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Full-time
bachelor degree
Medical, Dental, Vision, Life Insurance, Short Term Disability, 401k with company match
Posted 17d ago
~40 hrs/week
Responsibilities
The Application Engineer provides primary technical support to customers via phone, email, and chat regarding Crestron platforms and video conferencing solutions. Responsibilities include troubleshooting system issues, analyzing log files, creating RMAs, and maintaining customer rapport.
Requirements
Candidates must have a bachelor's degree in a technology field or 3+ years of relevant industry experience. Proficiency in networking, diagnostics, and familiarity with Linux and Microsoft enterprise tools is required.
Full job description
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
The Application Engineer is the primary level of support with advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on that platform. The primary responsibility of the Application Engineer is to provide technical support to Crestron customers via phone, email, and chat and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation.
This position is for 2nd shift (9am - 6pm) CST
Responsibilities:
Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
Determine specifics for the reported problem, including but not limited to:
Clear description and scope of the reported problem.
Current hardware/firmware/software configurations of impacted systems.
Deployment environment (other Crestron or 3rd party equipment in the installation)
Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.
High level analysis of log files.
Basic analysis of customer network.
Create RMAs as needed for customer site.
Assist in supporting Crestron customer knowledgebase by the creation of knowledgebase articles, supportive documentation, and/or software tools.
Other duties or responsibilities as required.
Requirements:
Bachelor’s degree in technology field or 3+ years of relevant industry experience.
3+ years installing, configuring, and/or supporting technology.
Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
Knowledge of Exchange/O365/Active Directory.
Familiar with Linux OS.
Programming knowledge in C#, CSS, HTML5 preferred but not required
Knowledge of Commercial / Residential Audio/Video technologies and applications.
Read and interpret system schematics, floorplans, etc.
Collect and interpret system level data for analysis.
The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
Able to clearly communicate technical information to varying audiences.
The ability to think” outside-the-box" and understand how minute data points can affect the larger picture.
Ability to troubleshoot/create demo programs written in native Crestron platforms.
Must be able to lift and maneuver up to 50 pounds.
10% with overnight travel
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
No Solicitation Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
Appliances, Electrical, and Electronics Manufacturing
Company size
1,001-5,000 employees
Founded
1972
Headquarters
Rockleigh, NJ
LinkedIn followers
171,003
Crestron, the world's leading innovator and manufacturer of advanced control and automation systems for the office, campus, and home, is reinventing the way people live and work. In particular, we are intently focused on the areas of control, collaboration, and content.
Our control solutions include wall-mounted keypads, tabletop touch screens, and network control over the cloud. This gives users complete visibility and control over the lighting, shades, climate, and audio/video media -- whether in a single room or throughout an entire building automation system.
Our collaboration technologies range from unified communications and collaboration cameras with Visual AI, to bring-your-own-device and wireless presentation technology for meeting rooms, huddle spaces, and more. Our solutions are aimed at improving meeting equity in the age of hybrid work. By focusing on a one-touch experience and camera features with speaker tracking and group framing, we help foster more engaging meetings that increase productivity.
Our AV-over-IP, media distribution, networked media, and audio and video solutions can assist you with managing content more effectively.
We streamline technology to improve the quality of life for people in corporate boardrooms, conference rooms, classrooms, hotel rooms, auditoriums, and in their homes. Our leadership stems from our dedicated people, who are committed to providing the best products, programs, and services in the industry.
Offices: 15 Volvo Drive, Rockleigh, NJ 07647, US · 101 Carlson Ct, Toronto, Ontario M9W, CA · 935 National Pkwy, Schaumburg, Illinois 60173, US · 11660 Alpharetta Hwy, Roswell, Georgia 30076, US · 1200 Lakeside Pkwy, Flower Mound, Texas, US
EngineeringAutomated Control SystemsAudio/VideoLightingManufacturingTechnologyCommercial SolutionsResidential SolutionsUnified CommunicationsEnterprise AV distribution
Based on 292 listings with disclosed salaries, most engineering jobs in Plano, TX pay between $69k–$205k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Plano, TX right now?
There are currently 1,007 open engineering positions in Plano, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Plano, TX?
Companies currently hiring include JPMorganChase, Toyota Racing Development, PepsiCo, Toyota North America, Capital One, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Plano, TX?
Yes — 187 of the 1007 open engineering positions offer remote or hybrid work (36 remote, 151 hybrid).
How do I apply for Engineering jobs in Plano, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.