Offshore Desktop Motor Assessor- (Based in Johannesburg for Australia)
Johannesburg, Gauteng, South Africa · On-site
Senior
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Full-time
high school, professional certificate
Posted 6d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
The role involves managing vehicle claims by accurately quantifying, identifying, and validating damage to mitigate risk. You will also provide high-quality customer service and maintain strong relationships with service providers and clients.
Requirements
Candidates must have at least 5 years of experience as an insurance motor assessor and hold a VDQ qualification. A Grade 12 certificate is essential, while mechanical engineering or panel beating qualifications are considered advantageous.
Full job description
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.
Responsibilities
Operations Management
Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards. Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle. Accurate quantification, identification and validation of vehicles.
Customer Service
Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. Consistently provide service in accordance to the pre-agreed service and functional standards. Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.
Client & Customer Management (External)
Help manage clients by carrying out standard activities and providing support to others. Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim). Effectively build, maintain and manage relationships with service providers and customers.
Continuous Improvement
Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Conduct workload activities in most efficient and cost-effective manner.
Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate. Specialise in specialist vehicle knowledge and apply skills to optimise repair cost
5 or more years’ experience as an insurance motor assessor (Essential); 5 years’ experience past obtaining Trade certificate (Essential); Assessing with Abuntex (Advantageous); Client relationship management experience at short term insurance (Advantageous)
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
Our people are the heart and soul of our business and the ones that make us Unstoppable.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1998
Headquarters
Dainfern, Gauteng
LinkedIn followers
142,445
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
Offices: Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, Gauteng 2191, ZA · 1 Montgomery Dr, Atholton, Mount Edgecombe, Durban, Kwa-Zulu Natal 4301, ZA · Waterhouse Place, Century City, Cape Town, Western Cape 7441, ZA
Life Insurance Short Term InsuranceComparative QuotesEmployee Benefitsand Health InsuranceInsurTechInsuranceFinancial Services
How many Finance & Accounting jobs are open in Johannesburg, South Africa right now?
There are currently 414 open finance & accounting positions in Johannesburg, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Johannesburg, South Africa?
Companies currently hiring include FirstRand Bank India, Nedbank Private Wealth South Africa, Standard Bank Group, Absa Group, Old Mutual South Africa, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Johannesburg, South Africa?
Yes — 127 of the 414 open finance & accounting positions offer remote or hybrid work (20 remote, 107 hybrid).
How do I apply for Finance & Accounting jobs in Johannesburg, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.