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Full-time
bachelor degree
Posted 66d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
Lead the installation, configuration, and maintenance of IT systems and databases to ensure optimal operational performance. Oversee daily operations, troubleshoot complex incidents, and provide technical guidance and training to junior staff.
Requirements
Requires a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 4 years of relevant experience in systems and database operations is required.
Full job description
Purpose of Job
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels.
They undertake complex operational activities including drafting ZATCA IT systems and database operations guidelines and standards. Leading the installation, configuration and upgrades of software, hardware, operating systems and processes as planned. Supervising the implementation of operations and security patches as well as vendorsâ release notes. Troubleshooting and identifying root causes, providing technical support for complex incidents and tickets. Monitoring ZATCA systems and applications on a daily basis to ensure proper operation and provide recommendations to be taken to relevant stakeholders.
Job Resposiblites
Job Details
Systems & Database Operations and Performance Management
• Assess current ZATCA systems and database operational model, identify gaps and challenges to define IT systems and database operations areas of improvement and stay abreast of the latest trends and standards
• Gather business needs, oversee the development of databases design, review and finalize database capacity plans to ensure that all projects are aligned with set plans
• Collect needed operational inputs, perform daily operations of ZATCA systems and databases to maintain the best operational performance
• Oversee all daily work activities of systems and database operations, assess the feasibility of automation to build scripts automating the daily operations of when possible
• Develop maintenance implementation plans based on technical needs, and implement the necessary maintenance activities in coordination with all relevant stakeholders to maintain optimal system performance
• Receive and review change requests related to IT systems and database, monitor the implementation of the requests to ensure that all requests are handled on time
• Receive and prioritize systems/database incidents and escalated tickets, to ensure that troubleshooting and technical support activities are conducted timely and according to business priorities
• Monitor and assess the performance, health and safety of IT systems and databases, recommend performance and hardware improvements to meet business objectives and required quality
• Review Systems and Database Operations performance reports, analyze actual performance against set KPIs, and implement the needed actions to improve operations performance
Organization and Operations
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
People Management
• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
Communication and Contacs
Education
Bachelor’s degree in Computer Science, Information Technology, or equivalent is required
Experience
A minimum of 4 years of relevant experience
Competencies
Infrastructure Management - Proficient
Collaboration and Communication - Developing
IT Operations Management - Proficient
Professionalism - Proficient
IT Compliance - Proficient
Results Oriented - Proficient
Database Design and Operations - Advanced
Solving IT Incidents and Problems - Proficient
Customer Focus - Proficient
Enablement of Change and Innovation - Developing
Information Systems Knowledge - Proficient
Related keywords
ZATCADatabase OperationsSystems EngineeringIT InfrastructureKPIsRoot Cause AnalysisSecurity PatchesDatabase Capacity PlanningAutomationIT CompliancePerformance ManagementHardware UpgradesOperating Systems
Government agency that reports to Ministry of Finance.
Industry
Government Administration
Company size
10,001+ employees
Founded
1951
Headquarters
Riyadh, Central Province
LinkedIn followers
542,447
A new phase of a prosperous Saudi economy represented by the highest levels of integration of the Zakat, Tax, and Customs sectors to make Saudi Arabia a highly competitive international logistic hub and the ideal environment for attracting international business investment.
مرحلة جديدة في مسيرة الزكاة والضريبة والجمارك لتكون المملكة مركزًا لوجستيًا عالميًا وذات تنافسية عالية عبر خلق تكامل جديد بين القطاعات الزكوية والضريبية والجمركية؛ تسهيلاً لممارسة الأعمال وحمايةً للأمن الوطني لاقتصاد مزدهر
Offices: Al Mughrizat, Riyadh 12484, Riyadh, Central Province 12484, SA · Prince Abdulrahman bin Abdulaziz, Al Murabba Dist. Riyadh 12628, Al Murabba Dist, Riyadh 12628, SA
How many Data & Analytics jobs are open in Riyadh, Saudi Arabia right now?
There are currently 458 open data & analytics positions in Riyadh, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Riyadh, Saudi Arabia?
Companies currently hiring include Parsons Corporation, DAR ENGINEERING, Qiddiya | القدية, TAWANTECH, Master Works, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Riyadh, Saudi Arabia?
Yes — 69 of the 458 open data & analytics positions offer remote or hybrid work (18 remote, 51 hybrid).
How do I apply for Data & Analytics jobs in Riyadh, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.