Rio de Janeiro, Rio de Janeiro, Brazil · Remote OK
Mid level
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Full-time
Posted 7d ago
Apply by Aug 24
~40 hrs/week
Remote in Rio de Janeiro, Rio de Janeiro, Brazil
Portuguese
Responsibilities
The Senior Customer Service Analyst will manage benefit orders, track occurrences, and ensure internal requests are handled within established SLAs. They are responsible for generating reports, identifying data inconsistencies, and providing consultative support to internal HR teams.
Requirements
Candidates should have previous experience in customer service, operational support, or administrative routines with a strong focus on order tracking and data analysis. Proficiency in Microsoft Office, particularly Excel, and the ability to manage multiple demands with attention to detail are essential.
Full job description
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Se você tem perfil analítico, gosta de atuar com atendimento, organização de demandas, controle de processos e busca uma oportunidade para gerar impacto na experiência do cliente, essa vaga pode ser para você.
Estamos em busca de um(a) Analista de Atendimento Sênior para atuar com gestão de pedidos, acompanhamento de ocorrências, tratativas com clientes internos e suporte operacional, garantindo agilidade, qualidade e cumprimento dos prazos.
Principais responsabilidades
Realizar a gestão de pedidos de benefícios e auxílios conforme demanda;
Solicitar pedidos complementares e 2ª via quando necessário;
Acompanhar o status dos pedidos em andamento e garantir atualizações nos sistemas;
Extrair, conferir e consolidar relatórios periódicos;
Identificar inconsistências em bases e apoiar ajustes quando aplicável;
Atuar na tratativa de casos de impossibilidade de compras junto ao RH ou colaborador;
Registrar tratativas e garantir retorno ao solicitante com solução e prazo;
Monitorar filas de tarefas e chamados internos, atuando dentro do SLA;
Atender solicitações do time de RH com agilidade e qualidade;
Prestar suporte consultivo e registrar o histórico dos atendimentos realizados;
Criar cronogramas de acompanhamento de pedidos e apoiar o controle das entregas.
Requisitos
Experiência prévia com atendimento, suporte operacional ou rotinas administrativas;
Vivência com acompanhamento de pedidos, tratativa de ocorrências e controle de demandas;
Facilidade com análise de dados, conferência de informações e geração de relatórios;
Boa comunicação verbal e escrita;
Organização, atenção aos detalhes e senso de prioridade;
Conhecimento em Pacote Office, especialmente Excel;
Facilidade para atuar com sistemas internos e gestão de SLA.
Buscamos um perfil que tenha
Proatividade e postura resolutiva;
Capacidade analítica e atenção aos detalhes;
Boa gestão de rotina e múltiplas demandas;
Foco na experiência do cliente;
Comprometimento com qualidade e prazo;
Boa comunicação e relacionamento interpessoal.
Diferenciais
Experiência com atendimento ao RH;
Vivência em operações de benefícios;
Atuação com filas operacionais, chamados e tratativas administrativas;
Perfil consultivo no relacionamento com clientes internos.
Edenred is the global leader in Benefits & Engagement and Mobility.
With more than 1 million client companies across 44 countries, Edenred's platform gives more than 60 million users access to the services and products of more than 2 million partner merchants.
Edenred offers digital solutions dedicated to employees (meal vouchers, commuting, gift cards, wellness, rewards, and preferential offers), fleet managers (multi-energy solutions including EV charging, maintenance services, VAT refund, tolls, and parking), and corporate payments (virtual cards).
Guided by Edenred's purpose, "Enrich connections. For good.", these solutions enhance employees' well-being and purchasing power and simplify the lives of professional drivers. They promote access to healthier food, more environmentally friendly products, and more sustainable mobility. Finally, they improve the attractiveness and efficiency of businesses while vitalizing the employment market and local economies.
Edenred's 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2025, thanks to its unique technology platform, Edenred generated a business volume of €49 billion, mainly through mobile applications, online platforms, and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index and DJSI World Index.
How many Data & Analytics jobs are open in Rio de Janeiro, Brazil right now?
There are currently 135 open data & analytics positions in Rio de Janeiro, Brazil listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Rio de Janeiro, Brazil?
Companies currently hiring include Capco, Accor, Inetum, Vale, HALLIBURTON ENERGY SERVICES, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Rio de Janeiro, Brazil?
Yes — 63 of the 135 open data & analytics positions offer remote or hybrid work (20 remote, 43 hybrid).
How do I apply for Data & Analytics jobs in Rio de Janeiro, Brazil?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.