Szczecin, West Pomeranian Voivodeship, Poland · Hybrid
Entry level
About Us Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sec…
Skills: Customer support, Salesforce Service Cloud, Technical support, Data analysis, Financial markets
Sprzedawca umowa na niepełny etat Szczecin Kaskada
Szczecin, West Pomeranian Voivodeship, Poland · On-site
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
Entry level
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
Entry level
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Skills: Microsoft Office, English language, Data entry, Order processing, CRM
Szczecin, West Pomeranian Voivodeship, Poland · On-site
Entry level
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
Entry level
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Skills: Microsoft Office, English Language, Time Management, Attention To Detail, Planning
Szczecin, West Pomeranian Voivodeship, Poland · On-site
$6k–$6k/mo
Entry level
Dane wynagrodzenia Wynagrodzenie minimalne dla pełnego etatu 5500 zł brutto/m-c. Wynagrodzenie maksymalne dla pełnego etatu 6320 zł brutto/m-c. Wynagrodzenie minimalne (zasadnicze i nagroda za obecność) za przepracowany …
Szczecin, West Pomeranian Voivodeship, Poland · Hybrid
Mid level$2.1B raised
Job Title: Senior Operations Manager Job Description The Senior Operations Manager is responsible for overseeing the day-to-day operations of the organization, ensuring that the business runs efficiently and effectively.…
Szczecin, West Pomeranian Voivodeship, Poland · On-site
Entry level
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Szczecin, West Pomeranian Voivodeship, Poland · Hybrid
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Szczecin, West Pomeranian Voivodeship, Poland · Hybrid
Mid level
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
Mid level
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
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Szczecin, West Pomeranian Voivodeship, Poland · On-site
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Menedżer / Menedżerka Małych i Średnich Przedsiębiorstw / Szczecin
Szczecin, West Pomeranian Voivodeship, Poland · On-site
Mid level$1.2B raised
ul. Niedziałkowskiego / umowa o pracę / praca stacjonarna Szukasz roli, w której połączysz rozwój biznesu z budowaniem trwałych relacji z klientami? Dołącz do zespołu odpowiedzialnego za współpracę z sektorem MŚP i miej …
Szczecin, West Pomeranian Voivodeship, Poland · On-site
$5k–$5k/mo
Entry level
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Full-time
bachelor degree
Competitive salary, Private health care, Sport benefits, E-learning platform, Hybrid work model
Posted 9d ago
~40 hrs/week
Responsibilities
The Customer Support Associate acts as the first point of contact for customers, providing fast and accurate resolution for technical and data-related issues. They are responsible for maintaining high-quality documentation in Salesforce and escalating complex cases to the L2 team when necessary.
Requirements
Candidates must have English proficiency at a B2 level or above and the ability to quickly learn the Macrobond platform and support processes. A service-oriented mindset and a basic understanding of economics or financial markets are required, with a degree in a related field considered an asset.
Full job description
About Us
Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sectors.
Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are in London, and we have key offices in Poland, Lisbon, Hong Kong, Gothenburg, Malmo and New York
Job Overview
Macrobond is trusted by leading economists, strategists and financial leaders as a reliable source of truth. When something is not working, customers expect a fast, clear and human response from someone who understands what they are trying to do. The Customer Support Associate (L1) is the first person the customer meets in that moment and is responsible for making Macrobond feel responsive, professional and easy to work with.
The role provides fast, friendly and accurate first-line support, focusing on triage, first-touch resolution, high-quality documentation and clean escalation to L2 when specialist support is needed. It is the front door of Macrobond Support and contributes directly to the customer promise that most support issues should be resolved within 24 hours.
Job Responsibilities
Monitor the inbound queue in Salesforce Service Cloud and provide first-touch responses within SLA.
Resolve common customer issues, including login, access, installation, navigation and basic data questions.
Identify the core problem behind each customer request and move the case forward with clarity and pace.
Complete severity, product area, case reason and other required fields accurately.
Follow troubleshooting scripts, knowledge base articles, SLA guidelines and communication standards.
Escalate unresolved issues to L2 using the approved L1 to L2 escalation template.
Provide complete escalation context, including summary, actions already taken, screenshots and logs where relevant.
Write clear, structured case notes so Salesforce remains a trusted source of truth.
