Customer Service & Support Jobs in Sterling, VA (Now Hiring) — 279 open — Page 13

As a Stoneside Installer, you will be responsible for maintaining all standards and procedures set forth by the Installation Team to deliver a five-star experience to our customers. This role involves working independently in residential and commercial environments, with support from our remote operations and design teams. 

If you're passionate about craftsmanship and customer satisfaction, we’d love to hear from you. Apply today and help us transform spaces across America! 

 Key Responsibilities: 

• Measure windows and install Stoneside’s blinds and shades for residential and commercial customers  
• Ensure all completed measures & installations are accurately documented & transmitted to the Install Team immediately upon completion  
• Adhere to scheduled appointments and arrive at all appointments on time  
• Follow all standards and procedures including material handling and work processes  
• Provide exceptional customer service, and remain friendly, polite, courteous, and professional  
• Identify solutions with installation orientation or placement of the shades on-site when necessary  
• Ensure all materials, field supplies, and equipment are maintained and accurately inventoried  
• Provide care for customers’ property to ensure it remains protected and undamaged  
• Maintain timely communication with all Stoneside colleagues  
• Demonstrate the product in-home, review product operations, ensure the customer understands how to use the product properly and that the customer is satisfied  
• Pickup completed orders from our local warehouse 
• Deliver a five-star experience on every measure, install, or repair 
• Ability to travel at least one week a month to other markets around the US (Additional travel pay provided) 

As a Member of our Installation Team, you will: 

• Receive extensive training to ensure you’re equipped to deliver a five-star experience from day one 
• Receive a company provided van and gas card 
• Receive a company cell phone, tablet and all tools needed to perform your role 
• Maintain a Professional appearance and Customer-facing dress code:  
• Black, dark blue, grey or khaki pants/shorts (no jeans) and a black, grey or navy polo shirt (company polos provided within a few weeks of start). No rips or tears in pants/shorts or shirts. 
• Footwear: Closed-toe shoes required but no Crocs or similar type shoes. Tennis shoes are acceptable. Steel-toe boots are not required. 
• Maintain a clean, neat, and professional appearance, ensuring clothing and personal presentation are scent-neutral, when meeting with customers. 

Qualifications and Skills  

• Align with our mission and values and want to be part of a team where everyone loves their job 
• 2+ years of millwork, installation (cabinets, doors/windows, molding, flooring), finished carpentry, remodeling/renovations experience, or equivalent experience  
• Excellent troubleshooting, analytical, and problem-solving skills  
• Professional appearance and demeanor  
• Excellent telephone, written, and verbal communication skills while interfacing with all Stoneside teammates and customers  
• Ability to read and interpret documents such as operating and maintenance instructions, safety guidelines, and procedure manuals  
• Basic math skills required  
• Ability to read a tape measure and convert nominal measurements  
• Ability to work independently  
• A valid driver’s license (Real ID-compliant) is required for job-related travel 
• Residence within 30 miles of inventory warehouse at 22370 Davis Drive, Sterling VA 20164

Compensation

• This is based on hourly wages of $26.00 to $28.00 per hour.
• Plus you have an opportunity to earn a performance bonus of $650 or more per month,
• You can also participate in our quarterly gain share bonus.
• And we guarantee at least 70 hours every two weeks.

Physical Requirements 

• Ability to lift 75 pounds 
• Frequent use of ladders to reach high windows and mounting points. Must maintain balance while working at heights and on uneven surfaces 
• Regularly required to bend, kneel, and crouch to access areas, secure brackets, and manage tools and materials  
• Must be able to reach overhead and perform precise hand movements to install hardware, adjust products, and operate tools 
• Ability to stand and walk for extended periods (up to 8 hours per day) while performing installations across multiple job sites 
• Frequent overhead reaching, arm rotation, and body twisting required to install hardware, adjust products, and maneuver in confined or awkward spaces 
• Fine motor skills required for handling small parts, screws, and tools with accuracy and safety 
• Must have sufficient vision to read measurements, use tools safely, and inspect completed installations for quality and alignment 
• Work may occur in hot, cold, dusty, or noisy environments 

 What We Offer: 

🏆 Stoneside Blinds & Shades is the #1-rated full-service, national window covering company in America based on customer reviews. For 16 years, we’ve been transforming homes and delighting clients through a personalized, five-star experience. With operations in 13 major U.S. markets and a consistent 15-20% annual growth trajectory, we’re building an exciting future - and we want passionate teammates to grow with us. 

At Stoneside, our people come first. With a 4.6/5.0 employee rating on Glassdoor and Indeed, we’re proud to be recognized as a top workplace where teammates feel valued, supported, and inspired. Our mission is simple but powerful: to deliver a five-star experience to our teammates, clients, partners, and community. 

Our culture is rooted in values we live every day: 

• 🤝 Honesty: We are always truthful, straightforward, and authentic – even when it's hard. 
• 🌞 Positivity: We assume positive intent and bring a respectful, positive energy to our interactions with others. 
• 💖 Generosity: We bring an abundance mindset and seek a win/win for everyone. 
• 📈 Continuous Improvement: We never stop seeking and implementing better ways of doing things. 
• 🔥 Passion: We are genuinely engaged and focused on fulfilling our five-star promise. 

When you join Stoneside, you’re not just joining a company - you’re becoming part of a supportive, collaborative team that celebrates wins together, embraces diverse perspectives, and believes in lifting one another up. 

✨ Come be part of a workplace where culture, values, and people come first. 

Benefits 

• Excellent health, dental, and vision insurance 
• Short-term and long-term disability coverage 
• Generous paid time off and paid holidays 
• 401(k) with employer match 
• Supportive, people-first company culture 
• Employee Assistance Program (EAP) 
• Participation in our Gain Share Program 

At Stoneside, we value and are enriched by a variety of perspectives. Each teammate brings unique skills, experiences, and backgrounds, and together we create something stronger. 

We’re proud to be an equal opportunity employer and encourage all applicants to apply. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation (including transgender status), national origin, ancestry, genetics, pregnancy, disability, age, marital or familial status, or veteran status. 

Even if your experience doesn’t line up exactly with every requirement, we still encourage you to apply - you may be the perfect addition to our team. 

We are accepting applications on an ongoing basis. 

 
If you need assistance or an accommodation due to a disability, please contact our HR team at [email protected]. 

In accordance with the Colorado Chance to Compete Act, we do not ask about criminal history on initial applications. If offered a position, candidates will be subject to a background and a credit check. 

 
In accordance with the Job Application Fairness Act, we do not request age-related information such as date of birth or graduation dates on applications.