As a Desktop Support Analyst, you'll play a key role in enabling Sony Music employees to do their best work every day. You'll provide first-class technical support to users across the business, both in person and remotel…
Skills: Desktop support, Technical support, Troubleshooting, Hardware deployment, Microsoft Windows
As a Desktop Support Analyst, you'll play a key role in enabling Sony Music employees to do their best work every day. You'll provide first-class technical support to users across the business, both in person and remotel…
Skills: Technical support, Troubleshooting, Hardware deployment, Microsoft Windows, MacOS
Sony Music Entertainment is home to a broad roster of artists across genres, and our direct-to-fan merchandise and e-commerce activity continues to grow rapidly. We have an exciting opportunity to join the team. With the…
Skills: E-commerce management, Merchandising, Inventory management, P&L management, Data analysis
Sony Music Entertainment is home to a broad roster of artists across genres, and our direct-to-fan merchandise and e-commerce activity continues to grow rapidly. We have an exciting opportunity to join the team. With the…
Skills: E-commerce management, Merchandising, Inventory management, P&L management, Data analysis
E-Commerce Manager - Ceremony of Roses (6-Month FTC)
London, England, United Kingdom · On-site
Mid level
Sony Music Entertainment is home to a broad roster of artists across genres, and our direct-to-fan merchandise and e-commerce activity continues to grow rapidly. We have an exciting opportunity to join the team. With the…
E-Commerce Manager - Ceremony of Roses (6-Month FTC)
London, England, United Kingdom · On-site
Mid level
Sony Music Entertainment is home to a broad roster of artists across genres, and our direct-to-fan merchandise and e-commerce activity continues to grow rapidly. We have an exciting opportunity to join the team. With the…
Skills: E-commerce management, Merchandising, Inventory management, P&L management, Data analysis
Sobre Sony Music Entertainment En Sony Music Entertainment, impulsamos el viaje creativo. Hemos desempeñado un papel pionero en la historia de la música, desde la creación del primer sello discográfico hasta la invención…
Skills: Accounting, Tax compliance, Financial reporting, P2P cycle, SAP
At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most ic…
Skills: Sales reporting, Financial posting, Accruals, General ledger, Accounts receivable
About Sony Music Entertainment At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve n…
Skills: Digital marketing, Influencer marketing, Social media strategy, Content creation, Project management
About Sony Music Entertainment At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve n…
Sony Music Korea’s International Repertoire department is looking for a proactive and detail-oriented Associate Manager to help drive the frontline business for international music in Korea. In this role, you will own da…
Sony Music Korea’s International Repertoire department is looking for a strategic and highly connected leader to help drive the success of our global artists in Korea. As Frontline Business & Media PR Manager, you will l…
Skills: Music Marketing, Media Relations, Public Relations, Artist Marketing, Strategic Communication
About Sony Music Entertainment At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve n…
Skills: Digital Commercial Partnerships, DSP Editorial Management, Streaming Campaign Execution, Playlisting Strategy, Data Analysis
Sr. Manager, Business Development & Commercialization
Seoul, South Korea · On-site
Senior+
Sony Music Korea’s International Repertoire department is building a new commercial engine around global music IP, and this role sits at the center of that transformation. As Sr. Manager, Business Development & Commercia…
Skills: Business Development, Deal Structuring, Negotiation, Partner Management, Revenue Modeling
At Sony Music Entertainment Canada Inc., we fuel the creative journey. We have played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We have nurtured some of…
About Sony Music Entertainment At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve n…
About Sony Music Entertainment At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve n…
As a CRM Manager, you will work closely with SME UK labels to deliver best-in-class, creative and data-led fan engagement campaigns - driving growth of existing fanbases and acquisition of new audiences. You’ll collabora…
AWAL has revolutionised the recording business by putting the creator at the centre of everything we do and transforming the way artists release music. Whether an artist is looking for the best digital distribution or a …
Skills: Creator Marketing, Influencer Relationship Management, Campaign Management, Short Form Video Strategy, Data Analytics
Director of Marketing and Communications - RG Live
London, England, United Kingdom · On-site
Senior+
RG Live is one of the UK's leading live entertainment companies, selling 4 million tickets each year across concerts, light trails and immersive experiences. As we enter the next phase of growth, we are looking for an am…
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Temporary
Private medical cover, Generous pension scheme, Life assurance, Income protection, Music industry perks, Winter break time off
Posted 9h ago
~40 hrs/week
Responsibilities
You will provide first-class technical support to employees both in person and remotely while managing hardware deployment and troubleshooting. Additionally, you will collaborate with the global technology team to maintain the technology estate and contribute to various technical projects.
