Team Lead - Medical AR & Denial Management Specialist
Muntinlupa, Metro Manila, Philippines · On-site
Mid level
Introduction Gear Inc. is seeking a Team Lead for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change. Responsibility Manage, inspire…
Skills: Team Management, Medical Billing, Insurance Claims, Denial Management, English Communication
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Senior Team Lead, Medical Billing, AR & Denial Management
Muntinlupa, Metro Manila, Philippines · On-site
Mid level
The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, t…
Skills: Medical Billing, AR Management, Denial Management, Leadership, Mentoring
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Team Lead - Medical AR & Denial Management Specialist
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Full-time
bachelor degree
Posted 44d ago
~40 hrs/week
Responsibilities
Lead and mentor a team of Process Support Associates to ensure efficient medical AR and denial management operations. Manage client escalations, monitor KPI productivity, and analyze data to optimize process efficiency.
Requirements
Requires a bachelor's degree and at least one year of experience in medical billing or insurance claims. Must possess strong leadership skills and fluency in English to handle client communications and team management.
Full job description
Introduction
Gear Inc. is seeking a Team Lead for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change.
Responsibility
Manage, inspire, and mentor a group of Process Support Associates (PSA).
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting PSAs.
Make sure that all PSA tasks are completed smoothly and effectively.
Keep up with periodic updates and make sure the team follows them.
Conduct briefings & process updates to the team to improve their abilities.
Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Should make themselves approachable for PSAs.
Report any issues or challenges to the reporting manager immediately when needed.
Responsible for checking the roster adherence of PSAs and managing shrinkages of the floor.
Assisting team members in identifying trends and establishing teams goals.
Ensure team members are achieving daily productivity and desired service levels as per the KPIs; correct action plan to be shared in case of any deviation.
Prepare reports and analyze data to improve processes, ensure resources are properly allocated based on the volume trend analysis, and maximize the teams efficiency.
Key skills and experience
Education: Bachelors degree preferred.
Experience: 1+ years in Medical Billing, Insurance Claims, or a related field.
Skills:
Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
Problem-solving and critical-thinking abilities.
Strong team management and leadership abilities.
Ability to handle client conversations and multitask.
Ability to perform under pressure.
Adaptability to fast-paced environments and shift work.
Decisiveness and attention to detail.
Language Requirement:
English: Fluent or Business Proficient (C1 and up).
Related keywords
Medical ARDenial ManagementBPOMedical BillingInsurance ClaimsKPIProcess Support AssociateRoster AdherenceShrinkage ManagementVolume Trend AnalysisService LevelsClient Escalations
Accelerating your business into the new height through our tailor-fit BPO solutions.
Shift Gears. Drive Growth.
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
2007
Headquarters
Singapore, Central Singapore
LinkedIn followers
76,925
Empowering Global Brands Through Custom BPO Solutions
Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.
Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.
Why Gear Inc?
✅ Custom Integration: Solutions evolve to precisely fit client needs
✅ Global Reach: Localized expertise with a worldwide perspective
✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations
For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.
Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.
Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.
- Website: https://www.gearinc.com/
- Facebook: https://www.facebook.com/GearIncGlobal/
- Instagram: @gearincglobal
- YouTube: http://www.youtube.com/@gearincglobal
Offices: 8 Eu Tong Sen Street, Singapore, Central Singapore 59818, SG
moderationcontent moderationimage moderationcontact center solutionscustomer servicecustomer experiencedata entrydata labelingand outsourcingGaming
How many Finance & Accounting jobs are open in Muntinlupa, Philippines right now?
There are currently 185 open finance & accounting positions in Muntinlupa, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Muntinlupa, Philippines?
Companies currently hiring include Genpact, Chroma Hospitality, Inc., SGS, eClerx, Accenture, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Muntinlupa, Philippines?
Yes — 60 of the 185 open finance & accounting positions offer remote or hybrid work (9 remote, 51 hybrid).
How do I apply for Finance & Accounting jobs in Muntinlupa, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.