Customer Service & Support Jobs in Town of Cheektowaga, NY (Now Hiring) — 100 open — Page 5

At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling.  And behind it all?  Our people.  We call them Hubbers – because they’re at the center of everything we do.  From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves.  And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.TireHub.com/Careers to learn more.

The primary role of the Logistics Lead (LL) involves checking and verifying the accuracy of selecting, packing, weighing, marking, and counting tires for customer orders. The LL provides additional leadership in TireHub Logistics Centers (TLC). The LL is expected to maintain safe driving practices, deliver exceptional customer service, and foster strong customer relationships while representing TireHub professionally. The LL will also operate TireHub vehicles to distribute tires as needed.

When you say YES to something bigger:

This position has a starting wage of $20.55 per hour with guaranteed increases of $2.00 over your first year of employment with TireHub.

Monday through Saturday – Fluctuating day shift hours

Benefits summary:

·         Paid weekly on Fridays

·        Premium-Free Hubber Health Insurance

·         TireHub funded Health Savings Account

·         Additional benefit options including TireHub paid short/long term disability and life insurance benefits

·         Paid vacation and holidays PLUS your birthday off!

·         Parental leave programs

·         Build your financial future with 401k including TireHub match

·         Uniform program

·         Access to tire discounts, perks, and so much more!

  This position reports to an Assistant TLC Leader.

The individual must exhibit the following TireHub core commitments:  

• Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. 
• Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. 
• Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.  
• Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.

Role Specifics:

• Responsible for distribution of tasks including:
• General Warehousing 
• Delivery Service 
• Vehicle Maintenance

*Adjustments to these allocations are made as business needs evolve.

• Responsible for routing and delegating, in a dispatch-like format to Logistics Specialists.
• Loads, unloads, inspects, and tallies tires to and from transport vehicles (trailer trucks/box trucks/delivery vans).
• Completes tasks related to customer service & warehouse duties.
• Checks and verifies with respect to the accuracy of selecting, packing, weighing, marking, and counting of tires for customer orders, to ensure they are in the assigned staging areas according to bin locator system, while following TireHub safety standards.
• Operates order pickers, forklifts, pallet jacks, delivery vehicles and other equipment in the execution of duties and ensures safety guidelines are met in operating the equipment.
• Participates in, and performs required cycle counting, tallying, and marking on inventory control documents, including annual physical inventories.
• Participates in and oversees proper unloading, loading, palletizing, and stacking of tires, while ensuring safety guidelines are met.
• Effectively communicates a detailed summary on a daily basis to Leadership that may include employee, safety, and operational overview.  
• Collects payments from customers on Cash on Delivery (COD) transactions.
• Ensures vehicles remain clean and in good mechanical/physical condition.
• Conducts pre/post-trip vehicle inspections daily and immediately reports any operational issues or mechanical defects to the Leader or designated person.
• Reports all the necessary driver and vehicle maintenance logs, on a regular basis.
• Ensure compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA).
• Participates and maintains ongoing training through in-class, in-person, or computer-based learning modules, as assigned.
• Completes other tasks assigned by their Leader or another member of leadership.

Competencies:

 

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear
• Drives Results: Consistently achieving results, even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Communicates Effectively: Delivers communications that convey a clear understanding of the unique needs of different audiences.

For this role you will need:

• At least 1 year of general work experience.
• Must have a miimum of 2 years of driving history, with a valid driver’s license (does not include driver's permit).
• Must be 19 Years old

 Required Knowledge, Skills, and Abilities:

• Excellent communication and customer service skills with the ability to read, write and comprehend.
• Experience with general warehousing, to include proper placement of received products in warehouse and proper placement of shipping products in warehouse.
• Capable of frequent bending, pulling, rolling, twisting and lifting .
• Multitask in a fast-paced environment.
• Ability to use computer-based programs include an iPad.
• Accurately and efficiently load, unload and place tires in warehouse and delivery vehicles.
• Work up to 35 feet above ground-level while tethered. 
• Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations.
• Work independently and as part of a team.
• Familiarity with Roadnet, GPS, and Navigation systems.
• Must be able to maintain a TireHub sponsored forklift certification.
• Must be able to maintain a valid driver’s license.

Working Conditions 

• Required to lift, pull, push, and/or move tires (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures. Other physical requirements including, regularly being required to stand, walk, kneel, bend, crawl, climb and balance.
• Spend extended periods of time working on a computer and performing repetitive key-boarding activities.
• Maybe required to handle hazardous materials and wear various forms of protective equipment (gloves, protective eyewear, etc.).
• Specific vision requirements may include close, distance, color, peripheral visions, depth perception and ability to adjust focus.
• Works and operate equipment in various settings, ranging from non-climate-controlled warehouses to customer locations.
• Extended day, evening, and weekend work (including Saturday) may be required as job duties demand and may include little to no advanced notice.
• Driving during the night or in inclement weather may be required.

• Must not exceed 400 pounds in weight or 6 feet 3 inches in height, to meet physical compatibility with equipment and safety restraints. (These limitations are based on equipment specifications and the need to ensure safe operation; any reasonable accommodations will be reviewed in accordance with the Americans with Disabilities Act (ADA) and other relevant laws). 

 TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.