Location: 602 Salt St Saltsburg, PA 15681 Hours: Monday - Thursday 8:30 am - 4:00 pm Friday 8:30 am - 6:00 pm (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with …
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$16/hr–$22/hr
Full-time
high school
Posted 37d ago
~40 hrs/week
Responsibilities
Operates a customer service window to process various banking transactions and resolve customer concerns accurately. Promotes bank products and services while identifying customer needs to expand banking relationships.
Requirements
Requires a high school diploma or equivalent and one to two years of general experience. Must be able to complete a retail training program and meet specific physical demands for office and keypad operation.
Full job description
Location:
602 Salt St
Saltsburg, PA 15681
Hours:
Monday - Thursday 8:30 am - 4:00 pm
Friday 8:30 am - 6:00 pm
(Must be flexible around branch hours)
Function:
Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.
Duties and Responsibilities:
Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.
Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.
Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions, including the following:
Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction and complete required steps to protect customers and the bank from fraud (including, but not limited to, verifying balances, placing holds and documenting proper identification).
Accepting deposits, verifying endorsements, and issuing receipts.
Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.
Accepting savings deposits and withdrawals and performing related duties.
Providing additional customer services, including bank money orders, and other services.
Accepting various loan payments or other types of payments.
Balancing cash drawer daily.
Assisting in ATM balancing & settlement, where applicable.
Assisting in vault balancing, as requested
Promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized services. Identifies customer needs through profiling each customer for other services to expand relationships.
Contribute to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management
Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.
Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.
Provides services including night deposits, mail deposits and safe deposit admittance, as needed.
Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.
Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)
Performs additional duties as required.
Education:
Requires a high school diploma or equivalent basic academic education.
Experience:
One to two years general experience and the successful completion of the retail training program.
Physical Demands:
Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18”-20” for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
S&T Bank was founded in 1902 as Savings and Trust Company of Indiana with a single location in Indiana, Pa. S&T provides a full range of financial services to families and businesses throughout Pennsylvania and Ohio. S&T Bank, MEMBER FDIC
Our mission is to build relationships with our customers based on mutual confidence, trust, and performance. We believe in establishing partnerships with a focus on longevity through strong customer service.
Please take a moment to learn more about our products and services online at www.stbank.com. For more information about our available programs and tools, please visit us online at:
• Our website: www.stbank.com
• Our official Facebook community: https://www.facebook.com/OfficialSTBank/
• Our official YouTube channel: www.youtube.com/stbankmarketing
• Our official Instagram channel: https://www.instagram.com/stbankofficial/
Offices: 800 Philadelphia St., Indiana, PA 15701, US
How much do Finance & Accounting jobs in Pennsylvania pay?
Based on 1549 listings with disclosed salaries, most finance & accounting jobs in Pennsylvania pay between $60k–$170k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Pennsylvania right now?
There are currently 5,738 open finance & accounting positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Pennsylvania?
Companies currently hiring include PNC, Vanguard, BNY, First National Bank of Pennsylvania, Truist, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Pennsylvania?
Yes — 2092 of the 5738 open finance & accounting positions offer remote or hybrid work (636 remote, 1456 hybrid).
How do I apply for Finance & Accounting jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.