Requirements
The ideal candidate has previous experience in a corporate IT support or helpdesk role with strong troubleshooting capabilities. You must be proficient in supporting Windows, macOS, mobile devices, and cloud-based collaboration tools while maintaining excellent communication skills.
Full job description
As a Desktop Support Analyst, you'll play a key role in enabling Sony Music employees to do their best work every day. You'll provide first-class technical support to users across the business, both in person and remotely, while helping to maintain and enhance our global technology environment.
This is a hands-on role that combines user support, troubleshooting, hardware deployment, and project work, offering the opportunity to work with a broad range of technologies while collaborating with colleagues across our global organisation. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.
What you'll do
Serve as a key point of contact for technical support, representing the Service Desk.
Deliver exceptional support to employees, ensuring a positive and professional user experience.
Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
Manage and prioritise support tickets and service requests, ensuring issues are resolved within agreed service levels.
Support and maintain Sony Music's technology estate, including desktops, laptops, mobile devices, applications, and collaboration tools.
Install, configure, and update software and hardware, ensuring devices are secure and operating effectively.
Collaborate with colleagues across the wider Technology team to share knowledge, solve problems, and continuously improve support services.
Create and maintain clear technical documentation, knowledge articles, and support guides.
Assist with the rollout of new hardware, technology upgrades, and office moves.
Contribute to local and global technology projects, gaining exposure to a broad range of business and technical initiatives.
Identify opportunities to improve processes, enhance user experience, and increase operational efficiency.
Who you are
You have previous experience in a Helpdesk, Desktop Support, IT Support role within a corporate environment.
You enjoy helping people and take pride in providing excellent customer service.
You have strong troubleshooting skills and enjoy diagnosing and resolving technical issues.
You're comfortable supporting and working with technologies such as:
Microsoft Windows
macOS
iOS and Android devices
Microsoft 365, Azure and Intune
Google Workspace
You can manage competing priorities and remain calm under pressure.
You're proactive, self-motivated, and capable of working independently when needed.
You have excellent written and verbal communication skills and can explain technical concepts clearly to non-technical users.
You enjoy collaborating with others and contributing to a supportive team environment.
You're adaptable and flexible, with a willingness to support evolving business and technology needs.
What we give you:
You join a vibrant global community with the opportunity to channel your passion every day
A modern office environment designed for you, empowering you to bring your best
Investment in your professional growth and development enabling you to thrive in our vibrant community
The space to accelerate progress, positively disrupt and create what happens next
We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break
Equal Opportunities
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
Privacy Policy
Please click here to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.
Please note that applicants must be at least 18 years of age.
At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.
Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.
Sony Music Entertainment is a member of the Sony family of global companies.
Offices: 25 Madison Ave, New York, NY 10010, US · 2 Canal Reach, King's Cross, England N1C 4DB, GB · 10202 Washington Blvd, Culver City, California 90232, US · 1201 Demonbreun St, Nashville, Tennessee 37203, US · 3390 Mary St, Coconut Grove, FL, US
MusicEntertainmentRecordingMusic PublishingMarketingand A&RMusic LabelMedia and EntertainmentDigital EntertainmentMusic
At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.
Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.
Sony Music Entertainment is a member of the Sony family of global companies.
Offices: 25 Madison Ave, New York, NY 10010, US · 2 Canal Reach, King's Cross, England N1C 4DB, GB · 10202 Washington Blvd, Culver City, California 90232, US · 1201 Demonbreun St, Nashville, Tennessee 37203, US · 3390 Mary St, Coconut Grove, FL, US
MusicEntertainmentRecordingMusic PublishingMarketingand A&RMusic LabelMedia and EntertainmentDigital EntertainmentMusic