Mumbai City, Maharashtra, India · On-site
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability …
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · Hybrid
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · Hybrid
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · Hybrid
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Mumbai City, Maharashtra, India · Hybrid
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Mumbai City, Maharashtra, India · Hybrid
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · Hybrid
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Mumbai City, Maharashtra, India · Hybrid
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · On-site
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Mumbai City, Maharashtra, India · Hybrid
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The analyst is responsible for monitoring platform alerts, troubleshooting performance issues, and coordinating bridge calls to resolve incidents. They also perform routine system administration tasks and document configurations to maintain an up-to-date knowledge base.
Candidates must hold a bachelor's degree in computer science or a related field and possess 1-3 years of experience in a monitoring role. Proficiency in Unix, Windows, and database technologies is required, with additional experience in cloud platforms and monitoring tools considered an advantage.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Description:
The AOC Analyst is responsible for monitoring alerts and getting them actioned in timely manner. Creating bridge calls and getting the required stake holders for accessing the root cause and driving for a permanent solution.
Key Responsibilities:
Actively monitoring alerts coming from all the platforms.
Monitor performance and troubleshoot issues, ensuring optimal uptime and performance.
Perform routine system administration tasks, such as user management, file system management, and backup/restore operations.
Assist in the implementation of system upgrades and patches, following best practices and change management procedures.
Collaborate with other IT teams to resolve cross-functional issues and ensure seamless integration with other systems.
Document system configurations, procedures, and troubleshooting steps to maintain an up-to-date knowledge base.
Participate in on-call rotations and respond to system emergencies in a timely manner.
Creating Bridge calls and getting all the right stake holders / resolver teams and the leadership team to drive it towards resolution and finding RCA.
Experience with terminal management and file processing.
Strong understanding of alert management and monitoring tools.
Gather and analyse monitoring requirements from application owners
Collaborate with application, service and problem teams recommending changes for performance improvements because of data from dashboards and monitoring tools
Qualifications:
Bachelor’s degree in computer science, Information Technology, or equivalent experience.
1-3 years of proven experience as a Monitoring Analyst in a similar role.
Good working knowledge of UNIX, Windows & database technologies
Relevant certifications such as CompTIA Linux+, ITIL or ITSM certification is an added advantage.
Experience with Postilion, Solarwinds Monitoring, Nagios, ServiceNow etc, is an added advantage.
Experience with various Cloud technologies and platforms e.g. AWS, Azure, OpenStack, etc is an added advantage.
Work Environment:
This is a full-time position.
Candidates must be ready to work 5 days a week from Mumbai office.
Candidates should be ready to work in rotational schedules / shifts and supporting 24x7 operations.
Statement to Third Party Agencies (Restricted/Not Updated)
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
EEO Statement (Restricted/Not Updated)
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally.
Offices: Atlanta, GA, US
There are currently 1,479 open data & analytics positions in Mumbai City, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, PwC, Morgan Stanley, Nomura, Genpact, among others. Browse the listings above to see every active employer.
Yes — 319 of the 1479 open data & analytics positions offer remote or hybrid work (41 remote, 278 hybrid).
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