Communicate with customers in a warm, professional and confident tone, explaining next steps and expected timing.
Provide regular status updates until resolution or until the case is properly handed off.
Flag recurring issues and propose or draft knowledge base updates.
Participate in team syncs, coaching sessions and training, including the L1 to L2 development path covering SQL, API/Postman and technical support fundamentals.
Required Qualifications
Must Have
English language proficiency at B2 level or above
Ability to quickly learn the Macrobond platform, datasets, and support processes
Ability to follow established processes and proactively seek support when needed
Service-oriented mindset with a focus on delivering a positive customer experience
Strong attention to detail when handling cases and maintaining documentation
Basic understanding of economics, financial markets, and analytical concepts
Good to Have
Degree or studies in Economics, Finance, Business, Data Analytics, or a related field
Basic knowledge of statistics
Previous experience (internship, student placement, or professional) in customer support, financial data, or analytical roles
Familiarity with SaaS support environments and processes
Strong written communication and organizational skills
Calm, professional, and customer-focused approach
Demonstrated reliability, accountability, and effective time management
Curiosity and eagerness to learn and develop new skills
Success Metrics
Deliver timely first responses and customer updates in line with SLA and communication standards.
Resolve common issues quickly and consistently at first touch where possible.
Maintain accurate case classification, severity and product area tagging in Salesforce Service Cloud.
Escalate unresolved cases to L2 with complete context, including summary, steps attempted, screenshots and logs where relevant.
Achieve strong internal case QA scores and contribute to customer satisfaction through clear, professional communication.
Contribute to knowledge base improvements by identifying recurring questions and documentation gaps.
What do we offer
A competitive salary
Stable position in a growing business with a "people first" atmosphere
Private health care and sport benefits
Access to e-learning platform
Hybrid work model
Our commitment to Diversity
At Macrobond, diversity, equity, and inclusion are fundamental to our culture and success. We are committed to fostering an environment where all individuals are respected, valued, and empowered to contribute their unique perspectives.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
By joining our team, you become part of an organization that believes diversity drives innovation and strengthens our collective performance. Apply today and be part of our ongoing journey of growth and inclusion.
By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand that your personal information may be processed in accordance with applicable Candidate Privacy Notice in your country of application.
Apply today and become part of our exciting journey!
Related keywords
Customer SupportSalesforce Service CloudFinancial DataSaaSEconomicsFinanceData AnalyticsSQLAPIPostmanTechnical SupportTroubleshootingSLAKnowledge BaseInvestment ProfessionalsHybrid Work
Macrobond is an integrated research platform designed to eliminate inefficiencies in traditional financial research workflows.
We replace siloed spreadsheets with a dynamic, fully connected environment powered by a robust time-series database and enriched with data from 2,400+ global and proprietary sources.
Our platform supports the entire research lifecycle—from discovery and data management to analysis and publication—through flexible Desktop and API offerings. Economists, strategists, and investment professionals use Macrobond to work faster, think deeper, and deliver more compelling insights.
By unifying high-quality macroeconomic and financial data with advanced analytics, automation, and collaboration tools, Macrobond provides a single source of truth that enhances efficiency, consistency, and confidence across research teams—whether working interactively on desktop or integrating data directly into internal systems via our API.
Request a demo: https://www.macrobond.com/request-a-demo
Offices: 100 Bishopsgate, London, London, England EC2N 4AG , GB · Dockplatsen 1, Malmö, Skane County 211 19, SE · 1450 Broadway, New York, NY 10018, US · Jacka Malczewskiego 26, Szczecin , 71 612, PL · Convendum, Brahegatan 10, Stockholm, 114 37, SE
Economic and Financial DataData Analysis and Charting ToolsData VisualisationMacroeconomicsHFITime Series AnalysisQuantitative AnalysisEconomic ForecastingData IntegrationRisk Management
How many Customer Service & Support jobs are open in Szczecin, Poland right now?
There are currently 72 open customer service & support positions in Szczecin, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Szczecin, Poland?
Companies currently hiring include Jerónimo Martins, JYSK, Avarda, Coloplast A/S, Schwarz IT KG, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Szczecin, Poland?
Yes — 16 of the 72 open customer service & support positions offer remote or hybrid work (1 remote, 15 hybrid).
How do I apply for Customer Service & Support jobs in Szczecin, Poland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.