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Mid level$3.9B raised
Een dag in het leven van een Investment Expert Lead Generation We willen het referentiebeleggingshuis in België worden. Daarom focussen we op de groei van onze beleggingsoplossingen en ons beleggerscliënteel. In dit kade…
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Mid level$3.9B raised
Een dag in het leven van een Investment Expert Lead Generation We willen het referentiebeleggingshuis in België worden. Daarom focussen we op de groei van onze beleggingsoplossingen en ons beleggerscliënteel. In dit kade…
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Investment Expert Lead Generation (locatie Brussel, Gent of Louvain-La-Neuve)
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Full-time
Attractive Gross Salary, Flex Budget, 20 Statutory Vacation Days, 9 to 11 Extra Leave Days Per Year, 1 Regional Public Holiday, 4 Bank Holidays
Posted 34d ago
~40 hrs/week
Dutch
Responsibilities
Proactively schedule appointments for Personal Bankers and Investment Experts by identifying potential investment needs through various communication channels. Provide high-quality administrative service and digital guidance for investment flows to affluent clients.
Requirements
Candidates must have experience in telephone customer contact and the ability to build trust remotely. Strong written and verbal communication skills in Dutch are required, along with a detail-oriented and organized approach.
Full job description
Een dag in het leven van een Investment Expert Lead Generation We willen het referentiebeleggingshuis in België worden. Daarom focussen we op de groei van onze beleggingsoplossingen en ons beleggerscliënteel.
In dit kader willen we meer tijd vrijmaken voor Personal Bankers om zich te concentreren op commerciële activiteiten door hun administratieve werklast te verminderen.
Om onze commerciële efficiëntie te verhogen, lanceren we een nieuw team: het Investment Expert Lead Generation Team.
Dit team ondersteunt alle Affluent-klanten (A+ segment) en verhoogt de klanttevredenheid door klantverzoeken sneller, efficiënter en gestandaardiseerd op te lossen, wat de klantervaring aanzienlijk verbetert.
Jouw verantwoordelijkheden:
Plant proactief en reactief afspraken met klanten in die voort komen uit diverse activiteiten: onder andere outbound calls, inbound calls, call-me-later verzoeken en e-mail, dit voor zowel Personal Bankers als voor Investment Experts Advice.
Biedt hoogwaardige administratieve service (zoals KYC, RFI) aan voor A+ klanten
Behandelt inkomende oproepen en e-mails van klanten en zorgt voor tijdige, correcte antwoorden.
Biedt digitale begeleiding voor verschillende beleggingsstromen in de app (Self Invest, Easy Invest, Star Fund).
Herkent leads met potentiële beleggingsbehoeften en plant afspraken in voor zowel Personal Bankers als Investment Experts Advice.
Jou nieuwe team en de “way of working” Jij maak je deel uit van het Investment Expert team binnen Tribe Investments en leg je jou toe op het leveren van uitstekende en efficiënte service aan Affluent-klanten.
We verwachten dat een Investment Expert Lead Generation zich richt op de volgende doelstellingen:
Verhogen van CSAT en klanttevredenheid
Identificeren van potentiële beleggingsnoden en inplannen van adviesgesprekken met collega’s Personal Banking en het Investment Experts Team om zo bij te dragen aan de ambitieuze groeidoelstellingen van ING
Beheren van administratieve taken
Verhogen van digitale beleggingsverkopen via begeleiding in app- en webomgevingen
Als Investment Expert Lead Generation krijg je de kans om aan cursussen en opleidingen deel te nemen. Je kan in deze rol doorgroeien naar Investment Expert Advice.
Hoe ben je succesvol
Ben jij energiek, klantgericht en krijg je er plezier van om mensen verder te helpen? Vind je het leuk om telefonisch contact te leggen en relaties op te bouwen? Dan zoeken we jou!
Daarnaast breng je mee:
Je heb ervaring in telefonisch klantcontact en weet klanten enthousiast te maken voor een afspraak met een adviseur over onze beleggingsoplossingen.
Je ondersteunt klanten bij serviceverzoeken, zoals KYC-, schenkings- en RFI-processen.
Je bent sterk in communicatie, zowel mondeling als schriftelijk in het Nederlands.
Je kunt ook op afstand gemakkelijk een vertrouwensband met klanten opbouwen.
Je werkt nauwkeurig, bent goed georganiseerd en pakt zelfstandig je verantwoordelijkheid.
Je bent flexibel, leergierig en staat open om jezelf verder te ontwikkelen.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
How many Finance & Accounting jobs are open in Ghent, Belgium right now?
There are currently 51 open finance & accounting positions in Ghent, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Ghent, Belgium?
Companies currently hiring include ING, Fastned, Finvision, OTIV, Royal Agrifirm Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Ghent, Belgium?
Yes — 37 of the 51 open finance & accounting positions offer remote or hybrid work (0 remote, 37 hybrid).
How do I apply for Finance & Accounting jobs in Ghent, Belgium?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.