Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised …
Skills: Customer support, Data delivery, Product operations, API troubleshooting, Software platforms
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
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Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
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Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
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Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
Accenture es una compañía global líder en servicios profesionales, con soluciones en estrategia y consultoría, tecnología, operaciones y capacidades digitales que impulsan a nuestros clientes a alcanzar su máximo potenci…
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Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
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Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
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Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
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Perímetro Urbano Medellín, Antioquia, Colombia · On-site
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Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
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Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
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Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
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Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
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Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
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Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
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Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
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Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
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Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
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Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized …
Skills: Sports betting knowledge, Data analysis, Attention to detail, Google Sheets, Google Docs
Perímetro Urbano Medellín, Antioquia, Colombia · On-site
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organ…
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Perímetro Urbano Medellín, Antioquia, Colombia • Hybrid
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The Customer Support Analyst manages day-to-day support operations, including handling inbound client requests and troubleshooting API or software issues. They also coordinate with engineering and operational teams to ensure high-quality service and manage game-day inquiries.
Candidates should have previous experience in customer support or product operations and strong technical troubleshooting skills. The role requires excellent communication abilities and the flexibility to work according to sports schedules, including evenings and weekends.
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
THE ROLE:
As a Customer Support Analyst, you’ll be a core part of our mission to go above and beyond for our clients, handling day-to-day support operations and managing inbound client requests while collaborating across multiple departments to ensure smooth and high-quality customer operations. In this role, you’ll manage the support queue, resolving or escalating issues as needed, troubleshoot basic API inquiries and software access challenges, and gather key information to share with engineering teams. You’ll also be responsible for maintaining customer distribution lists and playbooks for outage and delivery updates, as well as coordinating with game-day operational teams and System Support Engineers to address any game-day related inquiries or outages. This position is ideal for a proactive multi-tasker and critical thinker who thrives on collaboration and problem-solving.
Strong communication skills: able to communicate effectively in both verbal and written English.
Customer support expertise: previous experience in customer support, data delivery, or product operations roles.
Technical awareness: experience working with software platforms and troubleshooting technical issues.
Organizational skills: ability to prioritize, manage, and execute on simultaneous projects with strong attention to detail.
Cross-functional collaboration: comfortable working with multiple teams across time zones.
Flexibility: willingness to work according to sports schedules, including evenings, weekends, and holiday periods.
Time management: excellent ability to manage workload and deliver under pressure.
Experience in the sports industry.
Familiarity with support management software (e.g., Zendesk).
Additional languages (French or others) are a plus.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Diversity | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
NYSE: GENI Genius is the operating system for modern sport. Building technology and experiences to make sports even better. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in London and New York and have offices Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne. Visit our Showcase Pages to discover more about our products.
Offices: 27 Soho Square, 1st floor, London, England W1D 3QR, GB · Centro Empresarial One Plaza, El Poblado #5A 113, Floor 2, Medellin, Antioquia 050021, CO · Office A, Ivan Abadzhiev 2 Street, Floor 5 and 6, Sofia, 1784, BG · Valge Maja, Tartu Maantee 63, Floor 4, Tallinn , 10115, EE · K29, Lietuva, Konstitucijos pr. 29, Floor 8, Vilnius, 08105, LT
There are currently 170 open data & analytics positions in Perímetro Urbano Medellín, Colombia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include WPP, AgileEngine, Keppri, Accenture, Caseware, among others. Browse the listings above to see every active employer.
Yes — 142 of the 170 open data & analytics positions offer remote or hybrid work (103 remote, 39 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
