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Marriott International Hotels, Inc.Venice, Veneto, Italy · On-site
The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Food & Beverage Guest Experience Ambassador. The Food & Beverage Guest Experience Ambassador will report to …
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Venice, Veneto, Italy · On-site
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The intern will shadow and support the reservations department by processing booking requests, changes, and cancellations while maintaining accurate guest records. They will also assist in identifying guest needs, verifying room availability, and explaining property policies to maximize revenue.
Candidates must hold or be pursuing a Bachelor or Master degree in Hospitality or humanities and possess fluent English and Italian skills. Proficiency in Microsoft Office and a strong passion for luxury hospitality are essential for this role.
The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Reservations Intern.
It is a full-time internship (40-hour working week made of 8 hours per 5 days and 2 days off).
What we offer
What you will do
The purpose of the Internship is to give the Intern an overview of the Company and Hotel organization and understand the role of the different departments
Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Intern will be able to:
Process reservation requests, changes, and cancellations received by phone, fax, or Email.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
What we’re looking for
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Welcome to our family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
marriotthotelinternship
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
Offices: 10400 Fernwood Road, Bethesda, MD 20817, US · Omar Al Mukhtar Street, Doha, Doha, QA · 22 Abd El Hamid Street, Cairo, Cairo, EG · SHK. Rashid Bin Saeed Street, Abu Dhabi, Abu Dhabi, AE · 10400 Fernwood Rd, Bethesda, MD 20817, US
There are currently 82 open customer service & support positions in Venice, Italy listed on Clera. New openings are added daily as companies post roles.
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