Richmond, Virginia, United States · On-site
$87k–$173k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Call Center Operations, Order Processing, KPI Management, Data Analysis, Team Leadership
Richmond, Virginia, United States · On-site
$80k–$90k/yr
Homes.com Sales Executive, New Construction - Richmond VA, Charlotte NC, Raleigh NC, Detroit MI, Minneapolis MN <br> Job Description <br> CoStar Group is a leading global provider of commercial and residential real estat…
Skills: B2B Digital Sales, Real Estate Sales, Relationship Management, Digital Marketing, Client Presentations
Richmond, Virginia, United States · On-site
$80k–$90k/yr
Homes.com Sales Executive, New Construction - Richmond VA, Charlotte NC, Raleigh NC, Detroit MI, Minneapolis MN <br> Job Description <br> CoStar Group is a leading global provider of commercial and residential real estat…
Skills: B2B Digital Sales, Real Estate Sales, Relationship Management, Digital Marketing, Client Presentations
Richmond, Virginia, United States · Hybrid
Job DetailsJob Location: TEMPERPACK VA - RICHMOND, VA 23222Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DayJob Category: FinanceJob Description: Highly analytical role that will report to the Financia…
Skills: Pricing Strategy, Financial Modeling, Data Analytics, Excel, Profitability Analysis
Richmond, Virginia, United States · Hybrid
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll…
Skills: Data Governance, Business Analytics, Data Modeling, Stakeholder Management, Requirement Gathering
Richmond, Virginia, United States · Hybrid
Job DetailsJob Location: TEMPERPACK VA - RICHMOND, VA 23222Position Type: Full TimeTravel Percentage: NoneJob Category: ExecutiveJob Description: TemperPack is scaling fast. Processes that worked at our last stage won't …
Skills: Process Mapping, Process Improvement, Data Analysis, Change Management, SOP Creation
Richmond, Virginia, United States · Hybrid
Job DetailsJob Location: TEMPERPACK VA - RICHMOND, VA 23222Position Type: Full TimeTravel Percentage: NoneJob Category: ExecutiveJob Description: TemperPack is scaling fast. Processes that worked at our last stage won't …
Skills: Process Mapping, Process Improvement, Data Analysis, Change Management, SOP Creation
Richmond, Virginia, United States · Hybrid
Job DetailsJob Location: TEMPERPACK VA - RICHMOND, VA 23222Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DayJob Category: FinanceJob Description: Highly analytical role that will report to the Financia…
Skills: Pricing Strategy, Financial Modeling, Data Analytics, Excel, ERP
Richmond, Virginia, United States · Hybrid
Job DetailsJob Location: TEMPERPACK VA - RICHMOND, VA 23222Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NegligibleJob Shift: DayJob Category: ExecutiveJob Description: This role sits in the Pr…
Skills: Six Sigma, Lean, Project Management, DMAIC, DMADV
Richmond, Virginia, United States · Hybrid
Job DetailsJob Location: TEMPERPACK VA - RICHMOND, VA 23222Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NegligibleJob Shift: DayJob Category: ExecutiveJob Description: This role sits in the Pr…
Skills: Six Sigma, Lean, DMAIC, DMADV, Process Mapping
Rutherford, New Jersey, United States · Hybrid
$80k–$110k/yr
Job Family: Human Resources Job Title: Sr. HRIS Analyst Job Location: Richmond, VA, Rutherford, NJ; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly. Role Summa…
Skills: SuccessFactors Administration, SuccessFactors Configuration, HRIS Maintenance, System Implementation, System Integration
Richmond, Virginia, United States · Hybrid
$102k–$133k/yr
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we…
Skills: Program Management, Generative AI, Electric Distribution, Budget Management, Strategic Partnerships
Richmond, Virginia, United States · On-site
$120k–$140k/yr
At DC BLOX, we’re shaping the future of digital infrastructure. Our mission is to empower businesses with robust, secure, and reliable solutions that enable them to thrive in an increasingly connected world. Founded on t…
Skills: Data Center Operations, Personnel Management, Incident Escalation, SOP/MOP Documentation, Troubleshooting
Richmond, Virginia, United States · On-site
OVERVIEW CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the wo…
Skills: Econometric Modeling, Statistical Modeling, SQL, R, Python
Richmond, Virginia, United States · On-site
OVERVIEW CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the wo…
Skills: Learning And Development, Curriculum Design, Change Management, People Leadership, Stakeholder Management
Richmond, Virginia, United States · On-site
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s rea…
Skills: B2B Sales, Digital Marketing, Consultative Selling, Relationship Management, Prospecting
Richmond, Virginia, United States · On-site
Company Overview CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitiz…
Skills: Account Management, Consultative Selling, Business Development, Relationship Building, Strategic Planning
Richmond, Virginia, United States · On-site
Field Research Manager <br> Job Description <br> OVERVIEW CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index…
Skills: Operations Management, KPI Management, Team Leadership, Data Quality Assurance, Coaching And Mentoring
Richmond, Virginia, United States · On-site
Associate Client Escalation Specialist Company Intro CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoS…
Skills: Bilingual French/English, Customer Service, Escalation Management, Technical Troubleshooting, Root Cause Analysis
Richmond, Virginia, United States · On-site
Company Overview CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitiz…
Skills: Outbound Prospecting, Account Management, CRM Documentation, Digital Marketing Solutions, Client Acquisition
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Drive customer satisfaction and service performance by managing KPIs for call intake, order entry, and overall customer experience. Lead the hiring, training, and coaching of frontline teams while collaborating cross-functionally to optimize processes and resolve escalated issues.
Requires a bachelor's degree and over 4 years of experience in call center operations and customer service leadership. Must possess strong analytical skills, proficiency in MS Office, and the ability to influence stakeholders in a matrix environment.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:
The position of Senior Supervisor, Customer Service is within our Toxicology business located in Richmond, Virginia.
This role drives customer satisfaction and service performance to strengthen the Abbott brand by designing and managing KPIs for call intake, order entry, ticket volumes, and overall customer experience. It uses data insights to optimize staffing, maintain coverage, meet goals, and ensure effective support through strong knowledge of diagnostic systems in customer environments.
The role also manages escalated customer issues, ensuring timely resolution, while analyzing trends, reporting performance, and identifying process improvements through SOPs to reduce wait times. It leads hiring, training, and coaching of frontline teams and collaborates across functions—manufacturing, shipping, applications, sales, accounting, R&D, and quality—to align communication and drive continuous improvement.
Required Qualifications
Preferred Qualifications:
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.
In specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEOEnglish.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEOSpanish.pdf
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Terms of Use: https://www.abbott.com/social-media-terms-of-use.html Privacy Policy: https://abbo.tt/privacy
Offices: 100 Abbott Park Road, Abbott Park, Illinois 60064-3500, US
Based on 183 listings with disclosed salaries, most data & analytics jobs in Richmond, VA pay between $70k–$171k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 303 open data & analytics positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CoStar Group, CapTech, CarMax, Virginia Information Technologies Agency, Capital One, among others. Browse the listings above to see every active employer.
Yes — 163 of the 303 open data & analytics positions offer remote or hybrid work (40 remote, 123 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
