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Full-time
bachelor degree, postgraduate degree
Competitive compensation, Comprehensive benefits programs, Career development opportunities, Ongoing learning
Posted 2d ago
Apply by Jul 24
~40 hrs/week
Remote in Rolling Meadows, Illinois, United States
Responsibilities
Lead the global transformation of claim intake and FNOL functions by implementing AI-powered strategies and modernizing reporting workflows. Oversee North American operations, including voice intake, vendor management, and the development of high-performing teams to improve claim outcomes.
Requirements
Requires a bachelor's degree and at least 12 years of related experience, with a master's degree preferred. Candidates must demonstrate a product mindset, strong analytical skills, and experience leading large teams in a global environment.
Full job description
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
This is a rare opportunity to lead and transform Gallagher Bassett’s Global Claim Intake/FNOL function, overseeing large-scale operations while shaping the future of AI-powered claim intake, customer experience, and service delivery across multiple geographies and lines of business. You'll have a direct impact on business performance and growth by driving innovation, developing investment strategies, building high-performing teams, and positioning intake as a key market differentiator that improves claim outcomes for clients worldwide.
How you'll make an impact
Lead GB’s North America intake operations across all channels, including the 24x7 voice intake operation, learning & development, customer support, client relations, and vendor management teams:
Define and monitor performance metrics, identifying areas for improvement and providing targeted feedback
Drive performance and experience results across all aspects of the businesses
Build a high performing and high retention team
Analyze customer feedback data to identify trends and implement necessary changes to improve the overall customer experience
Regularly review and adjust staffing levels to meet demand fluctuations across different channels
Lead GB’s global Claims Intake / FNOL strategy and transformation agenda, modernizing how incidents are reported, captured, enriched, triaged, assigned, and converted into actionable claim workflows across channels, lines of business, geographies, and platforms:
Own the global product direction and roadmap for AI-led intake transformation
Develop and own business cases for intake investments, including cost reduction, EBITDAC impact, revenue lift, service attachment, faster setup, improved data quality, reduced leakage, and better overall claim outcomes
Build a data-driven culture on intake metrics and oversight
Chair a global working group on intake strategy across all of GB’s lines of business
Find opportunities for collaboration across various geographies and businesses, and drive best practice adoption globally
Position Claims Intake / FNOL as a market differentiator by enabling earlier intervention, higher-quality first reports, improved claimant contact, faster routing to the right resource, and more proactive case management for clients.
About You
Required:
Bachelor's degree and a minimum of 12 years related experience required.
Preferred:
Master's degree preferred.
Leadership of large teams.
Excellent analytical skills and data driven thinking.
A product mindset, with the ability to drive innovation and growth while aligning global executives.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Related keywords
FNOLClaim IntakeAI-led TransformationEBITDACCustomer ExperienceVoice IntakeProduct RoadmapData-driven CultureCase ManagementGlobal StrategyOperational ExcellenceRisk ManagementInsurance ClaimsService DeliveryBusiness Case Development
Helping people and companies prevent, manage and overcome the impact of risk
Industry
Insurance
Company size
5,001-10,000 employees
Founded
1962
Headquarters
Rolling Meadows, Illinois
LinkedIn followers
97,413
About Gallagher Bassett:
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Offices: 2850 Golf Rd, Rolling Meadows, Illinois 60008, US
Property/Casualty Third Party AdministratorClaims ManagementInformation ManagementManaged CareRisk ControlAppraisal Servicesand Workers' CompensationE-CommerceRisk ManagementCosmetics
How many Finance & Accounting jobs are open in Rolling Meadows, IL right now?
There are currently 84 open finance & accounting positions in Rolling Meadows, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Rolling Meadows, IL?
Companies currently hiring include Gallagher Bassett, IAT Insurance Group, Northrop Grumman, Alero Financial, BluSky Restoration Contractors, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Rolling Meadows, IL?
Yes — 74 of the 84 open finance & accounting positions offer remote or hybrid work (50 remote, 24 hybrid).
How do I apply for Finance & Accounting jobs in Rolling Meadows, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.