDesktop/Server and Application VirtualizationCybersecurity and Vocational RehabilitationIT OperationsCyber SecurityScan
How much do Government & Public Sector jobs in Bethesda, MD pay?
Based on 328 listings with disclosed salaries, most government & public sector jobs in Bethesda, MD pay between $70k–$195k per year. Individual offers vary with seniority, company size, and specialization.
How many Government & Public Sector jobs are open in Bethesda, MD right now?
There are currently 454 open government & public sector positions in Bethesda, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Bethesda, MD?
Companies currently hiring include Leidos, Guidehouse, CACI International Inc, General Dynamics Information Technology, Global Solutions Network, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Bethesda, MD?
Yes — 148 of the 454 open government & public sector positions offer remote or hybrid work (37 remote, 111 hybrid).
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