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Paris, Ile-de-France, France • Remote OK
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Co-architect and implement scalable, low-latency backend systems using Python for AI-based contact center solutions. Collaborate with cross-functional teams to deliver integrated AI features and maintain high standards of code quality and security.
Requires at least 6 years of backend development experience with extensive expertise in Python, CI/CD, and microservice architectures. Candidates must be proficient in testing methodologies and fluent in English.
About us
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.
As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
About you
Diabolocom is looking for talented engineers to join its AI department. Join our team and play a key role in the development and maintenance of our AI-based systems! We are seeking a skilled and experienced Backend Engineer to design and implement robust backend systems for our solutions that will keep the user experience fast and low latency. Our projects predominantly focus on Contact Center as a Service use cases, centered on text and speech data, Natural Language Processing (NLP) and speech processing, with AI applications.
At Diabolocom you will:
· Co-architect scalable and efficient backend systems using Python.
· Work hand in hand on a daily basis with the AI Operations team to deliver integrated solutions interfaced with frontend components in PoCs, components and customer-facing products, and also with a modern, cloud-native infrastructure platform.
· Collaborate with cross-functional teams including Product Managers, backend and frontend engineers, AI Engineers to deliver high quality backend solutions powering high impact features.
· Ensure high standards of code quality and security. Strong emphasis on automatic tests & Domain Driven Design.
· Participate in API design, implementation and documentation for both internal APIs and those exposed to our third-party integrators.
· Stay interested in the evolution of standards to advise and propose upgrade plans.
· Your developments will contribute to the creation and the optimization of different innovative CCaaS tools & processes !
What we are looking for:
· At least 6 years of relevant experience in backend development.
· You have extensive hands-on experience with Python and CI/CD tools.
· You have extensive experience designing and implementing microservice architectures in asynchronous and real-time environments.
· You have strong experiences with testing methodologies and design practices.
· You are autonomous and able to tackle problems by yourself.
· You are curious, always a source of proposals.
· You are on the lookout for new technologies and are always ready to learn new things.
· You have excellent interpersonal skills.
· You are fluent in English, French is a plus.
What’s in it for you:
· A collaborative, multicultural environment that values professionalism, innovation, and knowledge sharing
· The opportunity to work on a real product used daily by customers worldwide, with clear real-world impact
· Work on large-scale, real-time, mission-critical communication systems, where reliability, performance, and technical excellence truly matter
· Flexible working hours and remote work options
· High-quality IT equipment of your choice
· Clear growth paths with opportunities to take on increasing responsibility and influence technical decisions
· A context to work in where your ideas are listened to and valued, and in which you can easily contribute and make a difference
· Team building events : Ibiza, Porquerolles, Corsica… what’s next? 😎
Recruitment process:
· Intro call with a Talent Acquisition Manager
· Technical interview and Live code review with Martin, AI Backend Tech Lead (2 hours)
· Interview with Heads of AI product Tom and Rémi
· Final cultural fit interview with the team
AI-Powered Cloud Contact Center Software
For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights. From real-time call transcription to satisfaction analysis and next-best-action guidance, our AI Assistant seamlessly integrates into every customer interaction, driving faster resolutions. What sets Diabolocom apart is our native AI for CX combined with full telecom services, creating a unique solution for hyper-customized customer interactions and telephony management. By automating the mundane, your teams can focus on what matters: winning customer loyalty and driving growth. We seamlessly integrate with leading CRMs like Salesforce, Oracle, and Microsoft, giving your teams complete visibility into every conversation and enabling you to accelerate business growth. That’s why industry leaders like Mitsubishi Electric, Nikon, Mantrac Group, and Brinks trust Diabolocom to deliver exceptional customer experiences that set them apart. Our AI-driven platform reduces post-call processing by 97% and slashes churn by 12%. The result? More satisfied customers and a more proactive, agile team. Ready to challenge the norm? Join global brands transforming customer relationships in over 60 countries with Diabolocom. Learn more about Diabolocom: https://www.diabolocom.com/
Offices: Paris, FR · London, GB · Madrid, ES · Berlin, DE · Milan, IT
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