Field Service Supervisor, Heavy, Altorfer Industries
East Dundee, Illinois, United States · On-site
$80k–$90k/yr
Senior
Working Hours/DaysM-F 6:30-3:30 Overview POSITION SUMMARY: Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep know…
Skills: Dispatch Management, Construction Equipment Repair, Customer Relations, Work Order Processing, Performance Metrics Analysis
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University Park, Illinois, United States · Hybrid
Senior+
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University Park, Illinois, United States · On-site
Senior
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Senior Manager, Value Stream & Process Engineering (Design Transformation)
Chicago, Illinois, United States · On-site
$102k–$190k/yr
Senior$8.1B raised
Application Deadline: 08/28/2026 Address: 1200 E. Warrenville Road Job Family Group: Strategy & Change As a Senior Manager, Value Stream & Process Engineering, you will lead a team of process engineering and transformati…
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$80k–$90k/yr
Full-time
professional certificate
Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, 401(k)
Posted 28d ago
Apply by Jul 10
~40 hrs/week
Responsibilities
The Field Service Supervisor is accountable for the dispatch, efficiency, and discipline of field technicians while ensuring high levels of customer satisfaction. Responsibilities include managing work-flow, overseeing machine repairs in the field, and conducting performance reviews for direct reports.
Requirements
Candidates must have 5 years of experience as a heavy equipment service technician and at least two years of demonstrated leadership or management experience. Proficiency in Microsoft Office is required, with knowledge of Caterpillar programs and DSI dispatch systems preferred.
Full job description
Working Hours/Days
M-F 6:30-3:30
Overview
POSITION SUMMARY:
Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.
Basic Duties
The Field Service Supervisor is responsible for all field service activity in his territory . Responsibilities include the following.
Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
Manage service, repair and reconditioning of machines and components in the field.
Manage field service customer communications
Manage the work order process from opening jobs through job invoicing
Develop quotes for complex jobs and quote approvals
Consistently enforce work rules and company policies
Effectively manage all Work In Progress (WIP)
Conduct semi-annual performance reviews for all direct reports
Ensure operations conform to industry and company performance metrics and benchmarks
Occasionally participate in sales calls with Sales Reps.
Perform all safety inspections on field vehicles and current employee safety programs.
Non-Union IND:
Altorfer Industries offers an industry leading compensation and benefit package:
Health, Dental, Vision, Disability, and Life Insurance
401(k)
Paid Holidays
Paid Parental Leave and Funeral Leave
Paid Time Off: Prorated 80 hours of PTO
Education Assistance
Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection
Payrate: $80,000-$90,000 annually
Qualifications
EDUCATION/QUALIFICATION/EXPERIENCE:
5 years’ experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
Minimum of at least two years demonstrated previous management and/or leadership experience
Advanced user of all Microsoft Office products to include Excel
Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
Working knowledge of DSI dispatch system a plus
SUPERVISORY RESPONSIBILITIES: Direct reports to include all field technicians reporting to him . Manage all admin personnel assigned to his area.
Skills and Abilities:
Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
Exceptional communication, management, leadership and interpersonal skills
Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry
Equal Opportunity Employer M/F/Disabled/Vets
PM16
Posted Min
USD $80,000.00/Yr.
Posted Max
USD $90,000.00/Yr.
Physical Requirements/Working Conditions
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
Place cooresponding letter next to each category. “C” Constantly (6-8 hrs/day)
“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.
o
Climbing
o
Stooping
o
Kneeling
o
Crouching
na
Crawling
o
Reaching
f
Standing
f
Sitting
f
Walking
o
Grasping
o
Repetitive Motion
f
Keyboarding
na
Pulling
o
Lifting
na
Pushing
o
Up to 25 lbs.
o
Up to 25 lbs.
o
Up to 25 lbs.
Na
26-50 lbs.
Na
26-50 lbs.
Na
26-50 lbs.
Na
Over 50 lbs
na
Over 50 lbs.
na
Over 50 lbs.
Subject to both inside and outside conditions
Related keywords
Heavy EquipmentCaterpillarDBSiSIMS 2PSELDSI DispatchMSHAOSHAEPAWIPField ServiceDiesel TechnologyConstruction EquipmentFleet ManagementSafety Inspections
For more than 60 years, Altorfer Inc. has served the construction, agriculture, landscaping and trades, manufacturing, material handling, rental, mining, governmental, trucking and power generation industries.
We take a lot of pride in our organization and the products we offer, but ultimately, we exist to serve our customers. Every member of our team works together to meet all your equipment-related needs, taking a ‘can do’ attitude and seeing it through until it’s done. We stand by our products and workmanship, and above all else, we “tell it like it is”.
Offices: 8400 6th Street SW, Cedar Rapids, IA 52404, US
Based on 5040 listings with disclosed salaries, most engineering jobs in Illinois pay between $79k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Illinois right now?
There are currently 9,126 open engineering positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Illinois?
Companies currently hiring include Allergan, Caterpillar Inc., Northrop Grumman, Sargent & Lundy, Northrop Grumman Mission Systems, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Illinois?
Yes — 2262 of the 9126 open engineering positions offer remote or hybrid work (653 remote, 1609 hybrid).
How do I apply for Engineering jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.