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The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily …
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Full-time
high school
Major medical, Dental, Vision, Life insurance, Long-term disability, Mental health support
Posted 34d ago
~40 hrs/week
Responsibilities
The Financial Services Representative drives loan sales and manages collections through high-volume outbound calling and in-person customer interactions. They are also responsible for preparing tax returns and maintaining accurate, compliant financial records for the branch.
Requirements
Candidates must have a high school diploma or equivalent, a valid driver's license, and reliable transportation for bank runs. Proficiency in both English and Spanish is required, along with experience in sales, collections, or customer service.
Full job description
The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.
Compensation
$15 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.
Bilingual in English and Spanish is required
Why Join World:
Strong growth opportunities– Many of our leaders, including executives, started in this role
Promote-from-within culture– A large percentage of team members advance into leadership roles
Performance-based earnings– Bonus opportunities tied to branch results
Comprehensive benefits for all stages of life– Including major medical, dental, vision, life insurance, long-term disability, and free mental health support
Retirement and time off– 401(k) with company match, paid holidays, and vacation time
Community focus– Paid volunteer time and a strong commitment to giving back
Work-life balance– Predictableschedules with a focus on time outside of work
About World Finance:
World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.
Essential Duties and Responsibilities:
Drive and close loan sales by taking applications, explaining terms, and asking for the business
Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
Manage delinquent accounts by securing payments and setting payment arrangements
Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
Process payments, account updates, tax-related documentation, and document all activity in company systems
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
Handle and balance cash, and complete required bank runs to deliver deposits
Follow company policies, procedures, and regulatory requirements
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management
Basic Requirements:
High school diploma or equivalent
Valid driver’s license, reliable transportation, and current insurance
Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation
Ability to obtain required insurance licensing
Experience & Skills:
Experience in sales, customer service, collections, or account managementwith measurable results
Proven ability to handlehigh-volume calls and difficult customer conversations
Track record of meeting or exceedinggoals in a fast-paced environment
Strong communication, problem-solving, and organizational skills
Experience inbanking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing rolesispreferred.
Physical and Environmental Requirements:
Officebased role with standard lighting and noise levels
Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs
Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
Ability to perform computer work, handle documents, and communicate information effectively
Fastpaced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
May assist with general office upkeep to maintain a professional environment
Occasional local travel tooffsitelocationsand banksas required for business purposes
Disclaimers: World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.
The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.
The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.
We are the financial partner with heart, offering personal loan & tax solutions to the communities we serve.
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
1962
Headquarters
Greenville, South Carolina
LinkedIn followers
9,987
Total funding
$175M
We are the financial partner with heart, offering personal loan and tax solutions to the communities we serve. Proud Top Workplace in the US for three years in a row.
Georgia NMLS ID#: 2032867
Offices: 104 S Main St, Greenville, South Carolina 29601, US
LendingTax ServicesPersonal Installment Loansand Personal LendingConsultingPersonal FinanceFinTechFinancial Services
How many Finance & Accounting jobs are open in El Paso, TX right now?
There are currently 345 open finance & accounting positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in El Paso, TX?
Companies currently hiring include H&R Block, Symmetry Financial Group, ADP, Raiz Federal Credit Union, FirstLight Federal Credit Union, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in El Paso, TX?
Yes — 101 of the 345 open finance & accounting positions offer remote or hybrid work (74 remote, 27 hybrid).
How do I apply for Finance & Accounting jobs in El Paso, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.