Automotive Technical Helpdesk Agent - French speaker
Budapest, Central Hungary, Hungary · On-site
Mid level
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Automotive Technical Helpdesk Agent - French speaker
Budapest, Central Hungary, Hungary · On-site
Mid level
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive Technical Support, Technical Diagnosis, Warranty Procedures, French Fluency, English Fluency
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Automotive Technical Helpdesk Agent - French speaker
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Regular Training, Global Career Opportunities, Career Progression
Posted 4d ago
~40 hrs/week
Responsibilities
Provide expert technical assistance and diagnosis for complex automotive issues to support a dealer network. Act as a technical interface between the manufacturer and workshops to provide repair instructions and solution development.
Requirements
Requires proven automotive experience in a workshop or dealership and fluency in both English and French. Candidates must be self-starters with strong communication skills and expertise in technical concern resolution.
Full job description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
In your role as an automotive technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.
What we offer
Opportunity to work with one of the biggest OEM’s on the market.
Regular training and access to global career opportunities/career progression.
A professional but relaxed working environment, as part of a welcoming and diverse team.
Qualifications
Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:
Proven automotive experience, ideally in a dealership, workshop or at a manufacturer, (Aftersales retail experience is an advantage)
Confident in technical concern resolution and warranty procedures
Fluency in English and French is required
Experience with a high-performing, collaborative, constructive peer group is a plus
Very good verbal and written communication skills with high attention to detail
Ability to work on own initiative with attention to detail with flexible and proactive personality
Personal qualities of integrity, credibility with high-level of organizational and time management skills
Strong business acumen and customer focus
Additional Information
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Workplace Type: MSXI Office
Related keywords
AutomotiveTechnical HelpdeskOEMAftersalesVehicle DiagnosisRepair OptimizationDealer NetworkWarranty ProceduresMobility IndustryTechnical Support
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
314,014
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation
How many Engineering jobs are open in Budapest, Hungary right now?
There are currently 964 open engineering positions in Budapest, Hungary listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Budapest, Hungary?
Companies currently hiring include Deutsche Telekom IT Solutions HU, MOL Group, Bosch, IDBC Group, 4iG Nyrt., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Budapest, Hungary?
Yes — 623 of the 964 open engineering positions offer remote or hybrid work (120 remote, 503 hybrid).
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